My $200 plus Caballito glasses where less than 1.5 year old and they developed a small crack on the frame just above the nose. Does anyone know of anything else that may work? The 30% discount code should have been already sent to your email address, but if you need it sent again, please let us know! }, "COLOR_|_Black/Tortoise/Gray 580P":"4" { Depending on the model of glasses, we most certainly sell replacement nose pads!
Customer Resolution Team Why would I want to buy new expensive pair of glasses when all that is broken is a lens. "buyable" : "true", "COLOR_|_Black/Tortoise/Green 580P":"4" If you are thinking of Costas, do some homework and come up with your own conclusions. They are constantly peeling off despite sending them in over and over. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. Please note if you do not accept or decline the offer, it will automatically expire after a few business days. I am now looking for an alternative manufacturer. Best Regards, https://www.costadelmar.com/en-us/repair-program Go try some on and see for yourself! Struss Optical. Due to poor customer service and not having replacement parts available for purchase, I will not be buying from this company again. Havent worn yet.
Your recently viewed items and featured recommendations, Select the department you want to search in, Shop The Official Costa Del Mar Store Today, Costa Del Mar Men's Rincon Rectangular Sunglasses, See more from Costa Del Mar in their Store. search yielded news the sale of the company to Luxxotica, class action lawsuits, and the disappearance of any resemblance of customer service. We have received your review and are very sorry to hear this! Virtually every angler I see fishing on TV wears a pair, saltwater included. } Best Regards, "buyable" : "true", , I asked my optometrist, your dealer to help. I understand that they no longer have these in stock but for what I have already paid, an alternative replacement should be deeply discounted. You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. At my cost because I realize that I damage it. It did take a some time but I thought the customer service was good at the time. "Attributes" : {
So, I researched their frame models and bought some Joses that dont have any rubber pieces that can come off. By clicking Submit, I agree to, By logging in, you agree to Scicon Sports, Sign up for emails to hear all the latest from Sciconsports, By creating an account, you agree to Scicon Sports, Soft silicone rubber double click nose pads with a hard base. Costa Del Mar, I see why they have a 1.27 rating must be run by ChinaI just got off the phone with some one and I have a pair that the coating is pealing off and they said I must have have gotten some thing on them. Would highly recommend Costa to anyone. The Conservation Alliance. Placed my order on 10/18/2021. Get FREE 4-6 Day Ground Shipping on all bike accessory orders over $49.00. We have received your BBB review, and are very sorry to hear this! Get FREE 2-Day on orders over $49! These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. Customer Reviews are not used in the calculation of BBB Rating. Costa Del Mar. How did you glue them back on? }, A couple of months ago I was on the highway close to home and spotted a pair of sun glasses laying in the middle of the road. "SIZE_|_One Size":"3" Too bad, I love the glasses other than this issue. Customer Resolution Team I went back to the optical store that I bought them from. Within the past year I believe I have purchased at least 3 pair of Costas. Tried Costa customer service no way to talk to someone. They have discontinued the glasses I have, and can no longer (suspect) replace a lens. Read your reviews online and on the BBB and you can clearly see you have major manufacturing issues. 1 x Set of Replacement Nose Pads for Aeroshade Sunglasses. You're welcome gift receivers. Hello Steve, I never gave it a thought that others were having the same trouble. They admitted I am not their only customer that has had problems. All I am requesting is that you give my son full credit towards another comparable pair of sunglasses and continue to generate revenue from he and his friends for years to come. Customer Resolution Team Even my wife who was notorious for losing or breaking sunglasses, still has her original pair that are going on 7 years. Be the first to see the latest styles, events and madness. No hassles, easy process and quick turnaround. "displaySKUContextData" : "false", We have received your BBB review, and are very sorry to learn of your experience.
