Really cool. You can find the same or better rates for any product, and retain your sanity on top of it. The first time I "mispelled" something on the back of the check, so I had to overnight them the check, which then took 7 days to clear. Any fees paid to Nationwide by Axos Bank for these marketing activities will not result in increased fees for the products or services Nationwide members receive from Axos Bank. Every step of banking here has been difficult and frustrating. I recently opened an account with Axos Bank, and appreciate my experience with all. Before I officially submit the closeout request and in an effort to retain your business, I am hoping you can provide me any of your feedback or concerns regarding our pricing, processes and/or services so I can personally address them. Then, I tried to open with Axos. Instead, they simply act like they don't care. Grow your client list today by offering the competitive interest rates available from Axos Bank. Deposit checks right into your checking or savings account using your mobile device. He hung up the phone in my face, and when I called the number back it kept going to voicemail. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. I applied for a unsecured personal loan on 5-15-2021 online and received a missed called from the personal loan department. They said "our deposit people do not have any way to contact customers. No fees, and ALL ATM fees reimbursed.

box. Don't do it. Multiple phone calls, emails later I was then told NO forms had ever been received to initiate the transfer. We appreciate your business and commit to providing superior banking products, support and services.Best Regards,JaideepBank of Internet Customer Service"Here is the review I posted at BBB.I used to love this bank. You sit on their website usually for a good bit before getting to chat with someone too.it's more trouble trying to call them!! Axos Banks FDIC Notice. NO FEES EVER I cannot say enough good things. Portfolios, Self I told her my birthday probably 5 times on that call, and she confirmed it back to me. All deposits are posted to your designated deposit account conditionally, and only if the item is payable in U.S. dollars, subject to our receipt of final payment. When call, you gets lost in menus, and the system hangs up.3. What a ripoff. I enter in all my moms info and it says I am UNABLE TO COMPLETE THE ONLINE REGISTRATION and MUST speak with someone via phone to continue.

The Bank is not liable for any deposits, including cash, lost in the mail. Up to $1000 per transaction. I have used my debit card and ended up not getting the service I paid for. If you do not remember each password you have to look it up. Got to say they seem to be intentionally making themselves hard to contact. THE SAME ATM I ALWAYS USE!. I have been an Axos customer for some months. Try our fast and streamlined loan process, Wholesale Correspondent Portfolio Lending, Designed to move your business forward. I urge you not to open an account with them, because they may close your account for no reason, just like they closed my account. Instead, I got another email telling me my credit file was locked and if I wanted an account with them, I'd have to start all over again and do a global unlock so anyone in the world could read it. Believe the bad reviews.When Axos bought Nationwide Bank in 2018 competence plummeted along with renewal interest rates. I LOVE using any ATM without worrying about fees, I find the livechat really convenient to get an answer, and their platform is pretty slick with some neat functionalities.. they continued to send me a form to fill out that did not work. the right hand obviously doesnt know what the left hands doing, and i wouldnt want them in charge of anything of mine. Im sure once the OCC, FDIC, and FDCPA regulators audit this place they will be closed. We wanted to have our matured Jumbo CD funds ACH transferred to the SAME VERIFIED BANK we were having the monthly interest wired to. While they have high rates, Axos acts like they are doing you a favor *letting* you be their customer. So hard to do simple banking requests. We were out of funds for a total of 12 days. You may opt out at any time. Sometime, I wonder why I didn't switch earlier. I posted this yesterday and it was deleted. You can't even sign up for online access. Advisory services are offered by Axos Invest, Inc., an investment adviser registered with the Securities and Exchange Shy away from this bank. Where do I start? Past Mobile deposit is the easiest way to deposit checks into your account. )Adding insult to injury, Axos auto-renewed the CD at less than half their advertised rate!!! they are not saying what document is missing and they didn't ask for additional documents or ask for the missing document, they simply declined the application and ask me to apply again.

Generally transfers of CD funds from one institution to another are easy. I'm working on moving everything, thirty years' worth, elsewhere.I've been informed, after having my card rejected numerous times, that I may no longer use my debit card as a credit card.In other words, I try to get gas where there is only a chip reader and no buttons or choices, I have to use my other bank.I've been rejected at grocery stores, gas stations, convenience stores.I asked if the chip could be faulty.

