baltic born return policyhow did the us civilians respond to the war?

Shipping was $20US for my order. Baltic Born will only give exchange credit, so I had to find a dress somewhere else (since there wasn't enough time). Hi there, we're so sorry that you feel that way! The international customer is responsible for all customs fees, duties and taxes.. Feel free to reach out to us with any questions regarding sizing or styling. Both dresses not cheap either! FREE SHIPPING ON U.S. ORDERS OVER $150 | SHOP NOW, PAY LATER WITH KLARNA. We do our best to help you track down your package, but we are not responsible for orders, lost or stolen in transit including lost or stolen returns. I bought them to try for a wedding, but none of them fit properly. It is almost impossible to verify the source of the damage. Our team will take care of you! I'm posting because I couldn't find much information on Baltic Born while planning my wedding last year. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They dont care if people get what they ordered and they know thats why they only give store credit! How long is Baltic Born's return window? Excellent quality, beautiful rich colour and it suits me very well. :), I never even received my dress.

Here are 8 tips for writing great reviews. They have a million reviews on each dress that you can look through. We acknowledge that responsibility is in the hands of the user or consumer, just as in the case of reviewing store policies before placing an order--since an online order is considered a contract between retailer and customer. I left a one star review on the dress and it conveniently is missing from the website, instead they make it look like that dress has 5 stars. If your item is damaged, do not wear the item! which is far from the truth! Spare yourselves the frustration, money and stress - do not buy here. Please email us right away at hello@balticborn.com with photos of the damage or wrong item, and our customer service will take care of you! However, I didnt receive anything. Buyer Beware!!! We will send you an email to reset your password. Please allow 24-48 hours for tracking numbers to update. Congrats on baby! We'd love to further address this concern externally, so please try reaching out again via email or Facebook Messenger. This isn't customary. They just do not care about their customers.

- We offer $35.00 express shipping on all U.S. orders. USA, Singapore, Canada, Germany, Belgium, Denmark, France, Sweden, Russia, Austria, Finland, Hungary, Iceland, Ireland, Netherlands, Norway, Poland, Spain, Ukraine, Croatia, Greece, Italy, Lithuania, Monaco, Serbia, Switzerland, Czechia, Albania, Bulgaria, Estonia, Faroe Islands, Latvia, Luxembourg, Malta, Moldova, Montenegro, United Kingdom, Brazil. All information regarding returns and store credit is published in writing and linked on every page of our website, including the home page, individual product pages, and the checkout page. They are duping folks for sure. I wanted to compare the colors and try the dresses on along with the other 9 dresses I purchased from other retailers. We are in contact with shipping reps to learn more about these customs-related delays in order to prevent future occurrences if we can. NOT WORTH IT. Unfortunately, we were not able to verify that reason after investigating the tracking. A tracking number will be emailed to the customer after the order has been fulfilled. The customer is responsible for providing a tracking number to Baltic Born if needed. Please allow extra shipping time during sale periods and holiday seasons.. We have seen more and more of our competitors move to store credit only as they face the same unsustainable challenges. We always try to allow for a cushion on pre-order ship dates but these are estimates. You can return your item(s) within 21 days for store credit. I was disappointed just from opening it, when I tried it on it just didnt fit right at all. I found one of their long-sleeved dresses on Poshmark, new with tags. Press question mark to learn the rest of the keyboard shortcuts. I spent $304 on the two of the same dress that I do not want nor do I want a store credit. Standard shipping times apply. View the, No. We'd be happy to get in touch and help you out! What the heck?! I ordered a dress (from Germany) and after 2,5 weeks it arrived today. 10. Anyone can write a Trustpilot review. Also, if you decide your dresses won't work for you after receiving them, you CAN return them for store credit! I was like its one thing if a situation like yours happened to just me, but for my bridesmaids to be stuck in a situation like that?? I left a complaint with the BBB and encourage others to do the same! Moderate content, respond to reviews, and promote offers. Verification can help ensure real people write reviews about real companies. Hi Breanna, oops! Please let us know if we can help guide you in the direction of a dress that will work better for you than this one that you tried out! We apologize that you were not happy with the quality of your initial purchase and would love to help you with suggestions or recommendations based on what you didn't like about the item(s). How do I get notified when a product is back in stock? Have you looked at all into the Shipping Warranty that you chose to purchase with your order? They emailed me saying they received it on March 24, and that they will email me again when it has processed and my store credit is issued. Guess you have to throw a tantrum. We, like many other retailers, do not provide compensation for items that were originally delivered in perfect condition. And my personal fav several of the few positive reviews here are from their own staff. A helpful place to plan your wedding with other Wedditors! If your package is lost, damaged, or stolen in transit, your order will be replaced. We do NOT make price adjustments on any past or future orders.We DO NOT offer exchanges for any items at any time. We do not issue refunds or replacements for lost or stolen packages. If you received a damaged item, please include a photo of the damage so we can get it taken care of right away. No win. No refund. - WE DO NOT ALLOW ORDER CANCELLATIONS OR ORDER EDITS ONCE AN ORDER HAS BEEN PLACED. We do not honor sale prices on exchanges if the sale has ended. We DO NOT issue refunds to original method of payment. - Free shipping does not apply to international orders., - We offer a flat rate for international shipping based on the country/area. Now I have to return this dress. $90 is JUST shipping costs?! The cost is $0.98 per order..

