Appointment available soonest at 5:50 p.m.Told by Apple Store Washington Square Genius #2 on 10/29/2021that I need to talk to my carrier. Just thought I let you know as a band-aid fix in the short term. yes, i was able to go to the page indicated, but it was not helpful as it. As for the questions posted above, I haven't been able to figure out a pattern. 09-19-2021 Every time it has happened, I have been in an area with good coverage, normally full coverage or near-full coverage. Apple Genius requested I perform a Network Reset. You mentioned restarting the phone was the only way to fix the issue but have you tried turning airplane mode on and off as a short term fix? It must be the carrier. Hello, JOYADK98. When the issue of garbled voices happen is their some sort of pattern to it? T-Mobile tech support on phone again a few days ago- writing a ticket, which he verified was NOT done in December. I never experienced this when I was previously on the AT&T network and I'm concluding it is probably a network issue rather than a device issue, however I haven't ruled out either as a possibility. He tested with me and verified the issue, and then he did something to "reset" the actual phone application on the device. Audio from other sources (Spotify, etcetera) unaffected. Is it my phone or could my provider be having issues? Also, slow Internet service on either end could create audio quality issues if either of you is using a VoIP service like Skype or Magic Jack. does not address the issue that i am having. Has continued through 10/30/2021. If my response answered your question please click the _Correct Answer_ button under my response. I then bought a new phone and am now experiencing the same issue with the new phone. Get up to $500 when you. Why can't I adjust the volume with Sound Assistant on some apps. 06:38 AM I sounded like a robot spitting out random crackling sounds. They had me wipe the phone's cache by rebooting into a special mode. I have a line which includes my husband and both of my parents. After he did this, it started working again. ItStillWorks provides the latest news in the tech world. 
Hi - I had something very similar happen today and got it resolved, so I found this thread and thought I'd add my experience to it. Sylvia_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. A friend has a landline- every call is a struggle, often leading me to reluctantly say Im sorry I cant understand you. and I hang up on my friend. I am tired of the run-around! Will call FCC today. Received phone back from Apple after repair of camera 10/11/2021. Though many consumers nowadays have switched over to cell-phone-only telephone plans, there are still those who remain attached to their landline phones. 05:05 PM It's also possible that a software problem or physical damage is causing the issue. Hanged up and called her back at 6:15 PM CST and she still couldnt hear me but hear a robotic voice. If she is reporting a garbled voice, request that she check her reception if she is on a cell phone. Apple offered Express Replacement Service with a device value of $1,149.00 and a hold placed on my account until device received and inspected by repair center. The other person hears me fine, but certain people, i hear garbled words, like under water, silence when they speak, and finally a discernible word. This has been going on for months. T-Mobile retail store operated by Exclusive Wireless 10/30/2021 manager Brandon able to reproduce symptoms, replaced SIM Card. Unable to open an AppleCare claim because no device issues were discoverable to send the device in to the repair center in Elk Grove, California. After calling him the 2nd time and him hanging up again, I tried calling my own work cell phone, which is on AT&T. I have sent you a direct message, please review and respond to this message. Please try again in a few minutes. It rang and I answered it, and as I spoke, I understood what he was talking about. by If you sign in, it will keep track of any steps taken on your account. I had a similar problem on my OnePlus 5 and it seem to happen on the receiving a call side through the ear speaker. Well that is no good at all! Symptoms began around this date after making andreceiving some phone calls after receiving the phone back from the Apple repair center. It makes no difference where I am, how many bars I have, call to a cell phone or landline, etc. @dragon1562 has some great questions here! I went into T-Mobile store. He never called. 09-20-2021 How are things going? I currently use the iPhone 13 Pro Max, one of Apples most recent iPhone releases, and I have also been a longtime customer of T-Mobile. It happens more often (I think) when the other person is on a Verizon line. The problem is NOT fixed. This may also be the case of the other person's phone if your phone is fine. Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic and unclear. I have documented this with recordings available of my calls. Directed me to schedule anappointment with the Apple Store. This has happened while calling other mobile phones as well as calling a landline. If you sign in, it will keep track of any steps taken on your account. I immediately restarted my phone, and that had NO EFFECT on the issue. We'll send you an e-mail with instructions to reset your password. It does it at home and away. I only have issues when calling or receiving calls from everyone else, but infrequently. I often have very poor voice calls. Is this a common occurrence or is this the first time? From fixing your old devices to catching up on recent tech-trends, we've got you covered. I tested with my voice recorder app, and that was crystal clear. 