They might be good in a few years after they mature into a larger bank able to better service customers.

Programs (including, without limit, fees, rates and features) are subject to change without notice. Can't reach customer service or anything until they get in the office west coast time. After Axos Bank and Axos Invest merged, i was expecting a seamless experience after merging woes. Instead, visit any local ACE Cash Express, CVS/Pharmacy, Dollar General, Kmart, Rite Aid, 7-Eleven, or Walgreens store, with your Axos Bank for Nationwide debit card and ask to load cash into your account at the register. I worked for eight years in a bank in another country and NEVER did I see such an atrocity as what I endured with Axos Bank! I submitted an online deposit successfully. not recommend due to unresponsive service. With Make a Deposit, you can make secure deposits anytime or anywhere. Advisors, Home Builder Keep your hard-earned money in your wallet and benefit from safe, secure financial growth with our leading interest rates. You agree that all endorsements on items deposited to your account are genuine. So happy. Commission (SEC). They close my account for no reason. Read more information about Avoid this "bank" like the plague. I then had the receiving institution a fax a THIRD copy of the paperwork. The rep was kind enough though and not her fault she works for Axos. Copyright (2022) LendingTree, LLC | All rights reserved. Says oh the reason why the online registration couldn't complete was that we need a photo ID of my mom on file.

People should sue Axos for how badly they treat customers and how they keep the money for so long with no recourse. So when a employee mistreats you, and talk crazy to you they will disable your online account making it difficult for you to log in. God forbid if you have a fraudulent transaction guess how helpful this bank is going to be. I will be avoiding Axos and I recommend you do too! I hear talking in the background and he NEVER COMES BACK ON THE LIN. No. It was extremely frustrating between the language disconnect and call quality issue likely due to locality differences. In the past 5 or so years she had tried multiple times to call and get this account closed and access her funds. Its during business hours but nothing is happening. It pauses on the second page on the registration where it has you accept their privacy practices. I did and at that point received excellent customer service. Speak to a Relationship Manager at 844-678-2726. BROKERCHECK or BY REVIEWING OUR

Yes thats right an electronic bank transfer that they took out immediatly and they held my money for 10 days. PLEASE help us. Axos customer service never processed an address change from August '19, so no notice on a maturing November '19 CD received. Grow your client list today by offering the competitive interest rates available from Axos Bank.

Note that the other bank had ZERO problems verifying my identity. Each time upon getting to the end the site kicked me out with "for your security your timed out"2. I am glad I stayed. under the same FDIC Certificate 35546. Take a look at your options and see where you can save. Bank products and services are offered by Axos Bank. BROKERCHECK or BY REVIEWING OUR So- if you need bank statements for any type of business records/ loans.

