This is referred to as an estimated meter reading. How do you determine how much water I use? These services are entirely funded by rates paid by customers. endobj A bill will reflect water usage times this per cubic meter rate. How does the wastewater calculation on my monthly bill work? Why does the number of days I am billed for vary? Wherever possible savings are also applied, and proposed rates reduced. Fixed Charge: Pays for the operation and maintenance of the stormwater system which ensures reliable street drainage during rain events. 2022. The water, wastewater and stormwater services are entirely funded by rates paid by customers. endobj Rates and the price of water are going up across North America. Every four years, The City undertakes a cost-of-service study to ensure planned rates are fair and equitable, and can provide the funding to deliver clean, safe water and reliable service for years to come. For tips on how you can reduce your water use, check out saving water in your home and the Homeowner Water Guide. The City uses water meters that meet industry standards. This percentage recognizes seasonal fluctuations in water use, like outdoor watering. Treatment and delivery of the clean and safe water used in your home or business, which includes: Collecting and safely treating the water you produce from flushing toilets, draining sinks and bathtubs, and then returning it to our rivers, which includes: Reliable street drainage, flood protection and river health, which includes: * Wastewater and Stormwater services were previously shown under one heading (wastewater and drainage).
They are based on the amount of water your household consumes and returns to the system, multiplied by a rate. If we cannot obtain a meter reading, your usage is estimated based on past use. Please visit theENMAX Customer Care Centre or contact 310-2010. If a cause cannot be found, please contact ENMAX at 310-2010 for further investigation. One cubic meter is equal to 1,000 litres, 220 gallons or 10 bathtubs full of water.
A recent study of large North American cities found that water rates were increasing approximately six percent per year. For all customers: your bill may fluctuate depending on the number of days billed for in a payment period. Previously approved rates changes were decreased for water treatment, wastewater collection and treatment, and stormwater management. There are two types of charges on your water bill: Usage and fixed. x\}_`0dw7 CE <8$(dY/*v3S"YUd1NvNegfpWz1sjiPbT^x$QAQcGv@hXvIIh3b!MNj4.wL3w_\^Ar@
o{6F-/IwO^//|?} On this page you can learn more about how to read and understand your water utility bill, find answers to your most common questions and learn about the services listed on your bill. What is the difference between usage rates and fixed charges? The number of days you are billed for may vary as meters arent always read on the same day each month. Rates and fixed charges are set at the lowest level possible to cover the actual cost of providing your water, wastewater and stormwater services and the required maintenance and upgrades to the system. This guide can help you troubleshoot causes of high water consumption. <>
Delivering safe and reliable drinking water, treating wastewater, providing flood protection and maintaining a system of pipes, plants and pumps for a city of 1.2 million is complex. How do I know rate and fixed charges are fair and consider Calgarys economic situation? 
Water utility rates and charges are set at the lowest amount possible to deliver current services, and expand, upgrade, repair and maintain the infrastructure so we can continue to deliver the and stormwater services you value. To certify the meters accuracy, all meters are tested by the manufacturer at three different flow rates. How do I obtain a residential burn permit?
Please view the. If you are a metered customer as water travels into your home or business, it is measured and recorded by your water meter and your Water Charge and Wastewater Charge are then calculated based on that usage. Fixed Charge: Pays for wastewater collection pipes, three wastewater treatment facilities and billing. Water, Wastewater & Stormwater Service Charges are fixed charges These are a flat fee based on 30-days and are not impacted by your water consumption. The wastewater calculation on your bill is based on the amount of water you use. While it is hard to compare cities, since each takes a different financial approach to taxes and utility costs, Calgary is generally in the middle of the pack compared with other Canadian municipalities. Investment in flood protection and riverbank improvements. The first step we recommend is to work through our high consumption checklist. 24,000 divided by 3 months = 8,000 average x $5.13 per 1,000 = $41.04*. endobj L_n[j-~+OZ*e%;p~xI}W%@{z{Na I:={w= GEfL+oq81:[gew c_42JB+tin]u0!s7Sg3_f2&z-2sQ}?Y53,N1J9qAF)x14cp>Y'4NgJvwSpuKXM,{ [4s6v4gET!L0k#?k2T}S#q.x\voG@&sSe_),2M\|gFo2M4OJdG#l=+un@X431.n*,.\l No. Fixed Charge: Pays for services such as meter reading, billing, meter repair and providing fire protection. For customers with water meters: your bill will also fluctuate based on the amount of water you have used. Please note that it takes time to review each situation and work to find the cause of the high water use. 0TREmnT While a family of three can expect to use 19m3, or 19,000 litres, of water every month. In 2019, the services were separated on the bill to demonstrate that they are separate services. If you receive a bill that is higher than expected, it could be the result of an undetected leak. Usage Rate: Pays for the costs to treat wastewater produced from flushing toilets and draining sinks and bathtubs. Water and Wastewater rates are variable. %PDF-1.5 1 0 obj
4 0 obj stream We are also one of the only municipalities in Canada to own a state-of-the-art Water Meter Test Bench manufactured by MARS Company, an industry leader in meter testing technology. The water utility does not profit from rate and service charge adjustments. - Increase your productivity, customize your experience, and engage in information you care about. Even with the increase to Calgarys water rates we will continue to pay less than a penny a litre for water and wastewater service. Usage Rate: Pays for water consumption, including cooking, bathing, watering your garden and drinking. Where do I find out how a property is zoned or what type of business is allowed by zoning? Utility services are completely self-funded through water rates and service charges. Box 268927Oklahoma City, OK 73126-8927, * The example above uses the Wastewater Charges per 1,000 and Base Charge beginning in November 1, 2021. *Utility numbers were collected or calculated under these assumptions.