I am 33 weeks pregnant, 34H cup, 6' tall and the XL fit perfectly! How long will it take to get my replacement?

This company does not give refunds!!! I bought 2 dresses from them and LOVE THEM!! We see that our team responded to you with your gift card information. Shipping can take anywhere between 5-14 business days for domestic orders. I'm glad I did. We will send you an email to reset your password. I ordered a dress for a wedding - it didn't look good so I returned it. To process the delivery, the sender (Baltic Born) has to claim for an inquiry. In the meantime, feel free to reach out to Canada Post directly as well to see if they can provide you more detailed information. How do I add the Baltic Born Shipping Warranty to my order? This is my first negative review Ive ever left for anything but I think its good for international customers to know what to expect.I ordered two dresses three weeks ago and it does not look like I will get it in time for the wedding I was hoping to wear them to next month. Even the lining was wrap style, but thats just a very bad design flaw. Three sisters out to sell sub par items with a sub par return policy. The customer is responsible for providing a tracking number to Baltic Born if needed. All US returns are free, however international returns are not free. Buyer BewareNOT worth the hassles for a poorly made product. I wish I had never ordered from BB. It's beautiful, the quality is wonderful, and I'd say the sizing is pretty true to size! 7. We ONLY offer STORE CREDIT for returned items. Companies can ask for reviews via automatic invitations. Online you should be able to return within an allotted amount of time. The dress I ordered was so unflattering on me, so I returned it and it took just shy of two weeks for them to receive my return, process it, and give me store credit. Please thoroughly double-check all order, contact, and payment information at checkout. We searched your review out specifically and have since cleared it for publication, so you should now see it uploaded on our website! With two kids getting married in 2 months, money is tight and Im frustrated and feel angry at both myself for not reading their policy, and at Baltic Born for not putting their customers first.

I hadn't seen much consumer information about them either. There is a Rewards button at the bottom left corner of our website. (This does not include weekends and holidays.).

We apologize if you receive a damaged item. *We are not responsible for any lost returned packages.

Please reach out and let's see what other information we can collect for you! I would not recommend anyone to purchase from this brand. I'm pretty let down by the experience; they've had my return for a week and a half and apparently haven't "processed" it. Im 511 and ordered a dress from them for engagement pictures. :). FREE SHIPPING ON U.S. ORDERS OVER $150 | SHOP NOW, PAY LATER WITH KLARNA. I wanted to order a bridesmaid dress but their store credit only return policy scared me enough to order from somewhere else. Many thanks. My order is scanned as delivered and it isn't here, what do I do? As of November 29, 2021, Baltic Born does offer free return policies. Based on our last check on November 29, 2021, Baltic Born was not offering in-store pickup. Does Baltic Born require a receipt to make a return? Your package can be tracked using the link we provided, and we're also in the process of trying to get some better/more recent updates for you than what that tracking is currently showing. International delivery will be 7-14 business days with door to door tracking and it will be delivered by the local mail service. Become a verified brand rep for Baltic Born and amplify your brand's voice on Knoji. If you have any questions about this policy, feel free to reach out! I ordered 4 dresses ($400) to try on for my wedding dress. Did you possibly email in under a different name/email address that we could have missed? Sorry to hear youre having issues with that. If you feel that your situation warrants further investigation due to true damage or defect upon delivery, please let us know! Press J to jump to the feed.

