We are collaborating daily with local authorities and our business partners and are working in concert with them to provide a work and performance environment that meets the highest standards of health and safety in an always evolving situation. Cirque du Soleil hasfiled for bankruptcy protection just three months after temporarily canceling dozens of its flashy acrobatic shows worldwide because of the coronavirus pandemic. The entertainment company, which tours worldwide, begancancelingits shows in Italy, Russia, Israel, Australia, South Korea and Egypt on March 13. Legal Statement. All ticket holders for ALEGRIA in AUSTIN will be contacted to start their refund process. Privacy Policy - Interest-Based Advertising, Do Not Sell My Personal Information (CA residents only), June 02, 2020 &June 4, 2021, June 28, 2022, Rescheduled for August 20, 21, & 22, 2021, Scan and send a copy of your ticket(s) to, Include your Name, Contact Phone Number and complete Mailing Address in the body of the email, Upon validation, the credit will be processed in full and a check will be issued to you by mail within 6 weeks, Refund checks will only be issued to the account holder on file, Include your Name, Contact Phone Number and complete Mailing Address in the envelope, Upon validation, the credit will be processed in full and a check will be issued to you by mail within 12 weeks, Please be certain to keep a copy of the ticket for your files, We recommend retaining a copy of your original ticket for your records. To determine the admission policy of your venue, please visit their website. ALEGRIA in HOUSTON March 12-April 12, 2020 POSTPONED By clicking the 'sign up' button, you agree that each of MSG Sports and MSG Entertainment and their promotional partners may send you emails at the address provided above from time to time on behalf of themselves and their affiliates and partners that may be of interest to you, including about events, promotions, activities and brands.. OVO in EL PASO March 13-15, 2020 CANCELLED - Reminders with signage about basic hygiene practices across all operations, onsite and back stage. If your event qualifies, detailed instructions on how to obtain your refund will be provided at that time. OVO in FRISCO April 23-26, 2020 CANCELLED Powered and implemented by FactSet. All rights reserved. Terms & Conditions | ICE Limitations. Open the door to an action-packed programme of music, dance, circus, comedy, film, and more. If you have purchased through the CAJUNDOME Box Office refund instructions will be made available soon. Cirque du Soleil will becancelingthe remaining performances ofTwas the Night Beforescheduled through Monday, December 27 due to breakthrough COVID-19 cases in the production.We apologize for the inconvenience and sincerely thank all the families and fans who made us part of their holiday festivities this season. About $5 million of the $300 million in cash will go toward paying Cirque du Soleil's contractors, including freelance artists. Please enter valid email address to continue. Ticket buyers who boughttheir tickets through Ticketmaster will be issued an automatic refund onto the credit card usedto purchase their tickets. | Accessibility Additionally, we will be updating our website and Facebook pages should any changes occur. ALEGRIA in AUSTIN April 22-May 25, 2020 CANCELLED Please contact your point of purchase. In an FAQ on its website, Cirque du Soleil said it is not bankrupt. if your order number does not start with 9, you did not book through the Hall. Cirque du Soleil officials said they "have no clear timeline on when we will be allowed to get back on stage.". OVO in EDINBURG March 19-22, 2020 CANCELLED All OVO Texas ticket buyers will be refunded and will be notified on how and when their refundswill be processed by their respective third-party ticketing company. Why? If attending a Showroom event, you may cancel your show booking for a full refund, for any reason up to 24 hours prior to show time. Please note we can only provide a credit voucher for tickets booked through the Royal Albert Hall. / MoneyWatch. LOUISIANA (March 13, 2020) In light of the COVID-19 pandemic and following the World Health Organization and Center for Disease Control and Preventions recommendation of social distancing, all performances of Cirque du Soleils BAZZAR in NEW ORLEANS and OVO in LAFAYETTE have been cancelled. Tickets Go On Sale This Friday, Feb 18, as Tour Includes Special Guests Gabby Barrett, John Morgan and Dee Jay Silver, Concerts, Family Shows, & Sporting Events, Ragin Country Crawl VIP Meet and Greet Photos. The company stopped short of saying no refunds on its website and has instead advised its customers "to hold on to their