With that being said, it is important to remember that, just like any marketplace, any verified sellers can merchandise their items on GOAT. Hi, Welcome to AnswerBarn! How To Become a Sneaker Authenticator At GOAT. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They're custom service is $#*!. I'm so frustrated and disappointed. GOAT headquarters and office are in Culver City, California. GOAT has their sellers send products to their warehouses to be examined by an AI. This option excludes military bases and PO Boxes, but the Instant shipping items will arrive in 3 to 4 business days for domestic U.S. shipping. Ive purchased over 40 pair of kicks from them, and Ill always be a customer. The one who helped me was a worker named andres. Question was answered immediately with helpful instructions. i just spent $800 and on the site says 3 days to request a refund when in fact it's 3hr from time of purchase, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members.
GOAT doesnt charge a fee until an item is purchased. They have a lot of positive reviews regarding the work environment making GOAT a decent place to work. Thanks to the strict authentication process in place, the chances of getting scammed on this platform are very minimal. To learn more about GOATs authenticity test and what to expect, keep reading. The use of their AI technology has created a verified purchase option to catch every last fake. Resellers also wont get paid until their products become authenticated. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. 
Customer service was also severely lacking at GOAT. Products used:I have never received the soccer cleats that I ordered, and Goat has never refunded $95.62. Goat has a consumer rating of 1.24 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. Besides, GOAT has a no-tolerance policy for the sale of illegal/fake goods. If I could give it zero I will, this is very bad/worst return policy I have ever experienced in my life so far. Candidates should also demonstrate a willingness for continuous learning.
They also have a Buyer Protection Program that covers you in case your order arrives incorrect or happens to be a fake. Save my name, email, and website in this browser for the next time I comment. GOAT has an average ship time of 7 to 10 business days for domestic U.S. shipping because they have to be verified at GOAT first. (What to Know), Do Prices At Starbucks Vary By Location? Ordered slides first of December and they ran 2 sizes too small. Maybe they have legit pairs to compare to specifically for side by side comparison but idk. I was their loyal customer and they treated me so badly, they have my $300 and do not want to help! I purchased a brand new pair of Jordan 6 travis scott olive and they aren't cheap. To find more information about reviews and trust on Sitejabber.com please visit. What a joke, Tip for consumers:Shoes are not authenticated. After telling them I want a full refund to my card they only offer a store credit. Claim your listing for free to respond to reviews, update your profile and manage your listing. They will send you defective shoes and claim it's wear and tear and not accept a return or refund your money. In my prior return that they approved, They didnt even return my money rather just give in house credit for you to shop to them again. The pair made the purchase on eBay back in 2015. After we established the shoes didn't fit me at all we had set them to be returned but, apparently the return had not been accepted. I received the pair and they fit perfectly BUT after I inspected the shoes I noticed they were "new" as stated in the site. We tried returning some shoes that didn't fit me and there was a smudge of dirt on them that had been there when the box came. So I sold the shoes as used and got some store credit. I want to know if Goat's checks are 100%? The duo ordered a pair of Air Jordans that turned out to be fake. When I reached out to goat support for help with my order they got back to me the very next day and the GOAT employee, Joulieth G, was extremely kind. Required fields are marked *. The item (the soccer cleats) has never been delivered to me. There are no viruses or malware on their sites, nor are their websites trying to steal your sensitive information. Tip for consumers:Dont use it, try some other option/site. GOAT has more positive web ratings than it does negative ratings meaning most of their customers are satisfied. I wish I could give this 0 zero stars, but I give it a 1. Once youve done so, the GOAT website will display the price for you. Then a commission fee is charged. The new pair I ordered were almost double the price and then they never showed up. Now my tickets keep getting autoclosed with no follow up, I can't even cancel the order myself and now I'm out a cool 2,000 dollars.
