carbonite support email address

Companies with which OpenText partners to market, resell and distribute its products and services, which may include the payment gateways we work with, also may supply us with personal information in order to help us fulfil orders and provide services. Your employer, as a customer or partner of OpenText, may provide your contact information as required to provide OpenText products or services. We encourage you to carefully read the privacy notice of any website you visit. A current listing of our subsidiaries is available in our Annual Report. GDPR and UK Data Protection Act: Under GDPR and UK data protection law, you have rights we need to make you aware of. To exercise your privacy rights, please fill out the Data Subject Request form. Help your clients protect their businesses while you grow yours. OpenText may update this policy from time to time.

Customer data: If your personal data has been submitted to us by or on behalf of a customer to our products and services who is the controller of that personal information and we are the processor on their behalf, you will need to contact them directly if you wish to exercise any rights you may have under applicable data protection laws. As a result, like many websites, we do not respond to a DNT signal from a visitor's browser. For further details, including information on industry standard certifications of our products, please refer here. 2016 Carbonite, Inc. All rights reserved.

If all or any part of our business is re-organized or sold to or there is a joint venture with another organization, we may need to provide your information to that organization. The legal basis for collecting and using the personal information described above will depend on the personal information concerned, applicable privacy laws and specific context in which we collect it, such as: We collect personal information through various means, for example, via our Website(s), order forms and through provision of products or services, from third-party service providers, customer support activities and at meetings, exhibitions and events (both physical or digital).

We may be required to share personal information with a third party or body where such disclosure is required to satisfy applicable law or other legal or regulatory requirement, or to protect the rights or property of OpenText or others.

You should review this page periodically for updates. For details on how to contact us with a request in relation to your privacy rights, see the Contact Information section of this policy or call our toll free number 1-866-397-0207. The rights available to you depend on our reason for processing your information: If we are processing your information for criminal law enforcement purposes, your rights are slightly different. If this was a mistake or the email you entered was incorrect, you can cancel the email change request before the validation is complete. Do Not Track (DNT): Your browser setting may allow you to automatically transmit a "Do Not Track" (DNT) signal to websites and online services that you visit. How likely are you to self-serve in the future? Copyright 2022 Open Text Corporation.

We have appointed a Data Protection Officer for assisting with questions regarding this policy and the processing of your personal information.

OpenText supports the right to privacy and understands the importance of protecting personal information and complying with applicable data protection laws. I can walk you through this process! Please note that if you do not accept certain cookies, you may not be able to use all functions and features of our Website(s).

The personal information we process about you and how we collect it can vary depending on (a) the product(s) or service(s) you use; (b) how you use the product(s) or service(s); (c) how you have interacted with OpenText and (d) the personal information that we have obtained from a customer or from a third party with permission to share such information with us.

For instructions on finding your computer name, see this Knowledge Base Article. Your rights may differ according to your place of residence. Any Courier Recovery drive not returned within 21 days of receipt will cause you to incur a charge between $130 and $300 depending on capacity and $10 for unreturned drive cables. You may request from OpenText access to, correction of, updating of and/or deletion of your personal information, or object to our use of your personal information in certain circumstances, in line with applicable data protection law.

For example, OpenText may collect and receive personal information about you from companies that distribute OpenText products by way of co-branded or private-labeled websites. If you make your request to us, we will need the name of that customer who submitted your data to us, and we will refer it on to them.

The Website(s) may also collect information about your visits to the Website without you actively submitting such information through cookie technology.

We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures. We may also be the recipient of personal information when we acquire another organization or a part of their business or enter into a joint venture with them. What is the main reason for your visit today? Also, see Cookie Technology section for details on what and how we collect using cookies and similar tracking technologies. OpenText may share personal information with third parties or allow them to collect personal information from our Website, products or services in certain situations, such as where they are our authorized service providers or business partners and have a contract with us, where you consent to or direct us to disclose the personal data to those parties, if you use our Websites or services to interact with those third parties or we are otherwise permitted or required to do so by law. CCPA: The California Consumer Privacy Act (CCPA) requires businesses to disclose if they sell personal information. If you submit personal information to any of those sites, your information is governed by their privacy statements. Sign up today to join the OpenText Partner Program and take advantage of great opportunities. Data not provided directly by you may be supplied by OpenTexts vendors and/or partners. If we modify this policy, we will post the revised version here.

OpenText may share personal information with its affiliates, business partners (including those who resell or distribute our products and services), service providers (including website, software, infrastructure and application providers), payment gateways, customer service, event/campaign management, cloud hosting providers, credit reference agencies, debt agencies, professional advisors, marketing agencies (including event or promotion partners or sponsors), third-party networks and websites, database providers, backup and disaster recovery specialists, analytics and email providers) and agents working on our behalf. We may add this information to the information we have already collected from you via our Website or other sources. You can sign into your Carbonite Safe account to update your email address. OpenText is committed to protect all personal information and is cognizant of its obligations under applicable data protection laws. This policy applies to our subsidiaries to the extent they have access to your personal information.

Terms of Use Your local applicable law may provide certain rights regarding the collection, use and sharing of your personal information. This activity may be considered a sale under the CCPA. When you click on such links, you will leave the OpenText website and go to another site. If you believe that we may have collected personal information from someone under the age of 13 (or the applicable age of consent) without proper consent, please submit your complaint in writing to the address found in the Contact Information section. Enter your desired email address and click.