If you are a metered customer your water meter records how much water you use, and your Water Charge and Wastewater Charge are then calculated based on that usage. How do Calgary's rates compare to other cities? Create an Account - Increase your productivity, customize your experience, and engage in information you care about. Based on usage patterns, we divide customers into groups such as residential, business and multi-family. How do I report a power outage or downed power line? Every four years, The City undertakes a cost-of-service study, with a third-party consultant, to ensure new rates are fair and equitable, and can provide the funding to deliver clean, safe water and reliable service for years to come. This percentage recognizes seasonal fluctuations in water use, like outdoor watering, when less of the water you use is being sent to the wastewater treatment plant. What do each of these cover? 3 0 obj Usage Rate: There is no usage charge for Stormwater. ENMAX is The City's contracted customer care, billing and meter reading provider. It also funds upgrades for flood protection as well as protecting the river by reducing the amount of sediment entering the river, 19 cubic meters of water and 17.5 cubic meters of wastewater treatment, Other charges on a per-residential dwelling recycling fee, garbage disposal, and other, Maintenance of over 4800 kms of water pipes, Responsive field crews to address service interruptions, Significant upgrades to our treatment plants to meet regulatory requirements, Maintenance of over 7000 kms of wastewater pipes, High quality water returned to our rivers, Storm ponds that help protect our rivers from 30,000 tonnes of sediment, Maintenance and improvements to the stormwater system. You can also submit a meter reading to ENMAX online. Turning river water into safe drinking water has a cost, but Calgary is fortunate to have clean water sourced from the nearby Bow glacier. Utility Customer ServiceCarrie SnellUtility Customer Service Manager, Free Kiosk7 N. BroadwayEdmond, OK 73034View Map, Free Kiosk24 E. First St.(South Entrance, Facing Sprouts)Edmond, OK 73034View Map, Ph: (405) 359-4541Fx: (405) 359-4814 (405) 359-4576After Hours/Emergency: (405) 359-4338, Monday - Thursday7:30 am - 5:30 pmFriday7:30 am - 11:30 am, Payment Processing CenterCity of EdmondUtility Customer ServicesP.O. hyZ@TyHB,RKK\;jX1Dv, $ `Ag. When you receive your bill, it shows what the meter reading was and whether it was an actual reading or an estimated meter reading. 2 0 obj <> Water meters are mechanical devices water needs to pass through the meter in order to record use. Do my property taxes pay for water services? My bill says estimated under Read Type. Each year those proposed rates are reviewed, and adjustments made, to ensure they continue to cover costs and meet the needs of Calgary. The wastewater calculation takes this into consideration, charging you only 90 per cent (residential), 97 per cent (multi-family) and 92 per cent (business) of your water usage all year long. Additional Information & Resource Library, Understanding your water utility bill & water rates, how to read and understand your water utility bill, find answers to your most common questions. Reading your water utility bill shouldnt be. % Does the Water Utility profit from my rates and fixed charges? If you have received an estimate and would like to submit a reading, please contact ENMAX at 403-310-2010. Why do I pay more for wastewater than water? On average, not all of the water you use in your home or business is returned to the system for treatment. You can also submit a meter reading to ENMAX online. The water utility does not receive any funding from property taxes. However, it is typically between 28 and 30 days. The graphic below shows the average yearly cost of taxes and utilities, including electricity, water, wastewater, stormwater and waste & recycling services, for cities across Canada. If you have received a water bill that isequal to or greater than three times your average bill for that season, call ENMAX as soon as possible. It costs The City of Calgary more to collect wastewater from residential homes and commercial locations and then treat this wastewater to remove solids like feces, dishwasher food particles, etc., and return the treated water safely to the Bow River. It pays for the cost of treating and delivering water to homes. Usage rates pay for the treatment of water and wastewater. The source water doesnt require as much cleaning treatment as wastewater. See how to set up a new water account, visitAccounts and Billing. The next time the meter reader is able to get a reading, your next water bill is updated with the actual data and you may notice some minor adjustments to your charges in order to reconcile any difference. Given the current economic situation, including the pandemic, the Water Utility brought forward options to minimize the impact of rates to customers in 2022. How can I be sure my water meter is accurately measuring the amount of water I use? Official web site of The City of Calgary, located in Calgary, Alberta, Canada. Depending on call volume and length of time needed to investigate, there may be higher than usual wait times for you to have your specific situation reviewed. How does The City of Calgary set rates and fixed charges? If you are a residential customer on a flat rate, your water charge is determined by the size of both your lot and your residence. What are the different rates and fixed charges? <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 792 612] /Contents 6 0 R/Group<>/Tabs/S>> Not all the water I use is returned to the wastewater system. My bill is significantly higher than usual - what can I do? What does that mean? Your wastewater consumption is reduced by 10 per cent (residential), 8 per cent (business), 3 per cent (multi-family) each bill, all year long, to reflect that not all water used is returned to the system for treatment. <>/ExtGState<>>>/BBox[ 0 0 649.49 186.01] /Matrix[ 0.11086 0 0 0.38708 0 0] /Filter/FlateDecode/Length 3776>> Your rates and service charges reflect the actual cost to provide your customer group with water, wastewater and stormwater services. The average Calgarian uses 7m3, or 7,000 litres, of water every month. What is happening to rates across major cities? The water utility does not receive any funding from property taxes. Why does my bill fluctuate from month to month? Water utility rates for residences on a flat rate are calculated according to the square feet of actual lot area and gross building area based on the original development permit submitted to The City of Calgary Planning Department. There is no support from property taxes.