tickets.". Please do not enter any debit/credit card details. "However, with zero revenues since the forced closure of all of our shows due to COVID-19, management had to act decisively to protect the company's future. If you or someone in your party is legally required to isolate because of a positive Covid-19 test or as part of the governments test and trace system, or if there is a local lockdown that means you cannot travel to the performance, you agree that you will not attend the performance. Youre now on the list and will receive a confirmation email shortly. "For the past 36 years, Cirque du Soleil has been a highly successful and profitable organization," CEO Daniel Lamarre said in a statement. If you secured tickets for an event at Park Theater, T-Mobile Arena, Grand Garden Arena, Michelob ULTRA Arena, or Mandalay Bay Beach, all sales are final. The vast majority of venues will allow previously purchased tickets to be carried over for the newly rescheduled dates. We are deeply committed to the care and well-being of our guests. Khristopher J. Brooks is a reporter for CBS MoneyWatch covering business, consumer and financial stories that range from economic inequality and housing issues to bankruptcies and the business of sports. Should you be unable to attend, we encourage you to utilize resale options. All ticket buyers for OVO in LAFAYETTE will be refunded and will be notified on how and when their refunds will be processed. For The Cosmopolitan of Las Vegas, call855.435.0005.Telephone booking fee may be applied. All ALEGRIA HOUSTON ticket holders will be contacted shortly. Copyright 2022 CBS Interactive Inc. All rights reserved. Cirque du Soleil also filed a restructuring plan Monday under Canada's Companies' Creditors Arrangement Act and wants to submit a similar filing in a U.S. bankruptcy court in coming days. 2020 CBS Interactive Inc. All Rights Reserved. In the event of changes in our show schedule, customers who purchased tickets will be notified by their original point of purchase. No further action is required. Check back for more information or call 337-265-2100. MGM Resorts International apologizes for any inconvenience this causes ticket holders. In collaboration with local health authorities and business partners, the company will continue to monitor this situation as it evolves and will share information as needed. Cirque du Soleil Entertainment Group is committed to providing a work and performance environment with the highest standard of health and safety. Cirque du Soleil Entertainment Group is committed to providing a work and performance environment with the highest standard of health and safety. 00:00 remaining to complete purchase. Tickets will automatically be valid for the new performance date, no action needed. On top ofproducing world-renowned circus arts shows, the Canadian organization brings its creativeapproach to a large variety of entertainment forms such as multimedia productions, immersiveexperiences, theme parks and special events. If 60 days has passed since a show was postponed and no rescheduled date has been announced, a 30-day window for refunds may commence. Performances of ALEGRIA in HOUSTON have been postponed. If you can, please consider joining the others who are supporting the Royal Albert Hall right now in donating your refund straight back to the Hall to support us through this time. If your event had been rescheduled prior to May 1, your 30-day refund opportunity will commence upon notification. Market data provided by ICE Data Services. News provided by The Associated Press. JASON ALDEAN TO BRINGROCK N ROLL COWBOYTOUR TO CAJUNDOME ON FRIDAY, SEPT. 23RD at CAJUNDOME on July 9-10, 2022 has been canceled. We continue to closely monitor the situation and assess the impacts on our touring calendar and international mobility, as we avoid high-risk areas and face border disruptions and mandatory quarantines in some parts of the world. ", It's unclear if Cirque du Soleil will refund ticket holders for their purchase. Notification to ticket holders will be issued as soon as a new date has been confirmed. Last Updated: December 24, 2021 | 12:30pm ET. CIRQUE DU SOLEIL CANCELS PERFORMANCES IN LOUISIANA DUE TO COVID-19 PANDEMIC. The plan requires approval from a Qubec judge. * If you booked your tickets through Cirque du Soleil or an agency, please contact your point of purchase. Please be advised that select performances have been cancelled. OVO in FORT WORTH April 30-May 3, 2020 CANCELLED. For further questions, please contact Cirque du Soleils Customer Service team: 1--877-9 CIRQUE (1-877-924-7783).