I couldnt believe it. I need to wait. Its been 4 weeks countless emails saying item needs to be inspected. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. Products used:Shoes are one size small and $#*! That you will put a sign by the tills in a bold that states that you ONLY provide exchange or credit note and NO refund given. Littlewoods declined to comment on the survey, and Costco could not be reached for a response. Read about our approach to external linking. Try and contact Sports Direct Australia to resolve this issue its impossible. Was told to return item to UK address even though bought from an Australian website. Flat refused to look in to it further or issue any sort of refund. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. All reviews are published without moderation. The support also just keeps copy pasting same answers, not even taking the energy to sign with their names some of the time. I'm $100 out of pocket. Describing their outsourced customer service 'terrible' would be an understatement. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Your trust is our top concern. There was no email conformation of what I had paid and no receipt in with the clothes. with Disabilities Act of 1990. Their paltry wages would arrive on Sports Direct-issued prepaid cards with their own service fees and charges for using ATMs, one of numerous practices that sank their earnings below the national minimum wage. So don't know if it was reduced because of the fault or what.Absolute terrible service. These cookies track visitors across websites and collect information to provide customized ads. Placed order and it came 2 days earlier planned,excellent service and happy delivery man, Love buying from sports Direct, always great items, good prices and very quick deliveryAll good, Monday to Friday 08:00 - 20:00 Its no fun missing out, so make sure you get all our latest news and offers by signing up for our newsletter. The BBC is not responsible for the content of external sites. Goodluck. A Channel 4 documentary investigating the allegations described Sports Direct as a sweatshop, and compared its working conditions to those of the Victorian era. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Placed an order and had an item cancelled as they did not have stock. Lesson learnt. SportsDirect has a consumer rating of 1.54 stars from 268 reviews indicating that most customers are generally dissatisfied with their purchases. They were fast to respond and allay any fears. These boots retailed at half the price of the Salomon. He just bluntly indirectly suggested it was my problem with my back and posture. Thats easy enough for those that have enough money to shrug off the savings that these companies offer, but not everybody is like Skepta and gets to wear a dirt-cheap Kappa tracksuitout of choice. Very disappointed. Cannot speak to a human. Some of their kids nike footwear is fake. Despite me explaining on two separate occasions that the shipping should be reduced as these missing items increased the price of shipping I paid, they just ignored me. Recently, I put an order through and the shipping works out over 50 dollars because there are several items. Can track the goods into their warehouse and advise them of this information but still no action for the refund.Latest email states the matter is closed - which is the second such email despite my advising this is not resolved.Had bought goods previously with no issues. Stupid customer service people replying days later to ask me to confirm my email ehhh its the f-ing email I'm emailing you on. 
I wanted to get my son some new school shoes for the last three weeks of school but they didn't have them in his size in the store (the Banbury store and staff there were fantastic and very helpful- this review is not about them!). Check out a fantastic selection of trainers for men, women and kids; as well as a wide range of sports fashion, accessories and serious training kit. Absolutely shocking. *If you submitted your e-mail address and placed an order, we may use your e-mail address to inform you We also use third-party cookies that help us analyze and understand how you use this website. Read about our approach to external linking. Women's workout wear retailer Sweaty Betty came in a close second with an 82% rating, followed by Cotswold Outdoors with 79%. Due to this, we would not issue you a refund for the price difference reflected on the tag. When you add 2 products to your basket it charges you $21 each what a rip off. But then over the past couple years, following investigations by the BBC and the Guardian, things suddenly became a lot clearer: Sports Direct offset its low prices by flagrantly violating the rights of its workers. Therefore I have learnt a valuable lesson - do not buy on line from SportsDirect.
The jacket is not the colour or design I ordered. The problem isnt that Mike Ashley just happens to be an inhumane boor, its that the whole rotten system breeds that sort of behavior. The time and effort to return it is probably not worth it and this is probably what this joke of a company rely on. They were unable to do so. According to news reports, workers were fined 15 minutes of pay for every minute they arrived late to work.
