I apologize I said *****..The production of the batting gloves is *******. Bought Franklin Pickleball Court Set and three days later one of the paddles separated at the handle. Over the years Franklin has affiliated with the best in sports including world-class athletes like Sugar Ray Leonard, David Robinson, Dan Marino, and Barry Bonds. They have taken the money out of my account and seem to not know what is going on with my order, since apparently they have them made in *****. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Franklin Sports got its start in 1946 as a regional brand of sporting goods products. RETAILERS NUMBER 1 SUPPLIER OF QUALITY TOYS. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. First, you mention that we said our gloves are made in China. This reply and explanation was sent to you on Thursday, a day before you wrote this review to the BBB. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I will update this review in the next couple weeks to let you know when or if I ever get the gloves that have been paid for. Copyright 2022 Australian Toy Distributors. It seems that your complaint is centered around that you feel we said that the order will take two additional weeks over the promised 4-6 week timeline. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint?
Have a great day! Franklin Sports Customer Service.
It would be the beginning of week five and based on the date of our correspondence (April 20th) and it may still be two more weeks for the order to ship. Brands such as Major League Baseball, NFL, NHL and more! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. As a matter of policy, BBB does not endorse any product, service or business. They eventually respond via email. I contacted customer service, which you can't talk to a person, have to leave a voicemail. Which is not helpful. Secondly, during our correspondence you noted that next Tuesday (April 26th) would be six weeks. However, we simply pointed out to you that Tuesday would be 34 days from your order date of March 22nd; which is not six weeks. All Rights Reserved. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Emailed twice to Franklin including sales receipt and picture of paddle. We will also submit screenshots of our emails for the BBB to review. BBB Business Profiles generally cover a three-year reporting period. BBB is here to help. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Franklin Sports is a leading sporting goods brand known world wide. I will be watching for a 50% refund on the batting gloves. They have the worst customer service. We seem to calculate days way different, and I am not going to argue over it with you. We are now almost to 6 weeks and they are telling me it may be another couple weeks. To make up for the frustrations we will refund a portion of your order and send a confirmation email as such. Hi *****, Thank you for this opportunity to offer additional assistance in this matter. I placed an order 3/22/22 for a custom pair of batting gloves. Well guide you through the process. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We did not say this, and our gloves are not made in China, but they are produced in a facility overseas. Your gloves should ship the week of May 3rd. Also left message on their company website informing them of the problem. I also will not argue back and forth with you as it seems that is what you are wanting to do. Please allow me to reiterate the explanations from our correspondence last Thursday. I highly advise to never buy from this company!! Status of order went from processing, to hold, to in production. Irving H. Franklin, who co-founded Franklin Sports in 1946 with his brother Sydney Franklin, brought the innovative idea of centering a complete line of products on a single athlete Joe Namath. The company was established in Massachusetts in 1946 and incorporated in 1946 in Delaware. They have not given a response. Australian Toy Distributors is proud to bring the Franklin Sports brand to Australia. They explained their products are made in ***** and have no way to know the status of the order. I was told via email by customer service that it would be shipped in 4-6 weeks from the order date. I hope that this offers a satisfactory explanation of the production timeline in addition to our reply from Thursday April 20th. Franklin Sports, Inc. is a company that specializes in sporting goods. 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I will update this review with a comment whether I receive a refund or not. Franklin also has strong partnerships with other major brands that bring energy and strength to our products. International Association of Better Business Bureaus. Our sincere apologies for the frustration. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB reports on known marketplace practices. How BBB Processes Complaints and Reviews, Better Business Bureau Serving Eastern MA, ME, RI & VT. BBB Business Profiles may not be reproduced for sales or promotional purposes. It will update once it ships. BBB Business Profiles are subject to change at any time. This is not the case at all. At no time did we say it will take eight weeks for your order or that it will be two more additional weeks. I contacted them once it went to hold.