They just care about a body in a seat). It also is safer to avoid motorists lining up at booths along the roadway, and cheaper for HCTRA to manage money electronically. I wish I could give this place 0 stars, not worth it at all to work here. Read our, The most useful review selected by Indeed, Start off was very great you didnt receive that many calls and they was very good, Since Covid-19 the calls have overload and you have more frustrated customer due to lack off agents and the website is not easy to negative for most customer. Houston, Texas 77021 Harris County Precinct 5 County officials, who approved the plan, acknowledged the conversion includes time for HCTRA to adjust. The road was closed in preparation of reopening as an all-electronic toll road. - Fourth of July travelers in Houston should get ready for high gas prices, traffic, - Lawmakers urge Gov. UPS AND DOWNS: Houston traffic went down last year, but the region ranked worse for congestion. She has a Dallas tag, Mills said, issued by the North Texas Tollway Authority. Pct 5 Communication Card, The Office of The headquarters of the company is located at: 7701 Wilshire Place Dr Houston, Tx 77040. Please contact us at www.hctra.org/HelpAndSupport. GREAT for renters!! I have had no issues using this app or the website. This category only includes cookies that ensures basic functionalities and security features of the website. We want to look at what it does to speeds.. I went to their website on my phone and laptop error message " your page has expired try again later." Matt Lanza on what to know. Single occupancy vehicles (SOV) are allowed to use the lanes 24 hours a day for a toll, which will be charged electronically via an EZ TAG. When I started there everything seemed good but I started to notice different things like management would attack people who were actually doing their job. The only thing, is that it can be a bit stressful due to CONSTANT changes in the guidelines. Easy, fun, exciting, high paced, bit stressful. I'm visiting Austin and getting a rental car. Harris County Commissioners Court earlier this month approved new policies for the Harris County Toll Road Authority that start the process of removing the last six toll booths along the Sam Houston Tollway and moving the agency to all-electronic or pay-by-mail collections. Does it offer online bill payment facility? Credit Cards, Debit Cards and internet banking payment are accepted. I have the ability to advance in my career. The main lanes elsewhere are the Sam Houston Tollway, a toll road owned and operated by the Harris County Toll Road Authority. The micromanaging is enough to send you over the edge. They reprimand you for literally EVERYTHING, I feel like less than a person in this role. Be on time, don't hold or take to heart things personally it will be your down fall. Drivers likely will be able to pay for tolls at EZ Tag store locations, Trevino said, and perhaps at other locations such as convenience stores or supermarkets. We want to consider and assess the implications of all-electronic tolling, he said, noting officials will take it slow in moving cars through payment areas faster. The fingerprint log in on my Android phone works perfectly! They do train you very well and get a lot of experience in call center and customer service but not worth it if you're looking for a career. How would you describe the pace of work at Harris County Toll Road Authority? Safety starts with understanding how developers collect and share your data. This is a landmark contract that will allow us to bring value to a new client in the nations fourth largest city. Dug Begley is the transportation writer for the Houston Chronicle. Supervisors are very rude, unprofessional, and messy. For quicker assistance, please have one of the available items below ready when contacting HCTRA. How is the call center environment, are the cubicles small or do you have a nice size work station? I enjoyed working with customer and assisting them with their account and the best options available for a settlement regarding violations. I am able to gain experience by working in different departments and performing different job assignments, Some key people retired and others left.