Since the modern erais seeing an increase in usage of wireless Bluetooth connection, and drastic changes in technology in general,it makes sense for this issue to increase in prevalence as well. How many bars of signal does your phone show that you have when this happened? This ensures others can benefit from our conversation.
There was no way to understand a word I said. Usually this is when demonstrating the issue at the Apple Store. Edited to correct - this has been going on for 3 weeks - not 2. I have looked all over the setting to see if I set my phone up wrong. 2018 Herald International Research Journals. Apple believes that this is a network related issue through and through. It could be a broken receiver or a cord problem on her end if she is using a landline. People say that the calls breaks up and cuts out and that I sometimes sound very "robotic.". Activation of 4G LTE/5G phone on 5G Get More plan reqd. You can find many of the more common solutions to this issue here: https://www.verizonwireless.com/support/samsung-galaxy-j3-v-troubleshooting/#/main/device/&SMJ320VZK . Was unable to get carrier services to authenticate and/or connect with the device with a replacement SIM.He updatedthe device to the latest software (from iOS 15.0 to iOS 15.2). Not sure how to fix it. No improvement to call quality. Please Contact Us when you have a moment. Furthermore, how does the audio sound when you record a video on your device. Have to reboot my iPhone XR to make it work fine again, my wife has the same phone and on the same T-Mobile plan as me but no issues for her but my phone is having the problem. Its going on nearly three years for me. On a landline, however, the issue can be much more problematic. CarPlay), wireless headphones (ie. If this is the case, place the phone back in the cradle and allow it to charge before using it again. Call to landline garbled, calls to business, garbled. Strangely, my partner whos on the account hasnt experienced any of these issues. Check for problems with the phone company by checking your neighbor's phone service with their permission or calling your phone company to ask if lines are down in your area or if maintenance is currently occurring. I would switch providers, but its such a hassle and the price would go up. The phone will be stationed in one place and I will experience this. $500 charge back if service cancelled w/in 12 mos or eligibility reqs are no longer met. And then he'd hang up. You'll have to call us back." My phone is Oneplus 5T. Do your parents use Wi-Fi calling on their phones by any chance? I have a Note 9. Opened a third case by phone with Apple at direction and supervision of the T-Mobile retail branch 10/29/2021 under the devices Limited Warranty. Ive been having this issue for a month now and it happened again today when my wife called me at 6:10PM CST. Credit Class B.Would appreciate a full resolution. $500 via Verizon e-gift card (sent w/in 8 wks). Finally, check the NID (Network Interface Device) box on the outside of your building. I wondered if something had happened to my microphone. Facetime working without issues (FaceTime audio and video): Yes. It's extremely frustrating because I miss parts of a conversation. ) in. Im running the latest version of LineageOS, and turning the speaker phone on and off seemed to fix the problem for me, at least temporarily, Give it a try. I decided to decline the Express Replacement Service and commuting to go through the Apple Store and attempt to involve T-Mobile Customer Care. If neither of the above problems exist, then the issue most likely resides with the phone company. The problem showed up randomly in terms of time and day. That didn't work. My device is a Moto G4 Play, which hasn't had any problems since I got it. I have been having this same issue for several months. I've noticed the GPS has issues finding my location and updating while doing direction, but I just figured it was the device itself. The man cleaned the speaker , changed settings (basically turned off Bluetooth, WiFi.
This is calls I make or receive. If I am streaming music prior to the call, it will be choppy and have streaming issues when I end the call.
Cordless phones are notorious for creating garbled audio when they begin to run low on battery. We would need to gather some examples of this and open up a support request for this. I have been loyal to Apple from the beginning and T-Mobile for many years. 02:40 PM Lets continue to work towards a resolution. Well that is incredibly weird! Apple Store Washington Square Genius #1 (Bianca)unable to determine what hardware or software issue might be involved on 10/25/2021. I was on vacation last week 400 miles away and still the same problem. This ensures others can benefit from our conversation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Apple representative was able to hear the distortion on the line.