Buyer Beware, Goat Sold me fake Air Jordan 1's. :). Also I have to pay for both receiving and sending back chipping fees (almost 100$). I have messaged their team about this MANY times in the last 2 days, and not received a proper response. Most reviewers also complain about the processing time of shipping and returns taking too long, but GOAT is upfront in explaining that these processes take some time. If you are told that your pair needs verification, it is because the vendor needs to ship it to GOAT for authentication. They are refusing to give me a refund other than store credit. (MUST-KNOW!). After authenticating thousands of Yeezys they're probably used to everything anyways. Customer service was great, I found out that the card had not even been charged because I cancelled it before it charged the card I guess.
The rise of counterfeit shoes led to subreddits and entire articles on how to spot fakes, so why not make a better platform to make the market safer for everyone? Following its acquisition of Flight Clubthe famous sneaker marketplacein 2018, GOAT has since established its roots in New York and Los Angeles. They sent me defective Jordan 12s. Tip for consumers:Do your research as they do not issue refunds only credits dont waste your time, Bought a pair of 2017 Air Max, one week later the sole came off, if you are familiar with this year the entire sole is basically a bubble, 150 bucks wasted for something that was "verified" Please go somewhere else, others have had the same issues, Do not purchase shoes from this company. The company goes for detail-obsessed persons passionate about sneaker quality.
There is nothing else I want from them and I already had to figure out a different Xmas present for someone that was already a week late when they told me they were lost. This infers that after you have made a purchase, your items do not go directly to the buyer. The items must include a return label and packing slip while still being in the original condition. Any feedback will be most appreciated. They sent me a Fake pair of Air Jordan 1!Also, they charge you 30 dollars for shipping!!!! I went against my better judgement trusting this company and I got ripped off. Tip for consumers:Don't use it. The team at GOAT is there to ensure that all items pass the authenticity check. What Happens If Your Shoes Dont Pass Authentication on GOAT? Your email address will not be published. Tip for consumers:If youre buying a shoes just got to stockx, this Goat is Scam!
What To Do! I will not be forced to spend even more money on a company that regularly rips off their customers. The commission fee is 9.5% plus a seller fee for a seller in good standing with GOAT. They denied my return for the reason of "Scuffs and dirty outsoles" and it's proven by their "Specialist". Issues are usually few and far between, but GOAT always handles everything as a good company should. Even GOATs Buyer Protection Policy helps protect their customers in case one pair slips through their team of sneaker specialists. Click here to learn if GOAT is a legit website, what Does No Lid Mean on GOAT, and how long does GOAT take to ship. I had a great experience ordering from you guys, I got my order on time as expected, the packaging was good as well! The right shoe has a dip or crease in the toe cap. GOAT started off thanks to two friends Eddy Lu and Daishin Sugano after the pair ordered fake shoes on eBay. After multiple emails with their reps they are refusing to issue me a full refund in the original form of payment: they gave me store credit and refuse to eat the shipping cost and "processing fee" clearly this was a flop on their end and the shoes were not inspected for quality. They did not return my money. Its a great experience. GOATs authentication process guarantees 100% accuracy on all items. I was lead to believe I would receive a full refund, but after my order I was informed I would only receive store credit. GOATs return policy gives you three days from delivery to request a return on your order. When I received them, first day I wore them the soles fell off! Yes, this is that company. 
That's why they're eligible for credit and not your actual money back. It only took a few seconds to notice that the front of the sole on the left shoe was popping out and the beading was not straight. I was told GOAT would be a good merchant. List used sneakers as new, but selling them at retail value. GOAT does everything they can to authenticate the items sold through it. You cannot cancel any apparel and accessory orders because they are auto-confirmed. For years, sneaker enthusiasts have bought and sold legit kicks on the GOAT marketplace. If you ship your items to GOAT warehouses and the company finds them unsellable or inauthentic in their sole and reasonable discretion, they will refund the buyer the total amount they had paid for the product. Plenty of sellers also recommend using GOAT to sell their products to make sure they can complete their perfect collections. All tags were missing.
