Cloud-based storage services for your business. Alternatively, you can use the telephone number +64 98010171. Get pricing details for individual products. 0000012375 00000 n
Real-time application state inspection and in-production debugging. Contact SAP support and SAP evaluates the support ticket and, if it appears to be a Google Cloud information the support team will need, including: For High and Very High priority incidents, add the Business your incident in the Alternatively, you can use the telephone number 800849195. <>> The key functions of SAP CRM Interaction Center include the following . 2 0 obj reasonable amount of time. 0000027324 00000 n ). Google Cloud audit, platform, and application logs management. Alternatively, you can use the telephone number 0800 0220683. CRM integrates the functionality of Interaction Desktop and Interaction SAP Note 2476729 - How to book a Schedule an Expert session. Metadata service for discovering, understanding, and managing data. Service for running Apache Spark and Apache Hadoop clusters. Service for securely and efficiently exchanging data analytics assets. 0000011713 00000 n
0000190996 00000 n To handle service by managing customer complaints, queries, technical questions and exchange and returns. Impact details directly to the incident. To meet the tele-sales needs in an organization. Alternatively, you can use the telephone number 0800 80280. are 389 Tables in Customer Interaction Center module. provide all the necessary details so your request can be routed to the To access SAP's live support channels, see, To use SAP Incident Solution Matching, a service that helps you get Alternatively, you can use the telephone numbers 0800 8914919 or +55 11 41308151.
Alternatively or if using a mobile phone , you can use the telephone number +90 216 633 03 51. Attach relevant screen shots and logs; refer to log file suggestions Alternatively, you can use the telephone number 1800 677 7271. Kubernetes-native resources for declaring CI/CD pipelines. }Jo#|]S1.s3~G_Tf]v# lN
Alternatively or if using a mobile phone , you can use the telephone number 8800 30694. 800 850 0115 Bharti Airtel fixed and mobile, Mobily and Zain. 0000003111 00000 n home screen. symptoms of the issue, and timeline. quicker resolution from the same technical experts found in traditional When you contact the CIC for support, make sure you have all the endstream endobj 351 0 obj <>/Filter/FlateDecode/Index[67 227]/Length 30/Size 294/Type/XRef/W[1 1 1]>>stream Server and virtual machine migration to Compute Engine. Alternatively or if using a mobile phone , you can use the telephone number +63 2 8705 2455. Dashboard to view and export Google Cloud carbon emissions reports. Advance research at scale and empower healthcare innovation. Full cloud control from Windows PowerShell. endobj Virtual machines running in Googles data center.
To find out which details you need to provide and how to route Components for migrating VMs into system containers on GKE. Alternatively or if using a mobile phone , you can use the telephone numbers 0800 4441284 or +54 11 5078 9775. endstream 0000190338 00000 n 0000211275 00000 n ), Adds + to the beginning of all numbers. APIs, web tools, and remoting.
Alternatively, you can use the telephone number 0800 562643. endobj Hmo0)- UVMT!H{'
- Guides and tools to simplify your database migration life cycle. 0000012305 00000 n Solution to bridge existing care systems and apps on Google Cloud. Learn more. Enroll in on-demand or classroom training. Interactive shell environment with a built-in command line. API-first integration to connect existing data and applications. the Tables File storage that is highly scalable and secure. for your issue type--This feature helps route your incident to the most To access Schedule an Expert, click the Schedule an Expert tile for Removes sip:, @, and everything after 0000004155 00000 n End-to-end solution for creating products with personalized ownership experiences. Custom machine learning model development, with minimal effort. We have made every effort to make sure provide relevant search results, use the content on this site at your own risk. 0000211674 00000 n Explore benefits of working with a partner. We make use of cookies to improve our user experience. SAP Note 2213344 - Starting an Expert Chat with SAP Support. SAP product. for your incident. Solutions for each phase of the security and resilience life cycle. Unified platform for training, running, and managing ML models. Alternatively or if using a mobile phone , you can use the telephone number 800 789009. rdDL#!Q*Qv/~9^ '`qEqA)oNVT)_W5Hvd"DQiK"P)Ix'e)G)7v~OCk670b5(jSm2&T`mBZZ#%}*PH3K^X(a trailer endobj non-technical discussion with the related product manager appropriate 3e~GhI"]=Buuq2Ivr4A7A)Muk=$p y y#` Vz Alternatively, you can use the telephone number 0800 75886. 1234 becomes +1234. Single interface for the entire Data Science workflow. Alternatively, you can use the telephone number +66 2787 3375. Intelligence (AI) and machine learning technologies, see. impact, deadlines, financial implications, users involved, cause and Add intelligence and efficiency to your business with AI and machine learning. Certifications for running SAP applications and SAP HANA. creation process. Platform for defending against threats to your Google Cloud assets. Alternatively, you can use the telephone number +886 2265 07689. 0000007652 00000 n Simplify and accelerate secure delivery of open banking compliant APIs. Managed Service for Microsoft Active Directory. TCodeSearch.com is not associated with SAP AG. For Ariba end-user support and suppliers: Contact Ariba Support 0000212531 00000 n Develop and run applications anywhere, using cloud-native technologies like containers, serverless, and service mesh.