}, How is it that polycarbonate green lenses are still offered but glass is not? If somebody knows something different about costa, let me know. We want to make extra-sure you realize that you've added a special order item to your cart. We do have some similar items available right now though. }); , }, Apparently there is a patent and other major sunglass makers cant offer Trivex (at least yet). Ive been wearing Maui Jims now for close to 10 years. This company has a serious issue with standing by their product. wcTopic.subscribe("ShoppingList_Changed", function(serviceResponse) { Costa Del Mar. "ItemThumbnailImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192583_zm?$thumb225$" I changed from Oakley and Smith and could never go back. The process was all online and pretty simple. I guess it's easier just to look away. Ive never lost one. Access all of the Moosejaw Reward Dollars you earn on every purchase. Sincerely, Sorry gift givers. Customer Resolution Team wcTopic.subscribe("ShoppingListItem_Added", function() { "ItemImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192716_zm?$product1000$", Tried email no response.
Buyer beware I guess. The oldest is about 15 years old and the newest is 4-5 years old. wcTopic.subscribe("DefiningAttributes_Resolved", function(catEntryId, productId) { What color lens would you guys recommend/,
In stores, provide the email address attached to your account to learn your balance and apply to your purchase. When you spend big bucks on a product and simply falls apart I don't know what else to do. I tried to buy new nose pieces but they dont offer them as an option. So spoiled by the clarity of glass it was hard to make the leap to poly. I know its a big chunk to dole out at about $250 a pair, but I always tell people I take way better care of them than i did the cheapo gas station shades I used to buy. Become a Scicon Sports Insider, receive exclusive offers and be the first to know about our latest products. , For the best experience on our site, be sure to turn on Javascript in your browser. wcTopic.subscribe("Quantity_Changed", function(catEntryQuantityObject) { }); Use a social account for faster login or easy registration. The warranty period is for two years and these glasses are not even 1.5 years old. "buyable" : "true", I am writing this email as a response to a denial to replace my son's Costa Del Mar sunglasses that were purchased on July 27, 2020. "ItemImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192660_zm?$product1000$", If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference. I would suggest visiting our replacement parts website (with the link we previously provided) and searching for your model of glasses to view the nose pads we currently have for sale! International Association of Better Business Bureaus. Is little Jims in Annandale going to reopen. I did have a problem with a nose piece years ago, but those glasses had been used hard and abused. { Might have to check with the place in Red Wing. The lenses were in very good shape despite their tumble down the highway. You probably would've looked amazing with it too. Headed to Ottertail for a weekcouple questions. Summer Clearance is good only on in stock items.
}, Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. The cost is what has always deterred me from buying a pair. We apologize for any inconveniences! I hope that you are the exception rather than the new norm. Enjoy special offers available only to our account holders. Looking for some help. Casta does not stand by there product do not buy from them and I have bought 5 pairs from themCharles, Hello Charles, A sunglass company whose product doesnt work well with sunscreen. Have a great week! Sincerely, }. Tried chatting with a different agent who stated that a cleaning cloth was not supposed to be included with my order in the first place, disconnected before I could send a snapshot from the website showing the included items. They called their rep and your company and were told you do not sell replacement nose pieces and my only option was to buy new frames. Viewing 30 posts - 1 through 30 (of 36 total), 2022/2023 NHL/Wild Offseason-Season-Postseason Thread. Read more about ourShippingandReturnpolicyhere. Totally agree, awesome lenses, but pisses me off to no end that such a simple issue cant get fixed. Hey there, thanks for your question. Please feel free to visit our Warranty and Replacement parts website at the link below. Have a great weekend! I've had these a little over a year and have had to replace the nose pieces twice already. Customer Resolution Team https://www.moosejaw.com/product/costa-del-mar-slack-tide-polarized-sunglasses_10429467, [ , }, {id: '', name: '', image: '', type: '', components: {}, skus: []}, [], "shoppingListJSPDP", "0", "0"); Check out the link at the bottom of their warranty/repair page, they have a seperate portal/storefront for replacement parts: }, The denial letter states that Costa no longer makes these particular glasses and they determined (without examination) that the failure is not a result of a manufacturing defect. Turned out they were a pair of Costas. Maybe I need a bigger sample size but there is a noticeable quality upgrade from my previous $25 annual cheapies. Free Shipping I don't like bad mouthing this company in public as I always took pride in supporting companies from my hometown of Daytona Beach. Keep up the incredible customer service! Earn 10% back on every purchase & spend them on anything. { This incredible customer service is why I didn't think twice about immediately ordering another pair of Costas. Our warranty does cover all of our eyewear, but is for manufacturer defects only.