Some times call fades in and out, crackling, and echos. Ever since they moved closer, any time we talk on the phone (whether they call my or I call them--on either of their phones), the first first seconds of every call has this loud garbled, static-like sound, and then it resolves on it's own. I chatted with OnePlus support (I bought my device directly from them since it's a McLaren 6T) and they had no clue. If a post answered your question, please mark it as the answer. The few times it had happened I was driving and my phone was connected to my car via bluetooth. If it is a specific location do you know of anyone else with T-mobile service that can test the area or maybe own another device that you can test calls with? Since OnStar uses cell signals to communicate with the mothership, it is probably impacting your reception. Additionally, if others around you are using Bluetooth connection to their own devicesas well, then that too will increase interference. I do not record videos, so I do not know anything, On Mon, Nov 5, 2018 at 6:12 PM vzw_customer_support <. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is there a known issue and fix? I was in different locations, only separated by a few miles, and with high coverage. It basically forces your phone to reconnect to the network like a restart does but takes less time.
Hi - I had something very similar happen today and got it resolved, so I found this thread and thought I'd add my experience to it. Sylvia_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. A friend has a landline- every call is a struggle, often leading me to reluctantly say Im sorry I cant understand you. and I hang up on my friend. I am tired of the run-around! Will call FCC today. Received phone back from Apple after repair of camera 10/11/2021. Though many consumers nowadays have switched over to cell-phone-only telephone plans, there are still those who remain attached to their landline phones. 05:05 PM It's also possible that a software problem or physical damage is causing the issue. Hanged up and called her back at 6:15 PM CST and she still couldnt hear me but hear a robotic voice. If she is reporting a garbled voice, request that she check her reception if she is on a cell phone. Apple offered Express Replacement Service with a device value of $1,149.00 and a hold placed on my account until device received and inspected by repair center. The other person hears me fine, but certain people, i hear garbled words, like under water, silence when they speak, and finally a discernible word. This has been going on for months. T-Mobile retail store operated by Exclusive Wireless 10/30/2021 manager Brandon able to reproduce symptoms, replaced SIM Card. Unable to open an AppleCare claim because no device issues were discoverable to send the device in to the repair center in Elk Grove, California. After calling him the 2nd time and him hanging up again, I tried calling my own work cell phone, which is on AT&T. I have sent you a direct message, please review and respond to this message. Please try again in a few minutes. It rang and I answered it, and as I spoke, I understood what he was talking about. by If you sign in, it will keep track of any steps taken on your account. I had a similar problem on my OnePlus 5 and it seem to happen on the receiving a call side through the ear speaker. Well that is no good at all! Symptoms began around this date after making andreceiving some phone calls after receiving the phone back from the Apple repair center. It makes no difference where I am, how many bars I have, call to a cell phone or landline, etc. @dragon1562 has some great questions here! I went into T-Mobile store. He never called. 09-20-2021 How are things going? I currently use the iPhone 13 Pro Max, one of Apples most recent iPhone releases, and I have also been a longtime customer of T-Mobile. It happens more often (I think) when the other person is on a Verizon line. The problem is NOT fixed. This may also be the case of the other person's phone if your phone is fine. Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic and unclear. I have documented this with recordings available of my calls. Directed me to schedule anappointment with the Apple Store. This has happened while calling other mobile phones as well as calling a landline. If you sign in, it will keep track of any steps taken on your account. I immediately restarted my phone, and that had NO EFFECT on the issue. We'll send you an e-mail with instructions to reset your password. It does it at home and away. I only have issues when calling or receiving calls from everyone else, but infrequently. I often have very poor voice calls. Is this a common occurrence or is this the first time? From fixing your old devices to catching up on recent tech-trends, we've got you covered. I tested with my voice recorder app, and that was crystal clear. Since the modern erais seeing an increase in usage of wireless Bluetooth connection, and drastic changes in technology in general,it makes sense for this issue to increase in prevalence as well. How many bars of signal does your phone show that you have when this happened? This ensures others can benefit from our conversation. There was no way to understand a word I said. Usually this is when demonstrating the issue at the Apple Store. Edited to correct - this has been going on for 3 weeks - not 2. I have looked all over the setting to see if I set my phone up wrong. 