The phone number is 281-875-3279. My best advice is RUNNN. Launch your Web browser and navigate to Harris County Toll Road Authority's Login page (see below). Collect information for advertising management. These are the four lanes in the middle of IH 10 (two in each direction) that replace the single, reversible HOV lane. Dispatch (281) 463-6666, Click for information regarding Toll Tags. For EZ TAG account holders, download the app and log into your account using the same username and password established on your HCTRA.org log in. This website uses cookies to improve your experience while you navigate through the website. In Person: Pay at any of the nationwide customer service centers. You will need to enter your email id, phone number and some personal data to verify your information. What should I do if I test positive for COVID? If you are in need of a copy of an accident report click here. That meant money could not come later for a prior toll, and anyone who did not pay was in violation. This place makes you feel like you are back in high school, with drama and mess. Track the pages visited and the interaction in them. For employment opportunities and general information Yes, it offers online bill payment facility. Every since I downloaded the app to try and manage my credit cards and make payments. Thank you for bringing this to our attention. There does need to be a reasonable time period to implement it, Precinct 4 Commissioner Jack Cagle said. Abbott to call special session to suspend Texas gas tax, - Metro to restart weekend hours for high-occupancy toll lanes this summer, - Interstate 10 managed lanes heading west, along with a lot of Houstons rapid growth, - Texas plans to place charging stations for electric cars every 50 miles on most interstates. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Made some great friends. By clicking Accept, you consent to the use of ALL the cookies. Opened in 2004, the Westpark Tollway spans approximately 19 miles through Harris and Fort Bend Counties. Are there minimum age requirements for specific roles at Harris County Toll Road Authority? I started as a Customer Service Representative. If you have personal problems in you life they will act like the are going to help you but if you have no proof showing conversation or meeting information they will stab you in the back. Your hard work, coming in early, the fact that you want to succeed and make a career out of it does NOT matter to them. As HCTRA makes the transition and plans the removal of the existing booths, officials are weighing whether booth operators will ever return, toll agency Executive Director Roberto Trevino said. What to know as Bakers Dodger days cant thaw Astros icy All-Star reception, Chris Shepherd departing Underbelly Hospitality restaurants, HPD called to Finner's home during argument over COVID test, Houston doctors warn Texas heat affects blood pressure medicine, Diamondbacks to part ways with ex-Astros star Dallas Keuchel, Houston traffic went down last year, but the region ranked worse for congestion, Federal officials halt development on TxDOTs $7 billion rebuild of I-45, Fourth of July travelers in Houston should get ready for high gas prices, traffic, Lawmakers urge Gov. Customers can be temperamental but a good manager stands behind their employees. This includes enforcing all traffic laws,investigating accidents, and being available for motorist assistance when needed. Its sad that they ruined a good place to work. A contractor walks along part of a toll plaza on the Hardy Toll Road on July 15, 2016 in Houston as crews demolish the structure. When will the Texas heat wave end? Safety is FSNAs number one priority and a robust training program for all contract staff is an integral part of its safety initiatives; each crew member will be experienced, trained and qualified to perform services safely. FSNA is actively recruiting for talent in the Harris County area for this complex contract. Anyone interested in a career with a globally recognized organization with competitive pay and great benefits can contact FSNA atcareers@ferrovialservices.com. Its a job, but I must say it is not worth it. I am ready to leave from this place, my time is up. Constable Ted Heap The toll booths have been vacant for more than 15 months, after HCTRA pulled workers at the start of the pandemic. A change may be coming for the West Sam Houston Tollway, one that will leave drivers unable to toss their loose change to pay the user fee. There is a diversity there so no one will feel like an outsider or anything. The workplace is a very toxic environment especially the call center. However you may visit Cookie Settings to provide a controlled consent. We also use third-party cookies that help us analyze and understand how you use this website. Media RequestIncident on RoadLandscapeRoadway ComplaintRoadway DamageWebsite IssueOther, Almeda-Genoa Constructors Most tolling agencies stopped accepting cash on the roadway years ago in an effort to speed up traffic drivers can travel at highway speeds under transponders that capture tolling data from a tag instead of stopping and paying cash.
It went from a family atmosphere to being a hostile work environment. The Sam Houston Parkway, orBeltway 8, along with the Sam Houston Tollway, is a beltway around the city of Houston, lying entirely within Harris County. https://www.hctra.org/eztagstore/login.do?CSRT=15058340592605066948, https://www.hctra.org/about_contact/?CSRT=15058340592605066948, https://www.hctra.org/eztagstore/home/resetpassword.do. HCTRAs Toll Road System operates 24 hours a day, 365 days per year (including holidays). Accessibility, Disability and Accommodation, 3.1 out of 5 stars for Compensation/Benefits, 3.1 out of 5 stars for Job Security/Advancement, For the best experience, please upgrade to a modern, fully supported web browser. The Sam Houston Parkway/Beltway 8 runs mostly along the frontage roads, only using the main lanes where they are free (mostly on the north side of Houston). 