-, Jason Aldean Rock N' Roll Cowboy Tour Sept 23, 2022 CAJUNDOME. It currently has 4,900 employees from nearly70 countries. Cirque du Soleil Entertainment Group is a world leader in live entertainment. All tickets for impacted shows will be fully refunded at your point of purchase. Notification to ticket holders will begin on May 1 and include detailed instructions on how to obtain your refund. In collaboration with local healthauthorities and business partners, the company will continue to monitor this situation as itevolves and will share information as needed. Yes! Additional safety measures include the following: In the event of changes to our show schedule, guests will need to reach out to their original point of purchase to determine their policies with regard to show postponement or cancellation. We will refund your tickets, including booking fees and levy, to a credit voucher, if you supply proof before 10am on the day of the event. Ticket buyers who bought their tickets through Ticketmaster will be issued an automatic refund on the credit card used to purchase their tickets. Tickets purchased with a credit card will be automatically refunded Within 30 Days. - Collaborating daily with local authorities and our business partners to work in concert with them to provide a work/performance environment that meets the highest standards of health and safety. We kindly ask all ticket holders tokeep their physical tickets until theyve been contacted. Cirque du Soleil Cancels Performances in Texas Due to COVID-19 Pandemic. 
Introductory Offer: Become a Friend today for 45.00 per year. VStar Entertainment Group and Cirque du Soleil will require all show staff, artists and technicians to be fully vaccinated prior to reopening. What to know about Pfizer's COVID pills, First polio case since 2013 in U.S. reported in New York state, Cirque Du Soleil: A look inside the famed circus' creative process, Gunmaker tied to Uvalde accused of targeting "at-risk" young men, Feds charge 36 in alleged health care fraud schemes totaling $1.2 billion, 48% of hourly workers don't have a cent in emergency savings, How a Subway sandwich cost one traveler $1,840, Californians set for up to $1,050 in "inflation relief" checks. If your event has been postponed, hold on to your ticket as you will be able to attend the rescheduled date with your existing reservation. A group of investors will inject $300 million in cash in the Montreal-based company to keep it afloat during bankruptcy proceedings, Cirque du Soleil said. I consent to the Privacy Policy, Keep me up-to-date with news, events and opportunities to support the Royal Albert Hall. A Cirque du Soleil Entertainment Group company, VStar Entertainment Group Newco, LLC 2021. Tickets not purchased through the venue directly are advised to contact their provider. We look forward to hosting you at the show! If guests are unable to attend on the rescheduled dates, refunds will typically be issued within 30 days of the rescheduled dates being announced. - Monitoring of health for all employees, artists and crew on tour or at any of our offices in the world. To verify if this is the policy of your venue, please reach out to them prior to purchasing your tickets. For additional information or questions please contact [emailprotected]or 877-353-1987. Copyright 2022 MGM Resorts International. Great! TEXAS (March 13, 2020) In light of the COVID-19 pandemic and following the World HealthOrganization and Center for Disease Control and Preventions recommendation of socialdistancing, all performances of Cirque du Soleil ALEGRIA in AUSTIN and OVO in TEXAS have beencancelled. About Cirque du Soleil Entertainment Group Sign up to be the first to know about our upcoming eventswhether it be in the world of sports or entertainment. We regret to inform you that Trolls LIVE! Tickets for ALEGRIA in HOUSTON willremain valid until an exchange procedure has been established. Hulu Theater at Madison Square Garden, New York, NY. Privacy Policy | All fields need to be completed in order for your refund to be processed. Cirque du Soleil temporarilyclosedits Las Vegas and Orlando shows on March 15 and 17, respectively, due to the coronavirus pandemic. Watch Live: House Jan. 6 committee looks at 187 minutes at White House, Biden tests positive for COVID-19 and has "very mild symptoms," White House says, House passes bill to protect access to birth control, Ex-officer gets 2 1/2 years in prison for violating George Floyd's civil rights, "It's too hot": New York City watches power grid as heat advisory gets extended, 9 injured in shuttle bus crash at Los Angeles International Airport, Supreme Court prevents Biden from reinstating ICE arrest policy, What is Paxlovid? I consent to the. If you booked your tickets on or before 14 February 2022, you can exchange your tickets for