Axos Financial, Inc., All Rights Reserved. Trust me on this. Prompt, polite and efficient customer service. When Axos acquired BofI, there were some transition problems and I almost left. My local bank makes funds available next day in most cases, even with mobile deposit. This whole thing could have been avoided had they simply contacted me and tried to work through the issues. I did, and I laid out very specific cases. Just told Axos to pack sand after taking the time to set up 2 business accounts with them. After all the bad experiences I closed may account and filled out the AXOS wire transfer form which had to be faxed, the AXOS fax line was busy for multiple attempts, WOW!Waiting now to see if I'll receive my funds in a timely fashion. Mobile carrier messages and data rates may apply. Axos Bank is a federally chartered savings bank, and all deposit accounts opened with Axos Bank, including those of the same ownership and / or vesting held at Axos Bank, are combined and insured by the FDIC under the same FDIC Certificate 35546. As indicated in your Deposit Account Agreement accepted during account application, "The Bank reserves the right to close your account for any reason, without cause, or notice. We customize treasury management solutions to meet the needs of your organization. There are too many compliance violations to list. All account access is disabled.Any remaining funds will be mailed to your address on file.Best Regards, Axos Bank Customer ServiceI dont know what kind of information this bank is getting about their prospective customers. are not deposits, obligations of or guaranteed by Axos Bank, are not insured by the FDIC or any governmental So Axos wanted a slew of private documents sent to them with my face. I have been a customer since BOFI days.Recently, I have been having difficulty with my card.It especially happens at gas pumps.The ones with chip readers are horrible!The card then freezes and I can't use it until I reset from home.It's not a funding issue.In looking into it, several times, I've been told that since it's a debit card, I can't use it as a credit card.Since some chip readers don't give you that option, I find this unreliable.I have accounts at 2 other banks and don't experience this issue.Here is one of several replies. Try our fast and streamlined loan process, Wholesale Correspondent Portfolio Lending, Designed to move your business forward. You are not a customer to them, they are not doing business with you. For security reasons, we strongly recommend that you do not send cash deposits via mail. Contact [emailprotected] to report inaccurate info or to request offers be included in this website. With all paperwork properly completed and forwarded by the day of an IRA CD's maturity I expected a timely transfer. } I personally had my card frozen 3-5 times a week for simple online purchases and gas station purchases. I tried linking my bank account and transferring money multiple times. After quite a bit of banking research I found Axos, and I'm extremely happy with them! So I left. even before doing any transactions because like a bad date. its time to bail. Per transaction. Axos Bank says they are a nationwide bank, but only open during west coast times. I know the rates are variable, but other bank rates have gone UP this same month. Seriously? It seems like smooth sailing. INFORMATION ABOUT OUR FIRM ON They are clearly understaffed and more concerned about growth and opening new accounts then keeping their existing customers happy. Much longer story short: They paused my account for a week in the middle of bills and many other expenses. Do not say I didn't warn youDO NOT USE!

Best Regards, Axos Bank Customer Service.I emailed them why they closed it and all they said was they had no information to give me. This is just the beginning. Online banking technical glitches galore. It's just a very unpleasant and problematic bank. In March 2019, I received an email from them stating that they would close my account in 30 days, without providing any further explanation. 5-6 hours later, I got a cold "sorry, we cannot verify your identity so we've declined your account" email. They dont even have the decency to tell the person why or address them by their name!They just notify you in a form email that they are going to close it. I can provide proof that my name is on the tax refund information. Today I reached someone and was told it was sent to the wrong address even though I was told it was sent to the correct address a month earlier. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. I have zero confidence this will happen. Then when I would make on-line purchases using this card it would arbitrarily be denied as potential fraud.