If so, how did it get resolved? Avoid at all costs, I had some account credit because the shoes I previously ordered from GOAT arrived used. I had made an order for my nephew for his graduation, highschool, but in a rush I didn't switch the size from mine to his. This site is so unprofessional, how they don't have a customer service number. Instead, they first find their way into GOATs warehouses. The first pair were cancelled after a week, but the second were cancelled after almost a month. The internet marketplace also has in its possession several Amazon services tools designed to verify the products authenticity. Once processed, they will refund you the amount paid, minus the cost of the shipping fees in GOAT credit to use on future purchases. This measure goes a long way to prevent the entry of counterfeits into this resale marketplace. They even have AI technology that sorts through all those pairs of potential fakes. All the sellers are given a rating by the consumer.
They also did not give my money back yet and no explanation whatsoever. After that, you may decide to have GOAT return your items to you or ask their staff to dispose of them. Now, when it comes to finding an alternative to GOAT, youre going to have some trouble finding someone who can compete with their selection of vintage shoes. They have earned the name after some time in the market and are part of the big 4 for sure in selling authentic sneakers. The box itself was damaged. Seriously, why would I want a credit to buy more fake shoes? Almost certainly real but if something got through they'd have to replace or refund you and their customer service is great so you'd have no problem. Copyright 2022 AnswerBarn on the Seasoned Pro Theme, 10 Reasons DoorDash Sucks (But 3 Reasons We Keep Coming Back), Does Aldi Sell Detergent? I ordered two different pairs of shoes and both were cancelled. But I heard that the packaging is still a bit different like the other guy said and that the materials, or at least the PK, don't feel the same. Tip for consumers:DON'T USE THEM. Also some are exactly 1:1 from afar but up close being examined by an expert who does it for a living would probably 9.9/10 get it right. 
I told them "NO" and said I want brand new that's what I payed for. I have spent thousands and thousands with goat and lately I have been receiving used, creased and scuffed shoes and a couple fakes and they do nothing about it, they won't refund you or substitute with a new condition shoe or real one, they give a 15$ credit for giving you a 300$ fake or used shoe never,, never use goat there's better a real companies doing good business, go with goat and you'll regret it, Products used:Shoes that were fake and used when I paid for real and new, Ordered shoes from GOAT, ended up paying essentially 50% of purchase price on import duties and brokerage charges. What Kind of Cheese Does Chipotle Use? Anyone have any experience receiving fakes from Goats? They promised to refund and then they rejected my refund! Don't order from this site. But then again, they authenticate so many shoes a day that the best rep ever made (if it has or hasn't yet been made) could possibly get through so but idk. Pricing at some other sites (e.g. Love this company. At the time, the policy on eBay led to Daishan having to take the loss. 2022 cofes.com | About Us | Contact | Privacy Policy | Terms of Service, https://support.goat.com/hc/en-us/requests/new, Top 10 Hosted FTP Alternatives & Competitors Of 2022, Top 10 Eventbrite Alternatives & Competitors Of 2022, Top 10 Coursera Alternatives & Competitors Of 2022, Top 10 MuleSoft Anypoint Platform Alternatives & Competitors, AI technology and a team of specialists for verification, The return policy has a very fast three day time window, The timing in their processes are a little slow. But what happens if your shoes fail to pass the authentication process? When looking for an individual to take up the position of an authenticator, GOAT has a checklist that helps guide their choice. Tip for consumers:Never use the GOAT SCAMER. My last buy from them. There are no knock-off Goat sites for you to waste your money on either. You can track your order on GOAT by going under the Orders tab in your Profile to view the tracking number provided for your order. Because of the wide variety of options available, all of which claim to be the best, choosing where to buy your favorite pair of sneakers could prove to be quite a daunting task. I've been waiting for a pair of shoes I ordered over two weeks ago, still haven't gotten them. Trust. Press question mark to learn the rest of the keyboard shortcuts. This kind of brand loyalty shows only one thingGOAT never compromises when it comes to quality. So I just recieved my shoes today and it's the same pair they sent me pictures of after I already told them I wanted brand new. Selected candidates undergo lengthy months of training before their first solo authentication. The reviews that did mention inauthentic products were very minimal compared to the many more positive reviews from sellers rating GOAT as an excellent platform as well. Their main competition StockX will rip you off and sell you messed up shoes.