I dont recommend this company because their trainers train poorly.contacmtemporary agency telling me that my assignment was over. Trevino said the agency wants to complete a traffic study. Many cash-paying drivers bristle at the agencys billing practices or lack a credit card. 281-875-EASY (3279). You also have the option to opt-out of these cookies. 346.231.0425, BLUERIDGE TRANSPORTATION GROUP, LLC For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. Assets that fall under FSNAs direct responsibility include approximately 60 centerlane miles of Harris Countys tollway network (including Sam Houston, Westpark and Fort Bend tollways), 48,636 square feet of toll plaza and equipment facilities and surroundings, and the iconic and critical Sidney Sherman Bridge, Washburn Tunnel and Lynchburg Ferry Terminal. Abbott to call special session to suspend Texas gas tax, Metro to restart weekend hours for high-occupancy toll lanes this summer, Interstate 10 managed lanes heading west, along with a lot of Houstons rapid growth, Texas plans to place charging stations for electric cars every 50 miles on most interstates, Houston police officer attacked by dog near Galena Park, Uvalde gunman's mother has fiery exchange with victims family, Jury selection underway for trial of slain Houston sergeant. 6538 South Frwy. The Toll Road Division is tasked with facilitating the flow of traffic on the toll roads, as well as provide security for the patrons who utilize them. Ferrovial Services North America (FSNA) is eager to deliver comprehensive roadway and facilities maintenance services for the Harris County Toll Road Authority (HCTRA) beginning Dec. 1. This exciting new contract allows FSNA to further expand its renowned infrastructure maintenance services with a new client in the bustling Houston, Texas area. No it's not. So many times I have rushed to add money right before passing with no issues. Customer Service Hours The job is easy. Turnover rate is EXTREMELY high for a reason, trust me. Mon Friday 8:30 AM 4:30 PM You may be hard working and punctual but they'll let you go without giving it a second thought. The pay isnt good so its hard but there is job security so that has people staying employed longer than they probably originally thought. Stability is at an all time high .
Very convenient. Dropping cash from the road, meanwhile, does not mean drivers will need a credit card on file with HCTRA. I made asked questions about what had happened and then 3 hrs later my job came to an end. The job is just a job not a career and enough pay to keep you afloat. BLUERIDGE TRANSPORTATION GROUP, LLC In order to maintain an optimum level of service on the facility at all times, toll rates for the managed lanes are based on time of day, vehicle occupancy and axle count. I travel a lot and it was easier to use eztag for a lot of places rather than waiting in line to pay each time passing.