If found, the item will not be returnable and will be discarded.Jewelry and Accessories:Due to the hygienic nature of these items, jewelry, hosiery, and accessories such as hats, belts, scarves, etc.

See more about our shipping here. You can use Baltic Born coupons to unlock discounts at their website. It was of horrible quality material, and the fit was terrible. are not returnable. You can also leave a review to earn more points for a future purchase. Id feel terrible! All jewelry and accessories are final sale; no exceptions will be made.Body:Due to the hygienic nature of these items, all underwear items are not returnable. On top of that I bought them for a specific purpose that I will not be able to use them for now and they dont offer refunds. Such a rip off. Hi there, thanks for your comments! We do our best to check every piece before it ships to you.

For international returns, we recommend shipping your return with a carrier service that is easily tracked. As for your product review on our website, it is less than a week old and simply hadn't made it through our manual approval process that we undergo in order to avoid inappropriate spam or bot reviews getting published automatically. Been reaching out trying to get it settled and only get a bounce back email saying I should have gotten an email. I bought one dress and when it came the seams were all messed up and there was a hole in the dress. What a rip off and I will never order again. We do our best to give accurate ship dates on all pre-orders. We are always looking for ways to improve, so we appreciate your insight regarding your Canadian order! Despite having no use for a dress now that the wedding is days away. We recommend contacting your local post office (USPS deliveries) or UPS store (UPS deliveries) to get further information on the packages whereabouts. It wasn't me, it was a poorly sewn dress.

We are honored to have been a part of your special occasions!

Hi Sarah! No other responses. Purchased a dress for a wedding and found out the bridesmaid was already wearing it. We are so sorry that your order is taking so long to deliver. What is covered by the Baltic Born Shipping Warranty? We thoroughly check our products before shipment for any signs of damage. Thank you so much for your feedback, as we're always working to improve customer experience for both our domestic and international customers.

Unfortunately, there are many factors and variables to be taken into consideration when an item is worn by the customer and damage is incurred in the wear-and-tear process. - Packages are not shipped on weekends or holidays. We'd also be happy to provide personalized recommendations for you regarding what to use your store credit toward! 3. BB is just a reseller; they buy wholesale from mass producers and then take their own photos and up charge you. WTH? They do NOT offer returns, at all, period. Uses crap materials and then when they are asked about it- they say that their policy is once you wear an item it is no longer eligible for return due to damage so dont try on your stuff and have their horrible elastic products break within the clothing, they will just tell you tough luck. Their dresses may look pretty online, but their return policy is a scam!!! I sent them an email last Saturday, and a week later I have yet received a response from them. - These orders must be placed before 12pm MST to be shipped the same day., - Delivery time is 2-3 business days. Final Sale Items:All final sale items are clearly marked at the top of the product description. As of today, I haven't heard anything. I also noticed the fabric/print was straight off of something I saw on Shein - seems like the quality greatly differs from dress to dress. Thank you so much for your review, and make sure to email us some photos of you in your dress so we can see you in all your glory! My wedding is in three weeks and the only dress my mom likes is from them. 9. I wondered how many people have had this experience and are more research it seems like this is the norm. Im 5 9 130lbs and their reviews are amazing. I am now running out of time to continue to order dresses from their store one-by-one to avoid accumulating more store credit (as opposed to ordering multiple dresses and returning the ones that don't work out). All qualifying returns will be issued a store credit. I recently ordered another dress and the top layer was not hemmed. I've been getting a LOT of ads from them and was considering getting a dress to wear to some summer weddings from them. I know you posted this awhile ago but I wanted to let you know I just made the same mistake ordering two of the same dress from them in different sizes because I was in between their sizes based on chart. We researched this on Nov 29, 2021. Please keep us posted! We only work with brands and wholesalers that we trust. Per your tracking, it looks as through your order is being held in Canadian customs for an unidentified reason. The international customer incurs shipping expenses. Hi Nicole, it looks like our team has provided you with two different tracking numbers to follow delivery of your order--both of which have been updated recently! I was able to contact customer service and everyone was extremely helpful! I requested a discount on shipping for my next order and they refused to provide any sort of incentive for me to continue doing business with them. If your order is damaged upon arrival, lost in transit, stolen after being marked delivered, or never arrives at all, our Baltic Born Shipping Warranty guarantees a replacement. Later receiving the dresses and not wanting them, I started to do the return process online, all to see it's for STORE CREDIT. Please contact the shipping carrier or your local post office with any specific questions regarding the whereabouts of a package. If your package is still in transit, email us in 4 weeks for domestic orders, 8 weeks for international orders. Once our team has confirmed your Shipping Warranty, your replacement will ship immediately. If the size you are wanting is out of stock, you can sign up for the restock notification by clicking on the "Can't find your size? Hey Viola!We are so glad! Their customer service is disappointing.