When this happens, a third party may collect personal information from you. All Rights Reserved. We ensure that personal information we dispose of is de-identified or destroyed in a secure manner. How often do you visit the Carbonite Support site? This Privacy Policy (policy) applies to Open Text Corporation and its affiliates (hereinafter referred to as OpenText, we, us, our) and provides information on the collection, use and sharing of your personal information.

Personal information collected through such sources may include your name, email address, mailing address, business phone and job title. Where the processing is necessary for the purposes of our legitimate interests, taking into account individual interests. UK and EU representatives for OpenText and its affiliates can be reached at Terms of Service Where third parties are performing processing on our behalf, OpenText will require these organizations to adopt adequate technical and organizational security measures to protect personal information and to ensure the processing of personal information is only performed as instructed by OpenText and for no other purposes. The transfer to other countries by OpenText and its affiliates shall be in accordance with applicable data protection legislation, which may include an adequacy decision or appropriate safeguards.

If we make a change that significantly affects your rights or, to the extent we are permitted to do so, significantly changes how or why we use personal information, we will notify you by way of a prominent notice or pop-up on our Website. Agent. Personal Information Collected from Third Parties: OpenText obtains personal data from third parties. To find out more about DNT, please visit This includes personal information collected via our websites and portals (Website), our products, services or personal information collected from you directly, such as in person, via telephone or email, or indirectly through third parties in the course of our business. If applicable, this information would include a list of the categories of personal information that were shared and the names and addresses of all third parties with which we shared information in the preceding calendar year. 2020 Carbonite, Inc. All rights reserved. However, you may elect not to accept cookies by changing the designated settings on your web browser or opting out of the OpenText cookies. To the extent permitted by applicable law, OpenText may collect data in an automated manner and make and use automated decisions about customers in order to provide or optimize the products and services, for security or analytics purposes, to display advertisements and offers based on individual preferences and for any other lawful purpose. Please direct any complaints or questions you may have with regard to our privacy practices to OpenTexts Data Protection Officer. Carbonite Safe Basic and Safe Plus Subscribers - Courier Recovery is $99 per computer on a Basic or Plus subscription and includes expedited shipping (next business day).

Contact details of Data Protection Authorities in the European Economic Area can be found here, and in the UK here. Refer to Table 1 for list of legitimate interests.

California residents may request and obtain from us once a year, free of charge, certain information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. For questions or assistance, you can contact our U.S.-based technical support professionals 7 days a week. Some of the specific purposes of use of your personal information include: OpenText may combine the personal information you provide with information that is not collected directly from you. We will let you know when we need personal information from you and the consequences of failing to provide us with that personal information. Consent for use of cookies varies depending on the jurisdiction, click here for more information about OpenTexts Cookie Policy and options on how to manage your cookies preferences. In certain circumstances, if you do not provide us with personal information we need, we may not be able to provide certain products or services or comply with our legal obligations.

Sitemap Why We Use Your Data: OpenText processes personal information to respond to your requests, to provide you OpenText products and services, including information, support and delivery and access to online resources. You must complete at least one row. Note that if you opt out of marketing, you may still receive service-related messages from us (and you may still receive marketing messages for a short period after opting out while we update our records). This can include in response to lawful requests from a competent authority or body and to meet national security or law enforcement requirements. Current selection is the, Personal Information Collected from Third Parties, Defending our legal rights and compliance with the law, Controlling access to our services and users, User authentication and other legal purposes, Responding to your requests for information and providing you with more effective and efficient customer service and technical support, Monitoring communications for quality and training purposes, Providing you with transactional updates and information about products and services (e.g., updates to our products and services, information about your account or information about transactions that you conduct on products and services), In accordance with applicable legal requirements, contacting you by email, postal mail, phone or other means for marketing purposes, Gathering feedback and opinions about our provided services (e.g., surveys), When you download position papers or white papers, Notification to users of changes to our products and services, Communicating with you about our events, surveys, contests, sweepstakes and other promotions, Allowing you to participate in discussion boards or other social media functions on the Website, Processing and fulfilling your requests using products and services, Meeting our contractual commitments to you, Engaging in analysis, research and reports to better understand how you use the products and services, so we can improve them, Understanding and resolving reported problems with services or products, Customizing user experience and showing customized content, Internal research and development to enhance our products, services and user experience, Improving our Website to ensure content is presented in an appropriate manner for you and your computer, as well as improve product and service offerings, Administering our Website for internal operations, including but not limited to troubleshooting, data analysis, testing, research, statistical and survey purposes, Measuring or understanding the effectiveness of our advertising to you, and delivering or allow our service providers to deliver relevant advertising to you, including interest-based advertising (otherwise known as online behavioral advertising), Monitoring, preventing and detecting fraud, such as through verifying your identity, Combatting spam or other malware or security risks, Monitoring, enforcing and improving the security of our services, Complying with any applicable procedures, laws and regulations, Establishing, exercising or defending our legal rights (e.g., to enforce compliance with our Terms of Use, Privacy Policies or to protect our services, users or others), Fulfillment of obligations outlined in any agreements.