Despite the constant computer problems and policy changes, metrics stay the same. What is Harris County Toll Road Authority sick leave policy? As long as you do your job and show up on time, the company will take care of you. I-45 NORTH GOING SOUTH: Federal officials halt development on TxDOTs $7 billion rebuild of I-45. By mail: You can mail your check to 7701 Wilshire Place Dr Houston, Tx 77040. Amazing place to work , free benefits, very professional environment! Disrespectful management that everyone knows about. Before the world knew Brittney Griner as the WNBA star at the center of an international scandal, Houston knew her as a local basketball phenom. What is covered by the life insurance at Harris County Toll Road Authority? We are beyond excited to be able to demonstrate our commitment to delivering safe, high quality service to the satisfaction of the client and traveling public.-Daniel Filer, FSNA Executive Vice President of Infrastructure. How often do raises occur at Harris County Toll Road Authority? Ill never give them my credit card number again, said Patrick Mills, 56, of Katy, who said he spent months disputing a toll, and months more fighting fees when his credit card expired and HCTRA began counting violations against his account. How many sick days do you get per year? Mobile:832.725.5443 Customers are rude and when they complain about you, you will be in the wrong NO MATTER WHAT. We disclaim any responsibility resulting from inappropriate uses or interpretations of the data on the site. Easy to add and remove vehicles as well. Our community is ready to answer. You may visit their website or send an email request by clicking HCTRA Email Support. Job is very stressful customers are the worst customer Ive ever encountered you get reprimanded for EVERY little thing they will find any reason to make you feel less than and forget about raises no matter how much dedication you show this job does not appreciate anything you do even during the pandemic they make you feel like your lucky to work for them when they should be lucky to still have employees if you just really need a place to work then I would consider to continue to look for work elsewhere do not waste your time here it is not worth it at they have a high turn over rate for a reason trust me, 30 min lunches, strict attendance policy, terrible management, rude supervisors, micromanagement to the fullest. Not all that worth it. Precinct 5 is also responsible for patrolling the segment of the Sam Houston Tollway (called West Sam Houston Tollway) which starts at US 290 and runs south to US 59. Necessary cookies are absolutely essential for the website to function properly. Please be prepared to be micromanaged, treated as children, be at work about to die(they dont care about your health. Feds want to build a massive wind farm off the Galveston coast, Katy family is shocked with quadruplets, now needs bigger van. The Westpark Tollway offers an alternative east-west corridor for West Houston residents with access to US 59 and the Galleria, the Sam Houston Tollway (Beltway 8) and SH 6. I try back later it's the same it's been offline since I downloaded it. The Katy Managed Lanes extend 12 miles from SH 6 to IH 610. They are disorganized, everyone isn't on the same accord and no raises. This contract will employ over 100 employees, ensuring constant coverage for HCTRA and tollway motorists. TheWestpark Tollway was the nation's first all-electronic roadway providing a barrier-free drive between Houston's Galleria district and Katy, TX. Persistent billing issues have left many drivers jaded and skeptical of HCTRA doing away with the toll booths. I assist with escalation calls, assist staff with researching, assist management staff with day to day task. Before sending the payment you should call the customer service number 281-875-3279 for reconfirmation. The trainers never mentioned that we would not be in the classrooms while on breaks, so I thought nothing of it until I was approached by a trainer and she latterly escorting me out. Good place to work. It offers online bill payment facility to all its users and provides several different methods to pay bills. If you do not have an account, create an account. Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). Make sure you have an account already with them.
Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your Harris County Toll Road Authority account.
You can contact them by calling on following numbers: Disclaimer : The data on billpaymentonline.org may not be accurate, complete, or otherwise reliable. These cookies do not store any personal information. In an effort to help the deaf or hard of hearing better communicate with an officer unfamiliar with sign language, Constable Ted Heap has made available a communication card in PDF format that can help during times of need. Hamster on a wheel going nowhere. Data privacy and security practices may vary based on your use, region, and age. By phone: Use the automated system to make a payment. METRO vehicles are granted free usage 24-hours a day, and HOVs are granted free usage in both directions of travel during peak times: Monday through Friday, 5 a.m. - 11 a.m. and 2 p.m. - 8 p.m. Ask a question about working or interviewing at Harris County Toll Road Authority. Losing the last few toll booths is unlikely to have a major effect on most drivers. You can login into your account visit this link. Plus about it for me is it is good for Texas, Oklahoma and Kansas. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. Ferrovial Services North America (FSNA) is eager to deliver comprehensive roadway and facilities maintenance services for the Harris County Toll Road Authority (HCTRA) beginning Dec. 1. This exciting new contract allows FSNA to further expand its renowned infrastructure maintenance services, Daniel Filer, FSNA Executive Vice President of Infrastructure, FSNA is actively recruiting for talent in the Harris County area for this complex contract. Anyone interested in a career with a globally recognized organization with competitive pay and great benefits can contact FSNA at. We want to meet customers where they are, he said, noting that a public service campaign of the changes will be likely. You can also cancel account and contact customer support online.