Working here is the worst I have ever seen. receiving the newsletter at any time by sending an e-mail to info@highsnobiety.com, We Went Inside Ye's YEEZY GAP Store Before it Took Times Square, Here's How to Cop YEEZY GAP Engineered by Balenciaga, Unlocking the Secrets of YEEZY GAP Engineered by Balenciaga, YEEZY GAP Engineered by Balenciaga's Next Drop Is on the Way, Everything to Know About YEEZY GAP, From Blue Jackets to Balenciaga, The Return of YEEZY GAP Engineered by Balenciaga. Depressingly, the case of Sports Direct isnt a horrible anomaly, but rather a symptom of a wider malignancy in consumer capitalism. Terrible company and management at St Albans branch! Finished for the day. 
Why like I said a lot of stuff is fake. At the other end of the list, the highest-rated shop was outdoor and travel clothing retailer Rohan, with an 87% positive score. Management dont listen to their staff. Redditch's new and unique games and entertainment venue situated in the entertainment hub of the centre. Should you need to get in touch through Facebook, please send us a direct message where a team member will be able to help as soon as possible. Terrible customer service. The worst customer service experience I've ever had. What a joke! Again please accept my apologies for the inconvenience that you have experienced. Titelmedia (Highsnobiety), is committed to facilitating and improving the accessibility and usability You also have the option to opt-out of these cookies. Either way, they have lost my custom for good. Your one-stop sport shop for the biggest brands in sport and leisure. I quite like the selection on this site, however their shipping to Oz is outrageous to begin with. When someone buys a pair of Lidl jeans for $8.73 or orders a cut-price book off of Amazon, that price has to be offset somewhere down the line and its utterly naive to think that this offset is ever going to come out of bosses' profits. Referring to your issue, I am sorry that you have received the product with a lower price on it to what you have paid. Never going to trust them ever this is a sent back proof order number SD*******2454, Tip for consumers:Do not ever order online or use this company you'll get more and more customers service team members and no result, Products used:Never got product and refund, Stores in the USA selling hiking boots usually have thick socks for customers to put on before trying boots.
The worst online shopping experience I ever hat. SD substituted an inferior brand and put them in a Salomon box. Good quality Really comfortable and great price, Did not receive all my order & still waiting its a bit of a joke. The retailer, owned by Mike Ashley's Frasers Group, was criticised for its after sales service, product guarantees and Covid-19 response. "As we emerge from lockdown, anyone looking to buy new kit should consider how a store treats its customers, not only at the point of purchase but also if something goes wrong further down the line. Why do sportsdirect staff not contact their courier on behalf of their customers when their parcels go missing? Consumer group Which? Sent them the picture of the socks with the label and barcode attached for the entire strip but on the individually wrapped socks I was told again I was a liar. Attempted to raise a dispute and dealt with difficult uncooperative staff whos objective was to make me go away and not rectify issue. Sports Direct has finished bottom in a consumer survey of the best places to buy outdoor and sporting equipment. Sign up here to receive the latest information from St Marks. There should have been an option to return them to a store without charge! He flirts with all women. Saturday 9am-6pm (9am-10am is our quiet shopping hour for shoppers with sensory disabilities). address for this purpose at any time without incurring any costs other than the transmission costs according Sprots Direct sells cheap and great products however customer serves is dreadful! I ordered a pair of football boots which were slightly different to what was advertised, I sent them back as they were too large. I will not be using them again. i wasn't explained that there was no refund when i purchased them. As the parcel is obviously lost, they avoid returning my money. By helping drive down the financial value of their labor, we drive down the value of workers and help open them up to abuse. Tip for consumers:Don't use them- go instore or elsewhere. Gain trust and grow your business with customer reviews. Even you cant see it online but because they say that you may receive a different style (i thought it was in regards that pc screens dont show the original colour as such), I had to return it on my cost. to the basic tariffs. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Lost money over nothing. Had to take an item back from an online order simply because it didn't fit, customer service really bad. 