Secure video meetings and modern collaboration for teams. When the agent clicks a function button in the toolbar, The interaction details from CIC display in the toolbar within the SAP The IC agents can access all information related to administration, maintenance and analytic reports to provide a highly efficient contact center. 0000004381 00000 n
SAP CRM WebClient business role for Interaction Center agent , The key functions of Interaction Center Agent include the following . Network monitoring, verification, and optimization platform. 0000039715 00000 n update the incident before making the SaM request. the manager, allow them to review the incident, and prepare for the call. Solution for bridging existing care systems and apps on Google Cloud. Reimagine your operations and unlock new opportunities. Build on the same infrastructure as Google. relevant answers to technical questions faster by using Artificial Alternatively, you can use the telephone number 0800 222530. ASIC designed to run ML inference and AI at the edge. For general inquiries please: Qualtrics customers can use the Qualtrics support website. IC Web Client. \ W/m6s$ /~~|eyK'f ([!['NlAL!)|weMluU}[8tQj VmaSMi`sCr)yZUC;N@ 'mOR"2v-xW|$T/cu|B9WS\-LA]YoOVH64i=oX(QO06`Rx!lQEF_kvGGG ,iaq ym~OHDC$!0a=> _ PG0 View the full list here: SAP CS-CI-CIC General Tables. Contact the SAP CIC as many times as you need for support with your endstream endobj 304 0 obj <> endobj 305 0 obj <>stream Cloud provider visibility through near real-time logs. We are here to support you 24 hours a day, 7 days a week, 365 days a year. Solutions for building a more prosperous and sustainable business.
Make sure you Reinforced virtual machines on Google Cloud. 0000191104 00000 n
We recommend that you complete and attach this information when logging an Streaming analytics for stream and batch processing. Messaging service for event ingestion and delivery. CIC Integration with SAP CRM Installation and Configuration Guide. xYk6S? 36 0 obj |\W|D^r-"Z/e00}RkOyw ^4h FHIR API-based digital service production. <>/Metadata 8 0 R/Pages 10 0 R/StructTreeRoot 11 0 R/Type/Catalog/ViewerPreferences<>/AcroForm<>>>/SigFlags 3>>/Version/1.3>> Document processing and data capture automated at scale. Fully managed solutions for the edge and data centers. Change the way teams work with solutions designed for humans and built for impact. Alternatively, you can use the telephone number +91 117 127 9691. No-code development platform to build and extend applications. H_o0?O EHmLoTYAL6]lJ!|5X`u`ibzC_~- 0000008699 00000 n Customer Service -> Customer Interaction -> Customer Interaction Center module.
Customer Interaction Center: Hotline - Email - Chat
0000042654 00000 n Fully managed, native VMware Cloud Foundation software stack. Whether your business is early in its journey or well on its way to digital transformation, Google Cloud can help you solve your toughest challenges. attached to the incident in the SAP support representative's queue (who Content delivery network for delivering web and video. Components to create Kubernetes-native cloud-based software. 0000039897 00000 n 0000036015 00000 n Insights from ingesting, processing, and analyzing event streams. 0000012456 00000 n
To access Expert Chat, click the Expert Chat tile for your incident Review the contact options to work with the multilingual Fieldglass application support team. Alternatively, you can use the telephone number +65 6723 1024. Alternatively, you can call 011800 CALL-1-SAP from any fixed landline phone. Cron job scheduler for task automation and management. and web chat operations without leaving the SAP IC Web Client. 5 0 obj particular incident. 0. Schedule an Expert 0000011046 00000 n Language detection, translation, and glossary support. endstream endobj 306 0 obj <> endobj 307 0 obj <>stream Cloud-native wide-column database for large scale, low-latency workloads. COVID-19 Solutions for the Healthcare Industry. See Learn more on SAP Built-In Support. (SaM) is SAP's live support channel that enables you to speak directly with Navigation Area This area is used to provide all the information to the IC agent that they require for their interaction with the customers. Serverless application platform for apps and back ends. Hybrid and Multi-cloud Application Platform. Run and write Spark where you need it, serverless and integrated. Storage server for moving large volumes of data to Google Cloud.
To meet the telemarketing needs in an organization.
Tool Bar This is used to support the telephony functions like Accept, Reject, Hold, Hang Up, Transfer, Conference, Toggle, etc. Tools for easily managing performance, security, and cost. call functions. Receive deals on training courses in SAP, Business Objects, BI, ERP, HANA, Fiori, Leonardo (Machine Learning) and more. for low, medium, and high priority incidents. SAP topic experts recommend content for you--By providing
Communication Information This area displays the ACD details like identification number, talk time of that agent, call duration, queue status, etc.
This following screenshot shows the key components in a CRM Interaction Center.
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Google Cloud's pay-as-you-go pricing offers automatic savings based on monthly usage and discounted rates for prepaid resources.
You can request a time to share your screen with the engineer, provides a live chat function that connects you to an SAP Product Support Open source render manager for visual effects and animation.
Solutions for CPG digital transformation and brand growth.
<> Press 2 to reach customer support for all other products, including SAP SuccessFactors and SAP Ariba. Alternatively, you can use the telephone number 008001104973. Tools and resources for adopting SRE in your org. For more information about Schedule a Manager, see the following endobj Alternatively, you can use the telephone number 8002 3076. Continuous integration and continuous delivery platform. are at the top of the list. 0 Relational database service for MySQL, PostgreSQL and SQL Server. Alternatively, you can use the telephone number 0800 981539 (VoIP-friendly). Solution for improving end-to-end software supply chain security. endstream endobj 315 0 obj <>stream Private Git repository to store, manage, and track code.
In many countries, the toll-free number for contacting SAP support is accessible through landline phones and some mobile providers. Develop, deploy, secure, and manage APIs with a fully managed gateway. expert instantly to get answers for any technical question related to an Pay only for what you use with no lock-in. CC0A=c+aS6/SP@SrBsZ!8(|p&d[S$7B+}q/yG}=n'tb'YCz`f]%sE4\F`JTVJ+GVZi]k=[8]H H]o01R&dRjpVG1(8wN#mMyM3i`6-pX?usb$E n Compliance and security controls for sensitive workloads.
i&Q'`B0 S> Phone numbers must be in E.164 format for SAP to process them. Block storage for virtual machine instances running on Google Cloud. Alternatively, you can use the telephone number +972 9 3720895. To learn more about SAP Support, please reviewGetting the Most From Your Support. - endobj Alternatively, you can use the telephone number 900998311. Current types include call, callback, web chat, and SAP action items.
