They effectively canceled my account services and charged me a $5 a month service charge to do it. I deal with MANY banks for multiple clients, this is the ONLY one that operates that way. Are you kidding me? This fee can be waived with one of the following: - Maintain a $1,500 minimum daily balance OR - Maintain qualifying direct deposits totaling $500 or more each statement cycle. The manager asked for a copy of the check and he would check into it and call me the next day and let me know, however, same result. I am so sick of corporate bullies stepping on the little people. Thanks a lot - that alone will add another 90 minutes to my 2 hours a month of needless bank trouble shooting time. And you'll pay for it. Sometimes the statements are 29 days long. EVER! They'll tap you dry. They are always quick and precise with my deposits and they are always extremely knowledgeable and professional.
In the meantime, the rate has been increased. The web site is easy to use as well. Overall, the atmosphere is just extremely positive and uplifting.
Here's a list of the troubles I have had since the beginning of 2013 alone. I am then told I must talk to a business rep. since we also have business accounts. If you get someone on the phone that you can actually understand because their cultural accent doesn't get in the way, they certainly won't have the brains to answer your questions. Because it is horrible,. Thank you wells fargo! I contacted my bank and they were more than helpful and they attempted to talk with Wells Fargo - ha they wouldn't talk to another bank unless my son was on the phone!!!! I've always been a loyal person and it's because of this that I still haven't transferred over to a new bank. Ever seen your mattress argue with you? I think that its important for a bank to leave its customers in a positive note and this is what Wells Fargo does for me. I will keep my Wells Fargo account for a small deposit amount, just to get cash occasionally. If they would have informed me that they were going to delete the files I would have copied them myself. They held more deposits. WF is required to return your escrow within 30 days,they took 40 days. I immediately made a payment to bring it back under limit, and when I login again three days later to see if the payment cleared, I discovered that yes the payment cleared and that WF had also CLOSED THE CREDIT CARD! I requestined a rate reduction or that is stay the same. Not only do they charge for say wire transfers, they now charged me a $30 FEE For coming into the bank and doing the wire transfer. I strongly recommend you stay as far away from Wells Fargo as humanly possible. They informed me to do so i had to make a police report on every single transaction i thought wasnt posted by me. On June 21st I called to inquire about the status. Now unless I automatically transferred $25 dollars a month to savings I would have to pay a monthly fee. Banks make tons of money and pay out tons of large bonuses. WF constantly makes changes that you are required to attend to. This bothered me because I had just opened a savings account and checking account with them. I am beyond angry! To my surprise I was refused! When I found that they were still repeating the same mistake to me, I printedout all the statements with and brought them to the bank asking they to correct their mistake. Bank Manager claimed it was a msiss communication. 1 week later I was called and told that the bank did not exchange coins and the teller should not have accepted them. Then, on November 7th, WF was finally able to fix my issue (after being put on hold for close to an hour) and said they wiped my PNC account from my WF account, I will be able to newly set up a PNC account to transfer money to. Moving all acounts ASAP! I am closing my account and they will never make another dime off me. Upon receiving an explanation of why I'd been charged for three overages instead of two and doing the math with the figures they gave me, I found a small deposit from a side account that would have covered the largest transaction had not been figured into things despite having cleared the day before the overdrafts processed. I thought I was in love at the time and opened a shared account with my partner. It works great although I would like if they would increase their daily/monthly limits. Take your money and run! The only decent person there is the branch manager who will go out of her way to help you. For heaven's sake, stay away from this bank. I was never so insulted as I was today. Moved to PNC, no atm fees at thier atm and they refund other atm use fees right back to myaccount, no limit eaither! I've heard people say not to get a mortgage through WF, but why would you when there are better options? I will now be telling calling all the people that I convinced to go back to wells fargo to tell them why they should cancel their account. On the mortgage for this same house, I have not received any statements for 10 years due to the bankruptcy (illegal to attempt collection on a bankruptcy, it was a "retain & pay" so I paid online each month thru MY bank (NOT WF) Well, as a result of the above I was granted access online to my mortgage. So it was. It does everything I need it to. I can easily pay bills, set up transfers, wire money, interact with my accounts and even plan for my retirement! So while we pay taxes these businesses get off free and clear. Anything I used to have to do with a phone call or a bank visit, I can now do on their website. Sorry, no horses and carriages for my bank! WTF was the point in letting me do all that? One star since I could not give "0". I HAD LITERALLY PAGES ON MY STATEMENTS OF .50 CENT CHARGES FOR CALLING NMUI!!!! This deactivation occurred despite the regular incremental deposits being made to rectify the issue, signifying the account had not been left to rot (as perhaps it should have been). The fee that was on my next statement was about $25 plus the 20 cents they had covered for me. For example, there were special rates for employees at X, which is a huge university in the area. They are the absolute worst organization out there. i have since moved my businessto Chase. She doesn't care, says the supervisor is there and she will have my stuff out to me. I recently went in to a branch to deposit money, and the teller explained how to use the ATM to deposit cash and checks. They change conditions at their convenience, they dont do much to help you. I will start a petition to reign in wells fargo.I also will speak at the shareholders meeting before selling my stock. I have always receive very professional, courteous service and I feel like a valued customer. I love the convenience and simplicity involved in checking my checking and savings account without having to go anywhere. When I finally got a human on the phone, she was the rudest, most uncaring individual I have ever encountered on a business call. Every time that I turn around, someone else wants just another letter of explanation, another letter of reassurance, another document, another bank statement enough already! If not then the specialists has to try to follow the money trail. Newfees, unclear rules, and AWFUL online banking (for example you won't be able to see how much of your check cleared) You would think that the institution that takes care of your money for you (and makes billions of dollars doing it), would make any serious efford to protect it? I called a few times and they admitted it takes them a while before their system posts the payment. Copyright (2022) LendingTree, LLC | All rights reserved. Needless to say this happened almost every time and I got sick of it. So each month, I'd spend 30 minutes or more on the phone with WF business customer service to clear it up and make the payment manually. They have the same first name and this man had our old phone number from 10 years ago. Needless to say, I am on my THIRD request, and I still have not received the form just to MAKE the request. They recognized their error (they forgot to include a street address on the envelope. Anything they tell you to try to get you to set up an account is very carefully devised to keep the real information from you and make you believe what they want you to believe. A year ago I got an email saying that my online account had been potentially hacked. I have had my business and personal accounts at Wachovia for years and service was great. Someone got a hold of all of my online information including access to my online banking and stole all of my money out of my accounts. They couldn't give me one answer. I only had one person express any concern over my dissatisfaction. I imagine that I will be making a full switch soon and will not feel bad one bit. I use the app quite a bit to deposit checks, it's usually prompt (although submitting the pictures can be a little temperamental). I have had positive experiences with their customer service though. I missed the call so I called and left a message.then left another on Tuesday..and another on Thursday, but no return call. The "cushion credit" service is complicated. Lending in today's market, "a high risk" then I pose the question Is banking high risk? Now I have been charged a fee for transferring money from my checking to pay off the credit account. The teller at the bank was very helpful, nice and pleasant. I think wells fargo should reconsider their policies on insurance checks. I have used Wells Fargo since I first got a bank account at the age of 16. the only thing that matters for it is money, money, and money. The transition just took place this week and I am already looking for a new bank.First of all, WF's website for online banking is ridiculously confusing. I will be closing my account with them as soon as I find a better bank. We are transferring our other bank account to Wells Fargo since the customer service is outstanding. Their customer service is always exemplary. My statements are easily accessable and easy to read. I would run if I were you. I get greeted with a friendly wave and smile every time I walk in. This is a common trick that most companies do.