a credit voucher using the below form. - Sanitizing operations available onsite before, during and after performances. No further action is required. If you need to return more than two tickets please fill out another form. The health and safety of our employees and guests is our number one priority and we remain committed to the comprehensive plan we have put in place. First published on June 29, 2020 / 4:05 PM. Keep me up-to-date with news, events and opportunities to support the Royal Albert Hall. The Canadian company said it plans to fire about 3,500 circus workers and back-office employees as part of a restructuring plan. For more information about Cirque du Soleil Entertainment Group, pleasevisit:CirqueduSoleilEntertainmentGroup.com. a carbonhouse experience. Site Map | For further questions, please contact Cirque du Soleils Customer Service team: 1-877-9 CIRQUE (1-877-924-7783). Guests attending VStar Entertainment Group and Cirque du Soleil productions will be required to adhere to the COVID-19 policies/procedures of their venue. - Employees dedicated to sanitizing have been added to existing crews and the frequency of sanitizing operations have increased. But the company is filing for relief from its debts under Chapter 15 of the U.S. bankruptcy code, a way for non-U.S. companies to seek protection from creditors in an American bankruptcy court. Going beyond its various creations, Cirque du Soleil Entertainment Group aims tomake a positive impact on people, communities and the planet with its most important tools:creativity and art. It's a hard landing for a world-famous troupe that had started in the 1980s as a small group of street performers in Quebec and grew to become the largest theatrical producer in the world, performing in 450 cities across more than 50 countries for almost 200 million spectators. Select venues around the country are issuing mask mandates and/or are requiring proof of a COVID-19 vaccination or proof of a negative COVID-19 test prior to entry. Cirque de Soleils Touring Show Division is currently revisiting tour plans for both ALEGRIA and OVO for the rest of 2020. Soon after canceling shows, Cirque du Soleillaidoff nearly 4,700 employees, or 95% of its workforce, a move Lamarre said was necessary to weather financial hit from COVID-19. Get browser notifications for breaking news, live events, and exclusive reporting. Should you not be able to attend, you may request a refund in full within 30 days of the new show date being announced. All told, the company has canceled 44 U.S. shows including in Boston, Chicago, Denver, Houston, New Orleans and Salt Lake City. - Minute-to-minute monitoring of local public safety measures and adherence to these regulations will be applied immediately on every show. Please share your Royal Albert Hall account number and order number with us these can be found either by visiting your account or in your email confirmation. Another $15 million will pay ongoing benefits to terminated employees who were laid off but the company intends to bring back. June 29, 2020 / 4:05 PM
Introductory Offer: Become a Friend today for 45.00 per year. VStar Entertainment Group and Cirque du Soleil will require all show staff, artists and technicians to be fully vaccinated prior to reopening. What to know about Pfizer's COVID pills, First polio case since 2013 in U.S. reported in New York state, Cirque Du Soleil: A look inside the famed circus' creative process, Gunmaker tied to Uvalde accused of targeting "at-risk" young men, Feds charge 36 in alleged health care fraud schemes totaling $1.2 billion, 48% of hourly workers don't have a cent in emergency savings, How a Subway sandwich cost one traveler $1,840, Californians set for up to $1,050 in "inflation relief" checks. If your event has been postponed, hold on to your ticket as you will be able to attend the rescheduled date with your existing reservation. A group of investors will inject $300 million in cash in the Montreal-based company to keep it afloat during bankruptcy proceedings, Cirque du Soleil said. I consent to the Privacy Policy, Keep me up-to-date with news, events and opportunities to support the Royal Albert Hall. A Cirque du Soleil Entertainment Group company, VStar Entertainment Group Newco, LLC 2021. Tickets not purchased through the venue directly are advised to contact their provider. We look forward to hosting you at the show! If guests are unable to attend on the rescheduled dates, refunds will typically be issued within 30 days of the rescheduled dates being announced. - Monitoring of health for all employees, artists and crew on tour or at any of our offices in the world. To verify if this is the policy of your venue, please reach out to