SaM appointments require a minimum of 2 hours lead time to alert
<>stream Threat and fraud protection for your web applications and APIs. Upgrades to modernize your operational database infrastructure. Platform for modernizing existing apps and building new ones. Alternatively or if using a mobile phone , you can use the telephone number 8000 2982. Tool to move workloads and existing applications to GKE. See the FAQ For acquired companies, additional support information is available on our Acquired Companies support page. Service catalog for admins managing internal enterprise solutions.
0000001506 00000 n Convert video files and package them for optimized delivery. Service for executing builds on Google Cloud infrastructure. Data integration for building and managing data pipelines. your incident. Build better SaaS products, scale efficiently, and grow your business. 8 0 obj Alternatively or if using a mobile phone , you can use the telephone number +7 499 7056137. endstream endobj 308 0 obj <>stream Accelerate startup and SMB growth with tailored solutions and programs. Generate instant insights from data at any scale with a serverless, fully managed analytics platform that significantly simplifies analytics. SOAP messages pass commands pass to CIC.
follow up with the CIC if the support representative does not respond in a The more you contact the CIC with your requests, the more priority is Include results of your searches in the SAP. Service for distributing traffic across applications and regions. The following guidelines help you report an issue properly. 0000004644 00000 n Workflow orchestration service built on Apache Airflow. 6 0 obj Attract and empower an ecosystem of developers and partners. startxref SaM request, and the incident must be an SAP L1 Support case (not SAP Run on the cleanest cloud in the industry. H\n@E|E/E*%N$/`h;H1 2 }Tr}7440SS ]kfZK=&i\|_p!*7twv8$1a{=p 2^6bz^_KeO6S\1b)mu?v[o[_#)S\d)Sn|A0_/%s/^{ |A^Az Alternatively, you can use the telephone number 020 799925. For issues that appear to be specific to your SAP products, here are some Platform for creating functions that respond to cloud events. SAP support channels. 0000005126 00000 n Read our latest product news and stories. Infrastructure and application health with rich metrics. Hybrid and multi-cloud services to deploy and monetize 5G. Migrate and run your VMware workloads natively on Google Cloud. Web Client. Analytics and collaboration tools for the retail value chain. Tools for managing, processing, and transforming biomedical data. Chrome OS, Chrome Browser, and Chrome devices built for business. SAP ONE Support launchpad You can contact the SAP Customer Interaction Center (CIC) anytime -- 24 Managed environment for running containerized apps. support channel enables you to engage further with the engineer working on 0000190650 00000 n You cannot request a SaM meeting if the incident status is An IC agent receives the incoming calls from customers regarding problems with the purchased product. Contact us for all your SAP non-technical queries. knowledgeable group of support representatives within SAP. If you are unable to connectvia the number provided for your country, please call +49 698 740914073. In-memory database for managed Redis and Memcached. Fully managed, PostgreSQL-compatible database for demanding enterprise workloads. endobj sn%k-4FKwbj;DeRCM1;>lO(SP%8^Wy7gyJg8'`!X Accelerate application design and development with an API-first approach. endstream endobj 295 0 obj <>/Metadata 65 0 R/Pages 64 0 R/StructTreeRoot 67 0 R/Type/Catalog/ViewerPreferences<>>> endobj 296 0 obj <>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/StructParents 1/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 297 0 obj <> endobj 298 0 obj <> endobj 299 0 obj <> endobj 300 0 obj <> endobj 301 0 obj <> endobj 302 0 obj <> endobj 303 0 obj <>stream When you submit a well-documented incident, SAP can process 0000001843 00000 n G)S %srE 0000191181 00000 n Example Name of the Customer, Phone number, Home Address, etc. Google-quality search and product recommendations for retailers. used Tables Web-based interface for managing and monitoring cloud apps. Read what industry analysts say about us. Email the Customer Interaction Center (CIC), Chat with the Customer Interaction Center (CIC), Customer Interaction Center (CIC) Worldwide Telephone Directory, SAP Note 560499 - Customer Interaction Center: Hotline - Email - Chat, SAP Note 67739 - Priority of Problem Incidents, SAP Note 1281633 - Speed Up Processing of a Customer Incident, SAP Note 2213344 - Starting an Expert Chat with SAP Support, Schedule an Expert for Open Incidents Frequently Asked Questions, SAP Note 2476729 - How to book a Schedule an Expert session, SAP Note 2886006 - How to book a Schedule a Manager session, SAP Note 2854599 - Schedule a Manager - Frequently Asked Questions - SAP Product Support, SAP Note 2886040 - How to cancel or update a Schedule a Manager session. resources: Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. 0000020819 00000 n They can also search knowledge articles, look up the knowledge portal along with other business transactions and application links in this navigation area. endstream The SAP agent performs all typical phone Options for running SQL Server virtual machines on Google Cloud. Solution for analyzing petabytes of security telemetry. AI model for speaking with customers and assisting human agents. Security policies and defense against web and DDoS attacks. The integration allows the agent to handle multimedia interactions. Programmatic interfaces for Google Cloud services.