I was skeptical without a receipt or documentation and as easy as it was, surely there was a catch. Your brand will not be relevant in 5 years because you do not stand behind your products.
We will also send you a monthly email that details your balance and other account activity. They tried with their rep and direct contact to the company. "Color_|_BLACK":"1" I love them and wear a pair nearly all the time when outside or driving. You are nothing like the company Costa once was. I bought these about a year ago. Spend $12 in Moosejaw products OR at least $35 We are not sure who advised that we do not sell nose pads, but they were incorrect. I paid $277.13 for the sunglasses and the frame just fractured. eval("shoppingListJSPDP.setItemId(catEntryId, productId);"); I am a professional engineer with a materials background and also the director of a large manufacturing company that utilizes polymers (plastics) in injection molding. I've owned my Costa glasses for about 8 years and finally had an arm break. BBB Business Profiles generally cover a three-year reporting period. 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"ItemImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192718_zm?$product1000$", When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. , The nose piece on both have broken down in only 2 years. I have been 100% happy with their product and customer service. No one in their claims department is interested in resolving this issue. { Forums "Color_|_BLUE":"1" However, our team will still repair your eyewear for $127, as stated in the warranty portal. Part of the reasoning behind my original purchase, was because; I was led to believe that I could expect "that" level of customer service. Top notch glasses with top notch customer service! , BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They offered to let me purchase a new pair of expensive non-prescription glasses at a 30% discount. },
This appeared to be from wear and tear, not their ride down the highway.
Your company, Costa Del Mar, has the opportunity to do the right thing heretake care of a young customer who would continue to buy sunglasses from you for the next 50 years.
For the best experience on our site, be sure to turn on Javascript in your browser. Otherwise, as the saying goes, 1 person tells 10 people of a bad experience and they tell 10 people, etc. Customer Resolution Team Customer Resolution Team Community At first they would leave black marks around my nose when wearing and finally they just completely fell off. Costa Del Mar, Completely confusing on why they don't approve you're warranty claim but they approved mine but gave me a 2 day offer which was expired by the time I opened the email then by the time I reclaim my glasses are out of warranty at that time and costa won't do anything for me being I made a mistake by not seeing my email quick enough but they know 100% when I tried to get this going then had to wait on a response from them, Hello Daniel, You are more than welcome to send in your frames without the lenses so we can repair them, and then have a local store like ************ or ************ place the lenses back into the frame for you. I really liked the sunglasses but will now be pursuing a refund via my credit card return protection program. By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. Costa Del Mar. The "Est. "ESTIMATED_SHIP_DAYS_|_7":"2" JavaScript seems to be disabled in your browser. We have received your BBB review and are very sorry to learn about your eyewear. Complete bikes will ship 4-6 Day for $4.95, loc_en_US, sid_10429467, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)], loc_en_US, sid_10429467, prod, sort_[SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]. That if I could not repair my broken glasses cheaply, that they would help me replace them cheaply. My claim number is 10039534 and if you research that claim you will see the photos attached. "ItemThumbnailImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192946_zm?$thumb225$" I would like like a direct contact so they look into this matter. Sincerely, Ive had a pair of Fantails for a few years now and the nose pad has finally worn out out and fallen off. Sincerely, , "ItemImage467" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192718_zm?$product1000$", , If you leave the rewards program, any unused MJ$ will be voided upon completion of your request. This is a transactional email that you will receive even if you are not subscribed to our marketing emails. "displaySKUContextData" : "false", The intent of the program is to provide our loyal customers with a way to buy great gear for less. They basically said pound sand. "ESTIMATED_SHIP_DAYS_|_7":"2" "SIZE_|_One Size":"3" Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. That's like getting 10% back in Rewards! "storeId": 10208, , You do not provide an opportunity to do that. "COLOR_|_Ocearch Tiger Shark/Blue 580G":"4" I love these slack tide sunglasses and the half tortoise design. Got a pair of Maui Jims covered by my vision insurance (prescription) a few years ago and Ill never buy anything else in terms of quality prescription eyewear. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Costa Del Mar. Im a little leery of using superglue, having that not work, and then having to deal with all the residue on the nose piece.