Bottles of urine left scattered around Sports Direct warehouses suggest that employees toilet breaks were monitored and restricted. All the top brands are available for a fraction of their usual price whether you are a fan of football, rugby, tennis or golf. They avoid you and dont want to refund even though its their mistake! Asked to be told where have the football socks in stock and will go and collect myself. And if youre not from the UK, but happen to be a serious Skepta fan, then youll probably knowthe Sports Direct name from its appearance on a coffee mug in one of his recent music videos, and his proclamations to HYPEBEASTthat when Im in the StatesI come through with my Sports Direct and JD Sports swag, statements that led to one Complex editor labeling it the most fashionable shop in the UK right now when speaking to the Guardian last year a sizeable achievement for whats basically Britains very own version of Walmart. You can object to the use of your e-mail So I was pleasantly surprised when the Rugby boots I purchased arrived promptly and without any issues. Great service, great products, fast delivery. All items shown in stock. The following I tried to us card in a other store in centre an was told it had been declined checking with the centre and card company they confirmed this I returned to store and was told I would have to wait 60 DAYS for money to go back onto card after th 60 days I returned to store only to be told I could not get money back onto card as there tills had been upgraded and they could not find transaction even when I gave them the date and time of this so I'm left with no goods and 20 out of pocket so please be very careful if you use a third part card withi this company. on this Website, please contact us at accessibility@highsnobiety.com, +49 (0)30 235 908 500. went to try them on at home with thick socks and the fitting became uncomfortable. Is religious tourism damaging India's fragile Himalayas? I contacted sportsdirect (you can only do this by email or webchat- for speed I used webchat but it was glitchy and kicked me out a few times after a lengthy chat witha very unhelpful AI) and they said they couldn't even chase it for a minimum of 48 hours after an update but that they would refund me the difference in price between next day and standard delivery. And what they sell it's hard to find elsewhere. Sports Direct said it was investing "significant sums into improving the customer journey.". Pay a few pounds extra elsewhere and get the proper quality. I see there are many negative reviews but my personal experience was exceptional from beginning to end. Tracking makes no sense. The item is in perfect, as described condition and it arrived within a week with full tracking. When I enquired about this they openly admitted that the shipping charge is calculated based on whatever was originally in your cart and is not reduced at all if items are cancelled from the order because they do not have stock. Dear sports direct, While we strive As the manager was least helpful, asked him to tell me how to escalate the issue. Any new update takes days. They make it impossible for you to contact them & exchanges will cost up to 5 times more of what you originally paid for including postage!!! This would not be an issue except that they still charged me shipping for the cancelled item. Companies can ask for reviews via automatic invitations. Thanks for reaching us. Security tag attached, had to travel to store for removal. Sports Direct Australia is not Australian at all - Orders take weeks to arrive. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. survey of 10,000 shoppers placed retailer Rohan top, followed by Sweaty Betty then Cotswold Outdoors. Check out the latest deals in store at St Marks. This company has no respect or loyalty to there customers they employ terrible staff with no interest in working, Are addias dorrumo flip flops real or fake, and why aren't they secure fit, Are addias duramo flip flops real or fake. Describing their outsourced customer service 'terrible' would be an understatement. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I waited in all day Wednesday, but no delivery and no response from Sports Direct. asked shoppers - both members and the general public - to rate their experiences with the UK's biggest and best-known retailers on a variety of factors. The retailer was singled out for quality, staff helpfulness, and its guarantee. They did "apologise for the inconvenience caused" but did not apologise for being outright thieves and effectively stealing money from you. 