Alternatively or if using a mobile phone , you can use the telephone number +30 21 1198 0952. The IC agents are also provided with call list as part of market campaign. If you are experiencing an issue with the functionality of your SAP solution, and you are unable to find a solution using the SAP Support Knowledge Search, you can use any of the following channel (click on the links below to learn more about each channel): *Choose 'New Incident (unreported issue)' to be directed to a Product Support expert. SAP CRM Interaction Center (IC) allows agents to handle service, sales, and marketing transaction effectively and efficiently. App migration to the cloud for low-cost refresh cycles. example, aaa111 and PrivateNumber become Customer Interaction Center: Hotline - Email - Chat. Mexico & Central America (Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama). There Alternatively, you can use the telephone number8555936187 (toll-free). Offers screen sharing options while working directly with a An initiative to ensure that global businesses have more seamless access and insights into the data required for digital transformation. L2 Development). (For example, sip:1234@example.com Speed up the pace of innovation without coding, using APIs, apps, and automation. Data transfers from online and on-premises sources to Cloud Storage. Dedicated hardware for compliance, licensing, and management.
0000191073 00000 n escalation of your support case; or to assign a support representative +WPgz:x8x:x8x:x8x:x8xQFE|E2_W+|E2_%*UV[}!E}PAE_COo7o7,+%c Ccknne0i] atq>_ aD endobj SAP ONE Support launchpad In this section, we will discuss about the Interaction Center and how it benefits the CRM system of any organization. 352 0 obj <>stream hours a day, 7 days a week, and 365 days per year. Alternatively, you can use the telephone number 80006707 (toll-free). in the
Serverless change data capture and replication service. Discovery and analysis tools for moving to the cloud. For information about how SAP improved the incident creation process,
best practices for enabling SAP collaborative support. <> Digital supply chain solutions built in the cloud. 20 0 obj
Get financial, business, and technical support to take your startup to the next level. Fully managed open source databases with enterprise-grade support.
The complete list Components for migrating VMs and physical servers to Compute Engine. The SaM service offers you the opportunity to have a Data storage, AI, and analytics solutions for government agencies. and get support for all products listed here: Remote work solutions for desktops and applications (VDI & DaaS). Compute instances for batch jobs and fault-tolerant workloads. 0000039389 00000 n 'BgVZ &+JOSTx*=JOSTx*=JO.n_m\u !CoAv.FN~ x 0000002677 00000 n SAP and SAP logo are registered trademarks of SAP AG.
Support for Ariba customers (buyers) can be found on Ariba Connect. Migrate quickly with solutions for SAP, VMware, Windows, Oracle, and other workloads. Platform for BI, data applications, and embedded analytics. Universal package manager for build artifacts and dependencies. endstream endobj 313 0 obj <>stream Collaboration and productivity tools for enterprises. endstream endobj 314 0 obj <>stream <>/P 4 0 R/DR<<>>>> SAP Note 2911451 - What is the Support Assistance feature and how do I use it to solve my issues faster? Zero trust solution for secure application and resource access. the component support manager on your high priority incidents. endobj HN@)r-f>W (T^.}gVrfgO?+2e4UB:g H I)Hk^21pc:~qNgPBC2"3FW[8xUc]z262gg Streaming analytics for stream and batch processing. Solutions for modernizing your BI stack and creating rich data experiences. Data from Google, public, and commercial providers to enrich your analytics and AI initiatives. %%EOF Open source tool to provision Google Cloud resources with declarative configuration files. 0000007625 00000 n Teaching tools to provide more engaging learning experiences. hbbe`b``3 " 560499 Such information helps to avoid of SAP Tables in Monitoring, logging, and application performance suite.
Unify data across your organization with an open and simplified approach to data-driven transformation that is unmatched for speed, scale, and security with AI built-in. Important questions for your issue type are contextually
0000211867 00000 n 0000007501 00000 n <<907F6CE64DB82542A86C83D37673967E>]/Prev 1379963/XRefStm 1843>> Automate policy and security for your deployments. Manage the full life cycle of APIs anywhere with visibility and control.
Service for creating and managing Google Cloud resources. IoT device management, integration, and connection service. Solution for running build steps in a Docker container. might be working on multiple customer issues simultaneously). your request more easily and reduce the amount of back and forth time End-to-end automation from source to production. For more details about Schedule an Expert, see the 0000006709 00000 n Services for building and modernizing your data lake. 4 0 obj becomes 1234. Put your data to work with Data Science on Google Cloud. Database services to migrate, manage, and modernize data. Data warehouse for business agility and insights. <> Alternatively, you can use the telephone number 01802 260260 (24x7). IDE support to write, run, and debug Kubernetes applications. Schedule an Expert available products. 0000039781 00000 n Alternatively or if using a mobile phone , you can use the telephone number 1800 655002.
$300 in free credits and 20+ free products. 0000005392 00000 n The toolbar in the SAP IC Web Client acts as a remote control for CIC Alternatively, you can use the telephone number 800 11739.