them prior to purchasing your tickets. For additional information or questions please contact [emailprotected]or 877-353-1987. Copyright 2022 MGM Resorts International. Great! TEXAS (March 13, 2020) In light of the COVID-19 pandemic and following the World HealthOrganization and Center for Disease Control and Preventions recommendation of socialdistancing, all performances of Cirque du Soleil ALEGRIA in AUSTIN and OVO in TEXAS have beencancelled. About Cirque du Soleil Entertainment Group Sign up to be the first to know about our upcoming eventswhether it be in the world of sports or entertainment. We regret to inform you that Trolls LIVE! Tickets for ALEGRIA in HOUSTON willremain valid until an exchange procedure has been established. Hulu Theater at Madison Square Garden, New York, NY. Privacy Policy | All fields need to be completed in order for your refund to be processed. Cirque du Soleil temporarilyclosedits Las Vegas and Orlando shows on March 15 and 17, respectively, due to the coronavirus pandemic. Watch Live: House Jan. 6 committee looks at 187 minutes at White House, Biden tests positive for COVID-19 and has "very mild symptoms," White House says, House passes bill to protect access to birth control, Ex-officer gets 2 1/2 years in prison for violating George Floyd's civil rights, "It's too hot": New York City watches power grid as heat advisory gets extended, 9 injured in shuttle bus crash at Los Angeles International Airport, Supreme Court prevents Biden from reinstating ICE arrest policy, What is Paxlovid? I consent to the. If you booked your tickets on or before 14 February 2022, you can exchange your tickets for a credit voucher using the below form. - Sanitizing operations available onsite before, during and after performances. No further action is required. If you need to return more than two tickets please fill out another form. The health and safety of our employees and guests is our number one priority and we remain committed to the comprehensive plan we have put in place. First published on June 29, 2020 / 4:05 PM. Keep me up-to-date with news, events and opportunities to support the Royal Albert Hall. The Canadian company said it plans to fire about 3,500 circus workers and back-office employees as part of a restructuring plan. For more information about Cirque du Soleil Entertainment Group, pleasevisit:CirqueduSoleilEntertainmentGroup.com. a carbonhouse experience. Site Map | For further questions, please contact Cirque du Soleils Customer Service team: 1-877-9 CIRQUE (1-877-924-7783). Guests attending VStar Entertainment Group and Cirque du Soleil productions will be required to adhere to the COVID-19 policies/procedures of their venue. - Employees dedicated to sanitizing have been added to existing crews and the frequency of sanitizing operations have increased. But the company is filing for relief from its debts under Chapter 15 of the U.S. bankruptcy code, a way for non-U.S. companies to seek protection from creditors in an American bankruptcy court. Going beyond its various creations, Cirque du Soleil Entertainment Group aims tomake a positive impact on people, communities and the planet with its most important tools:creativity and art. It's a hard landing for a world-famous troupe that had started in the 1980s as a small group of street performers in Quebec and grew to become the largest theatrical producer in the world, performing in 450 cities across more than 50 countries for almost 200 million spectators. Select venues around the country are issuing mask mandates and/or are requiring proof of a COVID-19 vaccination or proof of a negative COVID-19 test prior to entry. Cirque de Soleils Touring Show Division is currently revisiting tour plans for both ALEGRIA and OVO for the rest of 2020. Soon after canceling shows, Cirque du Soleillaidoff nearly 4,700 employees, or 95% of its workforce, a move Lamarre said was necessary to weather financial hit from COVID-19. Get browser notifications for breaking news, live events, and exclusive reporting. Should you not be able to attend, you may request a refund in full within 30 days of the new show date being announced. All told, the company has canceled 44 U.S. shows including in Boston, Chicago, Denver, Houston, New Orleans and Salt Lake City. - Minute-to-minute monitoring of local public safety measures and adherence to these regulations will be applied immediately on every show. Please share your Royal Albert Hall account number and order number with us these can be found either by visiting your account or in your email confirmation. Another $15 million will pay ongoing benefits to terminated employees who were laid off but the company intends to bring back. June 29, 2020 / 4:05 PM