2018 Herald International Research Journals. Apple believes that this is a network related issue through and through. It could be a broken receiver or a cord problem on her end if she is using a landline. People say that the calls breaks up and cuts out and that I sometimes sound very "robotic.". Activation of 4G LTE/5G phone on 5G Get More plan reqd. You can find many of the more common solutions to this issue here: https://www.verizonwireless.com/support/samsung-galaxy-j3-v-troubleshooting/#/main/device/&SMJ320VZK . Was unable to get carrier services to authenticate and/or connect with the device with a replacement SIM.He updatedthe device to the latest software (from iOS 15.0 to iOS 15.2). Not sure how to fix it. No improvement to call quality. Please Contact Us when you have a moment. Furthermore, how does the audio sound when you record a video on your device. Have to reboot my iPhone XR to make it work fine again, my wife has the same phone and on the same T-Mobile plan as me but no issues for her but my phone is having the problem. Its going on nearly three years for me. On a landline, however, the issue can be much more problematic. CarPlay), wireless headphones (ie. If this is the case, place the phone back in the cradle and allow it to charge before using it again. Call to landline garbled, calls to business, garbled. Strangely, my partner whos on the account hasnt experienced any of these issues. Check for problems with the phone company by checking your neighbor's phone service with their permission or calling your phone company to ask if lines are down in your area or if maintenance is currently occurring. I would switch providers, but its such a hassle and the price would go up. The phone will be stationed in one place and I will experience this. $500 charge back if service cancelled w/in 12 mos or eligibility reqs are no longer met. And then he'd hang up. You'll have to call us back." My phone is Oneplus 5T. Do your parents use Wi-Fi calling on their phones by any chance? I have a Note 9. Opened a third case by phone with Apple at direction and supervision of the T-Mobile retail branch 10/29/2021 under the devices Limited Warranty. Ive been having this issue for a month now and it happened again today when my wife called me at 6:10PM CST. Credit Class B.Would appreciate a full resolution. $500 via Verizon e-gift card (sent w/in 8 wks). Finally, check the NID (Network Interface Device) box on the outside of your building. I wondered if something had happened to my microphone. Facetime working without issues (FaceTime audio and video): Yes. It's extremely frustrating because I miss parts of a conversation. ) in. Im running the latest version of LineageOS, and turning the speaker phone on and off seemed to fix the problem for me, at least temporarily, Give it a try. I decided to decline the Express Replacement Service and commuting to go through the Apple Store and attempt to involve T-Mobile Customer Care. If neither of the above problems exist, then the issue most likely resides with the phone company. The problem showed up randomly in terms of time and day. That didn't work. My device is a Moto G4 Play, which hasn't had any problems since I got it. I have been having this same issue for several months. I've noticed the GPS has issues finding my location and updating while doing direction, but I just figured it was the device itself. The man cleaned the speaker , changed settings (basically turned off Bluetooth, WiFi.
This is calls I make or receive. If I am streaming music prior to the call, it will be choppy and have streaming issues when I end the call.
Cordless phones are notorious for creating garbled audio when they begin to run low on battery. We would need to gather some examples of this and open up a support request for this. I have been loyal to Apple from the beginning and T-Mobile for many years. 02:40 PM Lets continue to work towards a resolution. Well that is incredibly weird! Apple Store Washington Square Genius #1 (Bianca)unable to determine what hardware or software issue might be involved on 10/25/2021. I was on vacation last week 400 miles away and still the same problem. This ensures others can benefit from our conversation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Apple representative was able to hear the distortion on the line.
Some times call fades in and out, crackling, and echos. Ever since they moved closer, any time we talk on the phone (whether they call my or I call them--on either of their phones), the first first seconds of every call has this loud garbled, static-like sound, and then it resolves on it's own. I chatted with OnePlus support (I bought my device directly from them since it's a McLaren 6T) and they had no clue. If a post answered your question, please mark it as the answer. The few times it had happened I was driving and my phone was connected to my car via bluetooth. If it is a specific location do you know of anyone else with T-mobile service that can test the area or maybe own another device that you can test calls with? Since OnStar uses cell signals to communicate with the mothership, it is probably impacting your reception. Additionally, if others around you are using Bluetooth connection to their own devicesas well, then that too will increase interference. I do not record videos, so I do not know anything, On Mon, Nov 5, 2018 at 6:12 PM vzw_customer_support <. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is there a known issue and fix? I was in different locations, only separated by a few miles, and with high coverage. It basically forces your phone to reconnect to the network like a restart does but takes less time.