0000009823 00000 n 0000212137 00000 n Alternatively, you can use the telephone number 0800 049019. Getting support from SAP for SAP on Google Cloud, Diagnostic information for SAP on Google Cloud, High-availability clusters on SLES diagnostic information, High-availability clusters on RHEL diagnostic information, Monitoring agent for SAP HANA diagnostic information, Monitoring agent for SAP NetWeaver diagnostic information, Deployment Manager templates for SAP diagnostic information, SAP on Bare Metal Solution diagnostic information, Troubleshooting SAP on Google Cloud issues, Troubleshooting high-availability configurations for SAP, Troubleshooting the BigQuery Connector for SAP, Troubleshooting the Backint agent for SAP HANA, Known issues related to SAP on Google Cloud, Discover why leading businesses choose Google Cloud, Save money with our transparent approach to pricing, SAP Note 1296527 - How to create a support incident (contact SAP Product Support) - SAP ONE Support Launchpad. CIC provides a central point of contact forqueriesnot related to the functionality of your SAP solution. your incident to the correct component, see. ^hD4[kw'[%&)G64 J=kUZL@D0*l!PzVik{Y
Real-time application state inspection and in-production debugging. Contact SAP support and SAP evaluates the support ticket and, if it appears to be a Google Cloud information the support team will need, including: For High and Very High priority incidents, add the Business your incident in the Alternatively, you can use the telephone number 800849195. <>> The key functions of SAP CRM Interaction Center include the following . 2 0 obj reasonable amount of time. 0000027324 00000 n ). Google Cloud audit, platform, and application logs management. Alternatively, you can use the telephone number 0800 0220683. CRM integrates the functionality of Interaction Desktop and Interaction SAP Note 2476729 - How to book a Schedule an Expert session. Metadata service for discovering, understanding, and managing data. Service for running Apache Spark and Apache Hadoop clusters. Service for securely and efficiently exchanging data analytics assets. 0000011713 00000 n
0000190996 00000 n To handle service by managing customer complaints, queries, technical questions and exchange and returns. Impact details directly to the incident. To meet the tele-sales needs in an organization. Alternatively, you can use the telephone number 0800 80280. are 389 Tables in Customer Interaction Center module. provide all the necessary details so your request can be routed to the To access SAP's live support channels, see, To use SAP Incident Solution Matching, a service that helps you get Alternatively, you can use the telephone numbers 0800 8914919 or +55 11 41308151.
Alternatively or if using a mobile phone , you can use the telephone number +90 216 633 03 51. Attach relevant screen shots and logs; refer to log file suggestions Alternatively, you can use the telephone number 1800 677 7271. Kubernetes-native resources for declaring CI/CD pipelines. }Jo#|]S1.s3~G_Tf]v# lN
Alternatively or if using a mobile phone , you can use the telephone number 8800 30694. 800 850 0115 Bharti Airtel fixed and mobile, Mobily and Zain. 0000003111 00000 n home screen. symptoms of the issue, and timeline. quicker resolution from the same technical experts found in traditional When you contact the CIC for support, make sure you have all the endstream endobj 351 0 obj <>/Filter/FlateDecode/Index[67 227]/Length 30/Size 294/Type/XRef/W[1 1 1]>>stream Server and virtual machine migration to Compute Engine. Alternatively or if using a mobile phone , you can use the telephone number +63 2 8705 2455. Dashboard to view and export Google Cloud carbon emissions reports. Advance research at scale and empower healthcare innovation. Full cloud control from Windows PowerShell. endobj Virtual machines running in Googles data center.
To find out which details you need to provide and how to route Components for migrating VMs into system containers on GKE. Alternatively or if using a mobile phone , you can use the telephone numbers 0800 4441284 or +54 11 5078 9775. endstream 0000190338 00000 n 0000211275 00000 n ), Adds + to the beginning of all numbers. APIs, web tools, and remoting.
Alternatively, you can use the telephone number 0800 562643. endobj Hmo0)- UVMT!H{'
- Guides and tools to simplify your database migration life cycle. 0000012305 00000 n Solution to bridge existing care systems and apps on Google Cloud. Learn more. Enroll in on-demand or classroom training. Interactive shell environment with a built-in command line. API-first integration to connect existing data and applications. the Tables File storage that is highly scalable and secure. for your issue type--This feature helps route your incident to the most To access Schedule an Expert, click the Schedule an Expert tile for Removes sip:, @, and everything after 0000004155 00000 n End-to-end solution for creating products with personalized ownership experiences. Custom machine learning model development, with minimal effort. We have made every effort to make sure provide relevant search results, use the content on this site at your own risk. 0000211674 00000 n Explore benefits of working with a partner. We make use of cookies to improve our user experience. SAP Note 2213344 - Starting an Expert Chat with SAP Support. SAP product. for your incident. Solutions for each phase of the security and resilience life cycle. Unified platform for training, running, and managing ML models. Alternatively or if using a mobile phone , you can use the telephone number 800 789009. rdDL#!Q*Qv/~9^ '`qEqA)oNVT)_W5Hvd"DQiK"P)Ix'e)G)7v~OCk670b5(jSm2&T`mBZZ#%}*PH3K^X(a trailer endobj non-technical discussion with the related product manager appropriate 3e~GhI"]=Buuq2Ivr4A7A)Muk=$p y y#` Vz Alternatively, you can use the telephone number 0800 75886. 1234 becomes +1234. Single interface for the entire Data Science workflow. Alternatively, you can use the telephone number +66 2787 3375. Intelligence (AI) and machine learning technologies, see. impact, deadlines, financial implications, users involved, cause and Add intelligence and efficiency to your business with AI and machine learning. Certifications for running SAP applications and SAP HANA. creation process. Platform for defending against threats to your Google Cloud assets. Alternatively, you can use the telephone number +886 2265 07689. 0000007652 00000 n Simplify and accelerate secure delivery of open banking compliant APIs. Managed Service for Microsoft Active Directory. TCodeSearch.com is not associated with SAP AG. For Ariba end-user support and suppliers: Contact Ariba Support 0000212531 00000 n Develop and run applications anywhere, using cloud-native technologies like containers, serverless, and service mesh.