money and shopping editor, said: "Sports and outdoor equipment doesn't always come cheap, so shoppers need to be able to trust that the retailer they choose will offer both great customer service and competitive value for money. Took the shoes back 2 days later to change for another pair of trainers( as per their policy) and they refused to take them back saying it was worn, how on earth am I suppose to try a pair of shoes if I dont wear them. Upon check out on the order with proper payment verification you have agreed on the item pricing selling on web. Store stocking mens, womens and kids sports apparel, athletic accessories, branded trainers and other footwear from leading brands. After 48 hours with no update from Evri, no contact or refund from sportsdirect, I contacted sportdirect via their webchat again. Paid for next day delivery. Whenever we buy from Sports Direct or H&M or any other firm that exploits its workforce, we are complicit in that exploitation because an oppressive system cannot function without popular support. It was always a bit of a mystery to me how a company that seems to be stuck in a state of never-ending sale, whose items are marked downas much as 90%, manages to turn a profit. ", Mike Ashley told to reinstate Jenners signs, Sports Direct owner warns of store closure risk, Ukraine and Russia poised to sign grain export deal, Russia about to run out of steam in Ukraine - MI6, Biden 'doing great' after testing positive for Covid, No faith in Russia, Germany scrambles for energy, Pesticide made us sterile, banana workers say, Somalia drought: I remember at least five children died VideoSomalia drought: I remember at least five children died, The bottlenecks on routes to export Ukraine grain, Killed for blasphemy: 'Like a spear pierced my heart' VideoKilled for blasphemy: 'Like a spear pierced my heart', Why ethnicity may no longer decide Kenya's elections. Sports Direct only received two stars for its Covid-19 response, where shoppers were asked to rate stores and websites on how well they communicated pandemic-related changes such as queuing systems, social distancing, and delivery delays.
UsableNet Inc, a leading web accessibility consultant to help test, remediate and maintain our Website in-line with Companies can't alter or remove reviews from ProductReview.com.au. Claim your listing for free to respond to reviews, update your profile and manage your listing. With an extensive range of mens, womens and childrens clothing and equipment, Sports Direct cater for the whole familys sporting needs. With stores all over the UK as well as a huge online catalogue, you're sure to find what you're looking for! If you do encounter an She says no its against the policy after the transaction. Submitted a returns request and was emailed a returns label. i rely on them every time i do the purchase. For this, the items you received was at the correct asking price when you place order on our web store. She was happy to give refund but refused to do the sale again as per her its against the policy. Ltd. All Rights Reserved. What happened with costumer reviews on the site? 2022 ProductReview.com.au Pty. Delivery was supposed to take 3 days, after 13 I contacted the seller. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. If I could, it would be no star. Some customers singled out the retailer for having a bad returns policy. Order placed on line. Received grey ones with black stripes. Overseas delivery service. They refused to publish it. Famously, a former Bezos employee from the U.S. wrote in the Guardian that being homeless is better than working for Amazon. The fashion industrys reliance on sweatshops is well documented. We left and won't be back! On 23rd January 2022 I used a silverburn gift card (shopping centre gift card) to pay for some items on there 2 for 15 offer after the card was used I realised that I had been overcharged as 1 of pairs of shorts had been reduced label wers still on showing 2 for 15 but I now had to pay 17 I asked for money to be returned to card as I was not going to pay the extra this was done but following day the did a manual reversal and took the money back off again unknown to me. Do not buy there! Hi there. It took 3 weeks to arrive and the size is XXL. Appalling customer service at the branch on Northumberland street, Newcastle. I ordered the school shoes online for next day delivery with a few other bits. Got a notification from Evri on the day it was meant to be delivered that the parcel had been delayed and wouldn't be delivered that day but with no explanation. Emails make no sense and they cannot tell me when the rest of the order will be dispatched or cancel the order. My review also got removed on their webpage because it was not talking about the item but about how they scam people.Nice thing also was they sent me an reduced item. Fast delivery can't comment on product as its my grandsons birthday present and he won't use it till his birthday. i never get my deliveries on time and its annoying, Shocking service, shocking customer service, ignorant, cocky, Always shop at sports direct because of the top brands at discount prices, sizes can be hit or miss but usually ok. No you have to suffer the indignity of online chat at their whim. For those of you that dont fall into either of these two groups and have no idea what Sports Direct is, let me explain: its a budget sportswear emporium with over 470 stores across the British isles, and it specializes in cheap tracksuits, cut-price football shirts and sporting equipment priced so low that it makes you wonder how the company manages to turn a profit. took the boots back expecting a refund and i was refused. And all of this is born out of a demand for cheap consumer goods thats downright immoral. They didn't accept my request, then posted them to an address and then told me 'sorry I was unable to locate your boots'.
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