My friends and I have ordered from Baltic Born multiple times and have experienced nothing but great quality dresses! Here to say that I agree with the original poster. I ended up getting a new dress in time (from BB) and having it altered, and I still wore a dress I got from Lulus that arrived perfect. To receive STORE CREDIT item(s) must be:-Unworn with tags still attached-No trace of animal hair, deodorant, make up, strong smell such as perfume, body odor, smoke etc.-Item(s) must be in RESALABLE CONDITION. - All express orders will be shipped via UPS and/or FedEx and CANNOT be delivered to a PO Box.

Customer service has been ignoring me for weeks. 12. We currently have a very wide selection of summery dresses in all different styles/sizes and would love to offer up advice or recommendations. Hi Anne Marie!

Plenty of other places to purchase where you can easily return for refund or have them not steal your money. The quality of material is poor. All bodies are different and these types of return policies are not conducive to online shopping. Once you have worn your item, it no longer qualifies for a return or damaged item. Please be aware that all information regarding our store policies (return policy, shipping information, discount codes and final sale items, etc) is easily accessible on our website for customers to review before purchase. What other shipping & returns policies does Baltic Born offer? I sent the dress back immediately, only to discover the store credit only policy. We ask for patience as we email you more details. No. Thanks for your patience. Not worth the hassle for international customers. I understood the logistics of why they "couldn't' do it. We apologize again if this created a negative experience for you, but we do have to abide by certain regulations regarding our damage policies and procedures. Once your return has been delivered to Baltic Born, please allow 7-10 business days for your return to be processed and receive your store credit.We hope this will encourage you to take your time in selecting your purchases. Due to high order volumes, orders are processedbetween 4-5 business days with additional shipping time. I would have complete respect of having that policy if it were advertised that they want their customers to be more mindful with their purchase, not hidden away to guarantee they get paid. The seller claimed they just "bought too many dresses." I was considering them for a while for bridesmaids dresses but once I saw that return policy I cut them out. Additionally, I found one of my dressing selling on Amazon for half the price. Its amazing that people can launch a company on such poor values. So now if I return the dress, I will pay $30CAD for shipping back and then to use my store credit, Ill have to pay another $20USD on my next order. I am so disappointed. As of November 29, 2021, Baltic Born does offer international shipping policies. Thank you for your feedback, Aleshia. Does Baltic Born accept in-store returns? We look forward to your response!