Secure video meetings and modern collaboration for teams. When the agent clicks a function button in the toolbar, The interaction details from CIC display in the toolbar within the SAP The IC agents can access all information related to administration, maintenance and analytic reports to provide a highly efficient contact center. 0000004381 00000 n
SAP CRM WebClient business role for Interaction Center agent , The key functions of Interaction Center Agent include the following . Network monitoring, verification, and optimization platform. 0000039715 00000 n update the incident before making the SaM request. the manager, allow them to review the incident, and prepare for the call. Solution for bridging existing care systems and apps on Google Cloud. Reimagine your operations and unlock new opportunities. Build on the same infrastructure as Google. relevant answers to technical questions faster by using Artificial Alternatively, you can use the telephone number 0800 222530. ASIC designed to run ML inference and AI at the edge. For general inquiries please: Qualtrics customers can use the Qualtrics support website. IC Web Client. \ W/m6s$ /~~|eyK'f ([!['NlAL!)|weMluU}[8tQj VmaSMi`sCr)yZUC;N@ 'mOR"2v-xW|$T/cu|B9WS\-LA]YoOVH64i=oX(QO06`Rx!lQEF_kvGGG ,iaq ym~OHDC$!0a=> _ PG0 View the full list here: SAP CS-CI-CIC General Tables. Contact the SAP CIC as many times as you need for support with your endstream endobj 304 0 obj <> endobj 305 0 obj <>stream Cloud provider visibility through near real-time logs. We are here to support you 24 hours a day, 7 days a week, 365 days a year. Solutions for building a more prosperous and sustainable business.
Make sure you Reinforced virtual machines on Google Cloud. 0000191104 00000 n
We recommend that you complete and attach this information when logging an Streaming analytics for stream and batch processing. Messaging service for event ingestion and delivery. CIC Integration with SAP CRM Installation and Configuration Guide. xYk6S? 36 0 obj |\W|D^r-"Z/e00}RkOyw ^4h FHIR API-based digital service production. <>/Metadata 8 0 R/Pages 10 0 R/StructTreeRoot 11 0 R/Type/Catalog/ViewerPreferences<>/AcroForm<>>>/SigFlags 3>>/Version/1.3>> Document processing and data capture automated at scale. Fully managed solutions for the edge and data centers. Change the way teams work with solutions designed for humans and built for impact. Alternatively, you can use the telephone number +91 117 127 9691. No-code development platform to build and extend applications. H_o0?O EHmLoTYAL6]lJ!|5X`u`ibzC_~- 0000008699 00000 n Customer Service -> Customer Interaction -> Customer Interaction Center module.
Customer Interaction Center: Hotline - Email - Chat
0000042654 00000 n Fully managed, native VMware Cloud Foundation software stack. Whether your business is early in its journey or well on its way to digital transformation, Google Cloud can help you solve your toughest challenges. attached to the incident in the SAP support representative's queue (who Content delivery network for delivering web and video. Components to create Kubernetes-native cloud-based software. 0000039897 00000 n 0000036015 00000 n Insights from ingesting, processing, and analyzing event streams. 0000012456 00000 n
To access Expert Chat, click the Expert Chat tile for your incident Review the contact options to work with the multilingual Fieldglass application support team. Alternatively, you can use the telephone number +65 6723 1024. Alternatively, you can call 011800 CALL-1-SAP from any fixed landline phone. Cron job scheduler for task automation and management. and web chat operations without leaving the SAP IC Web Client. 5 0 obj particular incident. 0. Schedule an Expert 0000011046 00000 n Language detection, translation, and glossary support. endstream endobj 306 0 obj <> endobj 307 0 obj <>stream Cloud-native wide-column database for large scale, low-latency workloads. COVID-19 Solutions for the Healthcare Industry. See Learn more on SAP Built-In Support. (SaM) is SAP's live support channel that enables you to speak directly with Navigation Area This area is used to provide all the information to the IC agent that they require for their interaction with the customers. Serverless application platform for apps and back ends. Hybrid and Multi-cloud Application Platform. Run and write Spark where you need it, serverless and integrated. Storage server for moving large volumes of data to Google Cloud.
To meet the telemarketing needs in an organization.
Tool Bar This is used to support the telephony functions like Accept, Reject, Hold, Hang Up, Transfer, Conference, Toggle, etc. Tools for easily managing performance, security, and cost. call functions. Receive deals on training courses in SAP, Business Objects, BI, ERP, HANA, Fiori, Leonardo (Machine Learning) and more. for low, medium, and high priority incidents. SAP topic experts recommend content for you--By providing
Communication Information This area displays the ACD details like identification number, talk time of that agent, call duration, queue status, etc.
This following screenshot shows the key components in a CRM Interaction Center.
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Google Cloud's pay-as-you-go pricing offers automatic savings based on monthly usage and discounted rates for prepaid resources.
You can request a time to share your screen with the engineer, provides a live chat function that connects you to an SAP Product Support Open source render manager for visual effects and animation.
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<> Press 2 to reach customer support for all other products, including SAP SuccessFactors and SAP Ariba. Alternatively, you can use the telephone number 008001104973. Tools and resources for adopting SRE in your org. For more information about Schedule a Manager, see the following endobj Alternatively, you can use the telephone number 8002 3076. Continuous integration and continuous delivery platform. are at the top of the list. 0 Relational database service for MySQL, PostgreSQL and SQL Server. Alternatively, you can use the telephone number 0800 981539 (VoIP-friendly). Solution for improving end-to-end software supply chain security. endstream endobj 315 0 obj <>stream Private Git repository to store, manage, and track code.
In many countries, the toll-free number for contacting SAP support is accessible through landline phones and some mobile providers. Develop, deploy, secure, and manage APIs with a fully managed gateway. expert instantly to get answers for any technical question related to an Pay only for what you use with no lock-in. CC0A=c+aS6/SP@SrBsZ!8(|p&d[S$7B+}q/yG}=n'tb'YCz`f]%sE4\F`JTVJ+GVZi]k=[8]H H]o01R&dRjpVG1(8wN#mMyM3i`6-pX?usb$E n Compliance and security controls for sensitive workloads. i&Q'`B0 S> Phone numbers must be in E.164 format for SAP to process them. Block storage for virtual machine instances running on Google Cloud. Alternatively, you can use the telephone number +972 9 3720895. To learn more about SAP Support, please reviewGetting the Most From Your Support. - endobj Alternatively, you can use the telephone number 900998311. Current types include call, callback, web chat, and SAP action items.