On 11/19/2021 I replied to the incident email thread to inquire about my replacement status and never heard back. Have a great rest of your week! Costa Del Mar, The website clearly shows a protective case and cleaning cloth are included with purchase. The replacement nose piece for the Aeroshade sunglasses is easy to install and to remove on the Aeroshade lens. "displaySKUContextData" : "false", "langId": -1 Especially when seeing their products marked down by 30% at retail outlets is fairly common.. its not like i wear them every day all day long. Im wearing my Jose Costas with the Amber lens right now. I will add they spend a little better then a week with me in salt water, but that shouldnt of made a difference. "Attributes" : { But will stick with my Oakley. I do not understand how they cannot solve this problem with a better adhesive, its infuriating to pay $200+ for a pair and have issues a couple years down the road. So if we are running a 50% back special offer, and you buy a regular-priced item for $100.00, you will receive MJ$10.00 in base points, and a bonus of MJ$40. eval("shoppingListJSPDP.setCatEntryAttributes(catEntryAttributes);");
Your session is about to timeout due to inactivity. We do apologize for any inconveniences caused by your warranty experience. They sent me a new pair for nothing. Came in the mail about a week later. So sorry, but only 4 items are allowed for comparison, so we're comparing the first 4.
I really wanted to buy some Costas. Sadly a couple a days ago while out shopping I misplaced my favorite Costa Saltbreak glasses so this might be an opportunity to show my appreciation with another purchase. We have received your BBB review, and are sorry to learn about your eyewear. I have had the same issues with the rubber nose piece coming loose (multiple times). Im not into Bashing companies that dont deserve it. "catentry_id" : "4678468", Sorry, this product is only available in select stores, Sorry, this product is not available for store pickup, Sorry, this product is not available for ship to store. This issue seems to be a problem as I have read other customers complain about cracked plastic frames. Get FREE 4-6 Day Ground Shipping on all orders over $49.00. "SIZE_|_One Size":"3" 2 days later they responded by saying " Upon evaluation of your claim, we have determined that your Service Request is out of warranty." "Attributes" : { they offered to repair the glasses for $127.00. Ive tried to order a replacement part on costadelmar.com but they dont have anything available.
Only had mine a year before both nose pads disintegrated. Once signed in, you will see your available MJ$ and maximum that can be redeemed in the payment section of the checkout process. , "COLOR_|_Black/Blue 580G":"4" Customer Resolution Team "SIZE_|_One Size":"3" The amber lens is recommended for low light conditions. Press question mark to learn the rest of the keyboard shortcuts. Looks like not all the items in your cart are at this location.
I have been a customer for over 30 years. Their solution was to buy a new pair with their 30% off code. I vowed then to continue to purchase and recommend their products. "ESTIMATED_SHIP_DAYS_|_7":"2" "catentry_id" : "4678473",
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This is interesting. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion. This appears to be a canned response. eval("shoppingListJSPDP.deleteItemFromCart();"); i have been wearing Coastas for several years and this is my third pair.
2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB Business Profiles may not be reproduced for sales or promotional purposes. I had to send the first pair back because all of the rubber in the frames detached from the frames. });
Great for low light when you still want polarized lenses. Maui Jim may be one of the few thats still private. Whether Im on my boat fishing or out on the town.
"SIZE_|_One Size":"3" This is terrible news. Full-priced items earn 10% back while discounted items earn 2.5%. Ship Date" is the date we expect items to leave our warehouse so add your chosen shipping speed to see when it will show up at your door.