Echoing other comments. Click on Rewards and an icon will pop up. Doesnt take more than a few seconds to Google the names of the positive reviewers and find that out. While I understand that Baltic Born cant control what happens after they ship, Ive never had such a long wait for customs and Ive ordered from the US plenty of times. If I knew I wouldnt have gotten a refund to my original form of payment, I would have never bought these dresses. Regardless, we just responded to your inquiry. If we have not been contactedregarding thiswithin 30 days of your package being marked asdelivered, we will not be compensating for any missingpackagesregardless of Shipping Warranty. Their reviews are amazing because they delete any negative ones. Check. You must have at least 500 points ($5 value) to use points towards an order. NOT a Canadian company- poor customer service. I believe they do this because the quality doesn't match the selling price. If your package is lost, damaged, or stolen in transit, your order will be replaced. They are a legit company. - U.S. orders are shipped with standard ground service from Utah and will take an estimated 5-10 days for delivery, depending on the recipients state. Back in May I unfortunately did not receive my package. Unfortunately, the problem of customers wearing and then returning their items in damaged condition is incredibly prevalent, so we instated this blanket protection policy with the firm belief that those customers whose orders simply didn't work out could find something else they love using their store credit! I'm always pretty skeptical of the companies that I get aggressive facebook ads for, though! This will add the Shipping Warranty to your order, which will guarantee your purchase is protected and kept safe from all events that are out of your control.. The international customer incurs shipping expenses. When I emailed back requesting refund, they sent back a note stating they have problems with people sending back clothes that have been damaged so this is now their policy, along with some BS about his they firmly believe people who didnt like what they bought can find something else they like, and saying that this is the market norm to do store credit only (ha!). Get notified" located directly under the sizing rectangles on each product page. I have reached out multiple times to multiple emails. Their dresses are beautiful and prices are good but I wouldn't recommend them unless you have a lot of time, and have a body like their models. I ordered it over a month ago. And then the next email they didnt even return . I'm attending a wedding this month, so I ordered their Jennifer dress. Please save yourself a headache and not support this brand. How long do I wait to email Baltic Born if I encounter an issue with my purchase? They LOST my dress in the mail and still will not refund me.

I purchased two dresses in the same style, yet different colors for an event. I give up . In the meantime, my own investigation has shown that my order is stuck in Switzerland. International orders will be delivered by the local mail service.

Check the. On top of that Im likely going to be scrambling last minute to find something.All in all I think its just too much of a hassle for international customers, even those in Canada. - Baltic Born is not responsible for any delays due to local or shipping disruptions. Store credit never expires. We are based out of Utah and your orders also ship from Utah! No, we do not offer exchanges at this time. No email on how to redeem credit. Thanks for posting this. What a crap company. What a scam. - We offer a flat rate for international shipping based on the country/area. Being that I shopped extensively online for our daughters wedding at the beginning of June, which ended up being called off five days before and was still able to get some money back from items, I didnt think to read their return policy. Their return policy is underhanded and greedy. Hey Celena!If you could please reach out to us at hello@balticborn.com with your order number if you haven't already, we'd be happy to look into this for you! How good is their customer service for returns? I'm sad to report that I ended up with second-hand Baltic Born issues. They answered all of my questions and gave me step by step instructions on how to retrieve a refundThey responded quickly and were very professional. Hey there! I think the dress quality is great, I would order SO MUCH from them if it weren't for their return policy and slower service. Baltic Born has a predatory return policy. All reviews are published without moderation. Unfortunately, we have zero control over how long international orders take to process through customs. You will receive your store credit via email. I wish I never gave them my money from the beginning. :). Please provide a street address when express shipping is selected. We aren't seeing another email in our system (under your name) apart from your initial cancellation request! That covers lost packages, and you can find all the info about it on our official website shipping page. If you order on a Friday after 12pm MST, your order will ship the following business day. Returned products are the senders responsibility until they reach Baltic Born warehouse. Baltic Born is not operating in good faith, locking buyers in without clear communication. - Estimated delivery for international orders is around 21 business days from date of shipment (but can take up to 8 weeks due to unexpected delays). We hope and expect that our customers consult our published shipping/return information beforehand so that they fully understand their position when they place an order (domestic or international) with us. The first email they told me it was out of their control and couldnt do anything. Now I don't need a dress, but am being forced to continue to order one since they have my store credit and refused to give me a refund. Wanted to return multiple items because of the poor quality and they will only give store credit. We truly care and take pride in how our products are made and sourced. Side note the dress I did buy did not fit correctly at all and was cheap looking on both me (from the one I tried on and returned) and the bridesmaid. We aren't able to personally monitor who is leaving reviews on Trustpilot, nor are we able to remove reviews once they are there! Im sorry that happened :(. It was totally worth the waiting. Please be aware we track orders according to the day they were scanned into the post office. As of -, Baltic Born does offer free shipping policies. Ive been scouring the site for something else to not lose my money for nothing but everything now looks cheap and poorly made/fitting having seen a product in person. They dont offer my size in many things and most are sold out so I was trying to give my credit to someone else to use because I was out the money already.