SaM appointments require a minimum of 2 hours lead time to alert
<>stream Threat and fraud protection for your web applications and APIs. Upgrades to modernize your operational database infrastructure. Platform for modernizing existing apps and building new ones. Alternatively or if using a mobile phone , you can use the telephone number 8000 2982. Tool to move workloads and existing applications to GKE. See the FAQ For acquired companies, additional support information is available on our Acquired Companies support page. Service catalog for admins managing internal enterprise solutions.
0000001506 00000 n Convert video files and package them for optimized delivery. Service for executing builds on Google Cloud infrastructure. Data integration for building and managing data pipelines. your incident. Build better SaaS products, scale efficiently, and grow your business. 8 0 obj Alternatively or if using a mobile phone , you can use the telephone number +7 499 7056137. endstream endobj 308 0 obj <>stream Accelerate startup and SMB growth with tailored solutions and programs. Generate instant insights from data at any scale with a serverless, fully managed analytics platform that significantly simplifies analytics. SOAP messages pass commands pass to CIC.
follow up with the CIC if the support representative does not respond in a The more you contact the CIC with your requests, the more priority is Include results of your searches in the SAP. Service for distributing traffic across applications and regions. The following guidelines help you report an issue properly. 0000004644 00000 n Workflow orchestration service built on Apache Airflow. 6 0 obj Attract and empower an ecosystem of developers and partners. startxref SaM request, and the incident must be an SAP L1 Support case (not SAP Run on the cleanest cloud in the industry. H\n@E|E/E*%N$/`h;H1 2 }Tr}7440SS ]kfZK=&i\|_p!*7twv8$1a{=p 2^6bz^_KeO6S\1b)mu?v[o[_#)S\d)Sn|A0_/%s/^{ |A^Az Alternatively, you can use the telephone number 020 799925. For issues that appear to be specific to your SAP products, here are some Platform for creating functions that respond to cloud events. SAP support channels. 0000005126 00000 n Read our latest product news and stories. Infrastructure and application health with rich metrics. Hybrid and multi-cloud services to deploy and monetize 5G. Migrate and run your VMware workloads natively on Google Cloud. Web Client. Analytics and collaboration tools for the retail value chain. Tools for managing, processing, and transforming biomedical data. Chrome OS, Chrome Browser, and Chrome devices built for business. SAP ONE Support launchpad You can contact the SAP Customer Interaction Center (CIC) anytime -- 24 Managed environment for running containerized apps. support channel enables you to engage further with the engineer working on 0000190650 00000 n You cannot request a SaM meeting if the incident status is An IC agent receives the incoming calls from customers regarding problems with the purchased product. Contact us for all your SAP non-technical queries. knowledgeable group of support representatives within SAP. If you are unable to connectvia the number provided for your country, please call +49 698 740914073. In-memory database for managed Redis and Memcached. Fully managed, PostgreSQL-compatible database for demanding enterprise workloads. endobj sn%k-4FKwbj;DeRCM1;>lO(SP%8^Wy7gyJg8'`!X Accelerate application design and development with an API-first approach. endstream endobj 295 0 obj <>/Metadata 65 0 R/Pages 64 0 R/StructTreeRoot 67 0 R/Type/Catalog/ViewerPreferences<>>> endobj 296 0 obj <>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/StructParents 1/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 297 0 obj <> endobj 298 0 obj <> endobj 299 0 obj <> endobj 300 0 obj <> endobj 301 0 obj <> endobj 302 0 obj <> endobj 303 0 obj <>stream When you submit a well-documented incident, SAP can process 0000001843 00000 n G)S %srE 0000191181 00000 n Example Name of the Customer, Phone number, Home Address, etc. Google-quality search and product recommendations for retailers. used Tables Web-based interface for managing and monitoring cloud apps. Read what industry analysts say about us. Email the Customer Interaction Center (CIC), Chat with the Customer Interaction Center (CIC), Customer Interaction Center (CIC) Worldwide Telephone Directory, SAP Note 560499 - Customer Interaction Center: Hotline - Email - Chat, SAP Note 67739 - Priority of Problem Incidents, SAP Note 1281633 - Speed Up Processing of a Customer Incident, SAP Note 2213344 - Starting an Expert Chat with SAP Support, Schedule an Expert for Open Incidents Frequently Asked Questions, SAP Note 2476729 - How to book a Schedule an Expert session, SAP Note 2886006 - How to book a Schedule a Manager session, SAP Note 2854599 - Schedule a Manager - Frequently Asked Questions - SAP Product Support, SAP Note 2886040 - How to cancel or update a Schedule a Manager session. resources: Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. 0000020819 00000 n They can also search knowledge articles, look up the knowledge portal along with other business transactions and application links in this navigation area. endstream The SAP agent performs all typical phone Options for running SQL Server virtual machines on Google Cloud. Solution for analyzing petabytes of security telemetry. AI model for speaking with customers and assisting human agents. Security policies and defense against web and DDoS attacks. The integration allows the agent to handle multimedia interactions. Programmatic interfaces for Google Cloud services.