I had three accounts there and closed every one of them. The NEXT Friday, I got a call stating that I had to come in that night to sign the papers. Maybe I've just gotten lucky, but personal service has always been able to trump over the mistakes the service has run into. That, although slightly annoying, was okay. Why should you pay large fees to use your own money? They have brick and mortar locations as well but I rarely go because I can do everything on the website and they also have an app as well that makes banking on the go easy. After talking with someone, I explained that I have excellent credit and have never bounced any checks or payments in many years. During orientation, they had a booth offering to open up a FREE!!!! I have relied on bill pay for the past 10 years or so and just gotten an email from wells fargo that my bill pay was no longer available. Wells Fargo is a solid choice for a bank. They are so busy trying to sell you everything that they do not even check if it works for you. besides this rates on either side are not competitive.wells fargo and their employees forget that the taxpayer bailed them out. Ifilled out my deposit slip (correctly) and went through the drive thru. This Bank is 100% thieves. She helped me a lot, however, she told me that Wells Fargo was not a place to save your money. My available balance at the time of the deposit was in excess of the largest charge I was expecting and the missing amount was the exact amount of that deposit. So many answers, to find the right answer and to find a good and trusted loan lender online is very rare that's why I'm pasting this judgement. Turns out someone else tried to charge $750 dollars to it so they cancelled the card. Whats REALLY wierd, is a very similar thing then happened to my Wells Fargo CC about six month later. My wife and I had accounts at Wells Fargo for ten years, even changing states and staying with them -- not because of anything special -- we always viewed them as acceptable, with ATMS in varying locations. Never telling me this before, i was pissed! ok, so I had the misfortune of joining during their Wells Fargo conversion from Wachovia, so I forgave their losing my documents 4x's. Its been 7 months since the funds should have been released. !I will continue sending every body and anyplace my feedback until I die !!!!!!!!! They also offered user feedback after instances that I called which seemed invaluable to me. All of a sudden a 7 day hold was placed on my deposit. The only thing I don't like it's there aren't many Wells Fargo ATMs, so if I do need cash I'm hit with fees from both ends. You, know, "Water bill, Water bill." I had just paid several bills online thinking that my paychecks had been deposited. They have pretty good online banking though. I did not choose banks based on extras, but it sure is nice to get free stuff here and there based on my normal spending and saving patterns. They are very courteous and prompt with helping me out on any issue that I may have with my accounts. Even though I was always above the fee criteria, charging a fee just for an account seemed ridiculous. Link is https://www.bbb.org/us/ia/des-moines/profile/mortgage-lenders/wells-fargo-home-mortgage-0664-102258/customer-reviews1 out 5 star rating! (3) Their service center is open 24/7, BUT (1) be prepared that they hang up on you when you have the slightest complaints and/or ask for a supervisor, (2) All CSRs and supervisors are complete idiots and know nothing and do nothing; except causing you more stress and aggravations. Never in my life have I ever dealt with such poor, terrible customer service. I never had a terrible time with their app, it was very use friendly and I was able to deposit checks well and see my account. I will be switching my checking / savings / cc's to a new bank as soon possible. They told me I would have to wait 24hrs before I could get the money from my savings. This will save me a lot of time and I was appreciative that she went out of her way to explain that to me. Recent storms had caused roof damage to the same house and my contractor recommended I file an insurance claim for the damages. I know it is a bad habit, but there are times when I will make a late night purchase, knowing the money is not in my checking account but knowing it's in savings and I can make a deposit the next morning. There online banking is kept up to date and I have never have any issues of my online account not matching the amount I actually have in the bank. Can't depend on what they tell to be a true fact. To make matters worse they will not tell you a reason but you are a high risk business. Decent bank but nothing special. They had a temporary charge and they left in the online website that we needed to present evidence or we were liable for the charges so I called and then they said we needed evidence so they can conduct an investigation. She also will be closing her account. I was a long time customer of Wells Fargo until realizing that they do not appriciate thier customers or thier hard working tellers and bankers. Account looses money with notransactions being made! I was sent a cashiers check and it was no good. I have had a single checking account at this bank and I have never had any problems whatsoever highly recommend. There is a PNC branch in San Francisco, which is the nearest one to my house, but I wasn't willing to make a 2-hour round trip just to deposit some money. I am very impressed with their customer service. You will be lucky to get your money back.I have an account with Navy Federal Credit Union and they have never pulled this kind of shady business with me. Credit Unions pay no taxes!!! When visiting other branches, for example, I was told that what I wanted was impossible to do with Wells Fargo more generally, but the Clayton branch did an excellent job ensuring that my needs were met. 