My name was on the tax refund, as well as my husband. I've transferred CDs from local banks, online banks, credit unions and this is by far the worst bank I've ever dealt with. Do not open an account with this bank! YOU MAY FIND MORE I can't imagine how they keep customers. I've been using this account for a couple years now. I spent another 30+ minutes on the phone with them and told them if I don't hear back by close of business tomorrow I will transfer all of my accounts back to Capitol One where had no problems to begin with. This is NOT the case here. I reach someone that sounds like they are hanging out at home eating potato chips. , Hedge Funds & Alternative Fund Banking Solutions, Commercial Real Estate Bridge & Construction Lending, Investment Properties with 5 or more units, Upload Documents to an existing application, Managed You also authorize us to debit your account for the amount of our returned item fee, any interest paid on the deposit, and any other fee we pay or loss we incur. The whole thing started because I wanted to buy a new pc and had to keep requesting debit limit extensions. They got rid of the financial management tools they had. Keep your hard-earned money in your wallet and benefit from safe, secure financial growth with our leading interest rates. I told them i wouldnt bank with them with their own money. to make it clear to the world they should be avoided like the plague, or they buy progressive products like WiseBanyan and run their good name into the ground.If you see an Axos product run far far away. Advisory services are offered by Axos Invest, Inc., an investment adviser registered with the Securities and Exchange I am a real estate investor and need a checking account for each property. When I questioned them, they closed my account. Long hold on customer support calls, misinformation given by representative, no reasonable time response to my questions, lack of follow up. Thought I had found my bank of the future. ), and maybe I'll even go back to my good old credit union. Advisors, Home Builder After all outstanding items have cleared; a check payable to the current account holder(s) in the amount of any remaining balance (less any outstanding fees, service or other charges) will be sent to your mailing address on file. Generally, this means 23 business days after the new account is opened. Partnerships, Managed etc. Axos Bank does NOT "empower customers to make real progress toward their goals," it strangles them! I got off the phone and a little while later I followed the email prompts to register my account.Account registration was not possible. Always helpful.I detest this bank now. I couldn't use the online application form because some coding error was telling me my residential address was a P.O. I'm now shopping again (Ally, anyone? Recently sent fraud alert and caught an issue. The issue did get resolved, but no follow-up phone call was ever received. In the event that cash deposits are received by Axos Bank, you agree that our determination of the amount of the deposit will be conclusive. All deposit accounts through Axos Bank brands are not separately insured by the "Hope you are having a great day. STAY AWAY FROM THIS COMPANY AT ALL COST BECAUSE THEY ARE THE WORSE! Customer service has been excellent. Now, after going to all that trouble, it is down to .25%. body > header:nth-child(1) > div:nth-child(12) > div > div.fcol-sm-4.menu-right > div > p.module-description { Today is two days before I am supposed to receive my direct deposit. 4. Their account offerings are also very attractive at the surface. You authorize Axos Bank to accept items for deposit to your deposit account if they are made payable to you. Take a photo of the front and back of your signed check, Upload your check into the Axos Bank mobile app. I was a Bank of Internet customer. Horrible customer service. Either this banks process sucks that much organically and unintentionally and you shouldn't deal with them or, as it seems to me, they intentionally make account closings and withdrawals impossible to do. I made an inquiry about procedure, and got a response that was a complete disconnect from my question: I wrote: How do I instruct AXOS during my 10 day grace period, to close the CD and move the funds to my Checking account? Traveled to a different state to obtain the notarized letter! I'm patient. Bank products and services are offered by Axos Bank. Confusing. You authorize Axos Bank to supply any missing endorsements if items are made payable to you or your order and you have not endorsed them. Beyond the worst experience possible. I have emailed them six times in the last two weeks and I have not received one response. An online message to their customer care took three days for a reply. They have tons of banking products and their app is awesome. Brokerage services and securities products are offered by Axos Invest LLC, Member FINRA & SIPC. , Hedge Funds & Alternative Fund Banking Solutions, Commercial Real Estate Bridge & Construction Lending, Investment Properties with 5 or more units, Upload Documents to an existing application, Managed Nationwide does not endorse and is not responsible for any of the activities of Axos Bank. Commercial, Strategic FDIC from other deposit accounts held with the same ownership and/or vesting at Axos Bank. Then proceeded to empty my entire account without further explanation. Partnerships, Managed

Whether at home or on the go, mobile deposits are fast, secure, and free. I'm 49 which she knew from my having to verify with my DOB.

This decision is final. Then, a day after I try to transfer money, I get an email saying my Axos account has been suspended until they receive a photo of a paper bank statement from this other bank. The money finally became available on Christmas day. Set up three transfers from one account into 3 other accounts and only one happens on a consistent basis the other two seem to never be done and I have made 2 calls to customer service and on chat session with no HELP what so ever. I immediately asked for my direct deposit to be sent here to make to 60 day bonus offer. Calculate your potential savings whether you choose to rent or buy a home. Had a great loan officer, who was patient, answered questions, on top of things, had me sold. I try my best to avoid calling them since I am usually transferred multiple times and then sometimes disconnected after being on hold for 30 minutes.This bank has some of the worst customer service I have ever experienced in my life. How do they stay in business? I switched to this bank due to the interest rates being so good. Called, selected the call-back option "to retain your place in line and receive a call back when it's your turn." It's a mess of a bank and it's impossible to get mistakes fixed.