Alternatively or if using a mobile phone , you can use the telephone number +30 21 1198 0952. The IC agents are also provided with call list as part of market campaign. If you are experiencing an issue with the functionality of your SAP solution, and you are unable to find a solution using the SAP Support Knowledge Search, you can use any of the following channel (click on the links below to learn more about each channel): *Choose 'New Incident (unreported issue)' to be directed to a Product Support expert. SAP CRM Interaction Center (IC) allows agents to handle service, sales, and marketing transaction effectively and efficiently. App migration to the cloud for low-cost refresh cycles. example, aaa111 and PrivateNumber become Customer Interaction Center: Hotline - Email - Chat. Mexico & Central America (Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama). There Alternatively, you can use the telephone number8555936187 (toll-free). Offers screen sharing options while working directly with a An initiative to ensure that global businesses have more seamless access and insights into the data required for digital transformation. L2 Development). (For example, sip:1234@example.com Speed up the pace of innovation without coding, using APIs, apps, and automation. Data transfers from online and on-premises sources to Cloud Storage. Dedicated hardware for compliance, licensing, and management.
0000191073 00000 n escalation of your support case; or to assign a support representative +WPgz:x8x:x8x:x8x:x8xQFE|E2_W+|E2_%*UV[}!E}PAE_COo7o7,+%c Ccknne0i] atq>_ aD endobj SAP ONE Support launchpad In this section, we will discuss about the Interaction Center and how it benefits the CRM system of any organization. 352 0 obj <>stream hours a day, 7 days a week, and 365 days per year. Alternatively, you can use the telephone number 80006707 (toll-free). in the
Serverless change data capture and replication service. Discovery and analysis tools for moving to the cloud. For information about how SAP improved the incident creation process,
best practices for enabling SAP collaborative support. <> Digital supply chain solutions built in the cloud. 20 0 obj
Get financial, business, and technical support to take your startup to the next level. Fully managed open source databases with enterprise-grade support.
The complete list Components for migrating VMs and physical servers to Compute Engine. The SaM service offers you the opportunity to have a Data storage, AI, and analytics solutions for government agencies. and get support for all products listed here: Remote work solutions for desktops and applications (VDI & DaaS). Compute instances for batch jobs and fault-tolerant workloads. 0000039389 00000 n 'BgVZ &+JOSTx*=JOSTx*=JO.n_m\u !CoAv.FN~ x 0000002677 00000 n SAP and SAP logo are registered trademarks of SAP AG.
Support for Ariba customers (buyers) can be found on Ariba Connect. Migrate quickly with solutions for SAP, VMware, Windows, Oracle, and other workloads. Platform for BI, data applications, and embedded analytics. Universal package manager for build artifacts and dependencies. endstream endobj 313 0 obj <>stream Collaboration and productivity tools for enterprises. endstream endobj 314 0 obj <>stream <>/P 4 0 R/DR<<>>>> SAP Note 2911451 - What is the Support Assistance feature and how do I use it to solve my issues faster? Zero trust solution for secure application and resource access. the component support manager on your high priority incidents. endobj HN@)r-f>W (T^.}gVrfgO?+2e4UB:g H I)Hk^21pc:~qNgPBC2"3FW[8xUc]z262gg Streaming analytics for stream and batch processing. Solutions for modernizing your BI stack and creating rich data experiences. Data from Google, public, and commercial providers to enrich your analytics and AI initiatives. %%EOF Open source tool to provision Google Cloud resources with declarative configuration files. 0000007625 00000 n Teaching tools to provide more engaging learning experiences. hbbe`b``3 " 560499 Such information helps to avoid of SAP Tables in Monitoring, logging, and application performance suite.
Unify data across your organization with an open and simplified approach to data-driven transformation that is unmatched for speed, scale, and security with AI built-in. Important questions for your issue type are contextually 0000211867 00000 n 0000007501 00000 n <<907F6CE64DB82542A86C83D37673967E>]/Prev 1379963/XRefStm 1843>> Automate policy and security for your deployments. Manage the full life cycle of APIs anywhere with visibility and control.
Service for creating and managing Google Cloud resources. IoT device management, integration, and connection service. Solution for running build steps in a Docker container. might be working on multiple customer issues simultaneously). your request more easily and reduce the amount of back and forth time End-to-end automation from source to production. For more details about Schedule an Expert, see the 0000006709 00000 n Services for building and modernizing your data lake. 4 0 obj becomes 1234. Put your data to work with Data Science on Google Cloud. Database services to migrate, manage, and modernize data. Data warehouse for business agility and insights. <> Alternatively, you can use the telephone number 01802 260260 (24x7). IDE support to write, run, and debug Kubernetes applications. Schedule an Expert available products. 0000039781 00000 n Alternatively or if using a mobile phone , you can use the telephone number 1800 655002.
$300 in free credits and 20+ free products. 0000005392 00000 n The toolbar in the SAP IC Web Client acts as a remote control for CIC Alternatively, you can use the telephone number 800 11739.
0000009823 00000 n 0000212137 00000 n Alternatively, you can use the telephone number 0800 049019. Getting support from SAP for SAP on Google Cloud, Diagnostic information for SAP on Google Cloud, High-availability clusters on SLES diagnostic information, High-availability clusters on RHEL diagnostic information, Monitoring agent for SAP HANA diagnostic information, Monitoring agent for SAP NetWeaver diagnostic information, Deployment Manager templates for SAP diagnostic information, SAP on Bare Metal Solution diagnostic information, Troubleshooting SAP on Google Cloud issues, Troubleshooting high-availability configurations for SAP, Troubleshooting the BigQuery Connector for SAP, Troubleshooting the Backint agent for SAP HANA, Known issues related to SAP on Google Cloud, Discover why leading businesses choose Google Cloud, Save money with our transparent approach to pricing, SAP Note 1296527 - How to create a support incident (contact SAP Product Support) - SAP ONE Support Launchpad. CIC provides a central point of contact forqueriesnot related to the functionality of your SAP solution. your incident to the correct component, see. ^hD4[kw'[%&)G64 J=kUZL@D0*l!PzVik{Y