I have accounts with several mainstream banks and while they each have issues, nothing like this. 1. After 6 phone calls and numerous emails etc. I was given no warning or reason and now have to borrow money to live until next payday or they send my money or get a credit card. If final payment is not received on any item you deposited to your account or that we cashed for you, or if any direct deposit, automated clearinghouse deposit, or electronic fund transfer to your account is dishonored by the issuing financial institution for any reason, you agree to pay us the amount of the dishonored deposited funds, and you authorize us to debit any deposit account with us of which you are an owner, without prior notice and at any time, for the amount of the returned item or other deposit. I told him that I didnt like his attitude behind me just inquiring about my credit. Download the Axos Bank for Nationwide app and you can deposit any time, any where. We aren't talking about chump change here, so it's really their loss. I wish I had found this website before I opened an account with them. Our best offer ever on home loans. Docusigned and emailed back the same form three separate times, confirmed receipt, and still receiving paper statements. READ THIS BEFORE USING YOUR AXOS DEBIT CARD! Dont people have a right to know why their account is being closed? But, now, they show that they are truly idiotic: I'll just attach the correspondence, and you can judge for yourself. They are not helpful. I've been a customer of Axos for over 3 years and haven't had the same experience as the other reviewers. out of the blue. From the get go, there was a hiccup in their account on-boarding process which caused me to be unable to use the mobile deposit feature. Read more information about INTENTIONALLY IMPOSSIBLE TO ACCESS YOUR YOUR FUNDS. Bank somewhere else. I refinanced my home loan with this bank several weeks ago. With all of these issue in combination the risk doesn't seem worth the reward. I opened an account online and recieved a debit card and everything then out of the blue got the aforementioned letter. They didn't have any idea, said it *might* be the wire.Never been treated like this by any other financial institution and I'm 67 years old. Forget it. Called customer service again, waited 90 minutes on hold without speaking to anyone, and was hung up on. That is all I will say because I am sure if I gave details of my experience, they would find ways to retaliate against me! Nationwides relationship with Axos Bank gives Nationwide members access to Axos Banks banking products and services. She did advise me that she was going to send an email up the chain for the issue to be researched and that I would receive a phone call back when the issue was resolved.

Axos Financial, Inc., All Rights Reserved. need to move my money. I told him that is impossible, because all personal loan companies just have 1 credit bureau they pull from. All deposit accounts through Axos Bank brands are FDIC insured Please be advised that third-party transactions cannot be accepted into your account. I kept getting requests for information already provided. Avoid Axos bank. They always call back when they know you will not answer the phone, such as 2AM your time zone, then claim to have settled the problem.DO NOT USE THIS BANK. Hope this information helps and be careful whom you do business with.Lastly:Literally one month after signing up for the Axos high yield savings and checking accounts, the payout amounts changed reduced by ~50% due to a decrease in their maximum balance limits. Nationwide and Axos have engaged in a limited marketing relationship, where Axos Bank may make special offers to Nationwide members. The anonymity is fine except when they've made mistakes and you really need them resolved. If the merchant is not able to swipe the card as debit, this can place a 30 minute restriction on the debit card for trying to bypass the security of entering the PIN. Making deposits is simple. As indicated in your Deposit Account Agreement accepted during account application, "The Bank reserves the right to close your account for any reason, without cause, or notice." Now I need to take this new information to our board and decide whether we're keeping the accounts. client accounts are protected by SIPC up to $500,000, with a limit of $250,000 for cash. They told me that that just happens and that I needed to get it below $25,000 to get the 0.60% back. Additionally, I'll be closing the other accounts with Axos too because I don't need the hassle when there are many other banks with sufficiently similar programs. When setting up with another bank an ACH Payment, ACH Credit, or arranging for Direct Deposit to your High Yield Money Market Account or High Yield Savings Account, for electronic processing purposes please designate Checking as the account type. performance of a security does not guarantee future results or success. If you receive another deposit, the account will be restricted until the credit is returned to the sender. When I did not receive a $500 credit I was expecting back & was given proof that was put back into my account from other company is when I pulled my last 3 months statement up OMFG After then viewing my direct deposits from employment that show what I was given & mat hing it to what Axos Bank showed was deposited There is over $5000 missing ?? Keep calling and calling.

I eventually hang up.I try to call back and am unable to get a live person. I opened a checking and savings account online. Axos 1 star reviews keep getting wiped no matter how legitimate and polite. Why couldn't you contact me? Eventually got everything right. Instead, they should be courting customers -- acting like customers have money to give them and they actually want to receive that money and succeed in business. They asked me to email them the same form three times - to two different email accounts??? I politely thanked Axos customer service and informed them that I will be transferring all $114,960.38 in this specific checking account back to Chase.