Have twice as much fun with the Double Down II Swing Set by Gorilla Playsets! * All Required Lumber: Pre-Cut, Pre-Sanded, and Pre-stained. Please refer to our Terms of Service page for more information. No partial refunds will be given if the customer decides to proceed with the order. Depending upon the size of your shipment, it could take a little time as well. How it Works: Book Online with MyChoreBuddy and we'll get your Swing Set professionally installed right away! Note that Customer Service agents are unable to prvoide quotes over chat or over the phone. Order ShipmentAn email with tracking info will be sent to the customer within 24 hours ofthe order being shipped. The freight company may suggest you purchase a liftgate service when they call to make an appointment. About 15 hours, and I am pretty novice at construction. Only issue was that the instructions were for a single slide and not a double but we were able to fix that easily. Overall Cedar Playset Dimensions:

LIMITED LIFETIME WARRANTY on LUMBER verses the Standard 10 Year Warranty If you fail to note any damages on the shipping paperwork, this will release Wooden Playscapes.com and the shipping company of responsibility regarding any damaged parts. Check it against the BOL (bill-of-lading) that the driver gives you and any shipping manifest/delivery receipt paperwork included in the shipment. And the fun doesn't stop there - a rock wall, Tic-Tac-Toe panel and many other accessories take the imagination to the extreme! Gorilla Playsets are built above and beyond industry standards in every way..

*Products eligible for return/exchange must be "Like New", unused, undamaged, and must contain all original product packaging and accessories. Please see "Cancellations" below for more info. Youll also need a camera and a pen to make any notes on the paperwork. Its as simple[], How to Get a Bad Business Shut Down Why does it sometimes seem like prices keep going up and[], How toGo About Giving a Baby Up for Adoption Step 1.Choosing Adoption for Your Baby Choosing to place your baby[], How to Become a Dental Assistant in Cali, How toGo About Giving a Baby Up For Ado, How to Become a Dental Assistant in California, How toGo About Giving a Baby Up For Adoption. Excludes certain vendors, including Happy Jump. Professional Swing Set Installation is Available: Lower Michigan, Ohio, & Indiana Read More.. Professional Installation is available in Michigan, Northern Indiana, and Northern Ohio at an additional charge. Shipping Time & MethodAll orders are shipped within the lead time posted on the product page. CancellationsOrders can usually be cancelled without penalty if they haven't been shipped yet. In our experience, very few shipments actually fit well on the liftgate and/or customers are not interested in paying the extra fee ($150-200 per delivery), which is why we typically do not use it. WillyGoat sends a confirmation email about any electric vehicles that are on backorder with the anticipated lead time. Call Us: 888-730-5242. We strive to deliver the lowest prices on all bounce house, swing set, and outdoor products. My kids like this set. Receipt of Products & DamagesAn adult must be present upon delivery of products to inspect and sign for goods received. In most cases, a customer should accept delivery of their shipment with slight damage that can be addressed with replacement pieces or touch-up paint.

If the item ordered is out of stock, on backorder, or otherwise unavailable,TheOutdoor Play Store will let the customer know via email. As mentioned in this policy, please make notes in the shipping paperwork to receive those replacement parts. Please review the Terms of Service for how we handle that situation and the Refund Policy for more detail regarding a refund. All items are inspected (twice) before leaving the warehouseso we know that youll be happy with the product that arrives at your door. Unless expressly noted on your order confirmation, you will not receive a liftgate service or unloading from the driver. You are responsible for moving your Gorilla Swing Set boxes to their final location. If you have not received tracking info within 3 daysafter the lead time posted at the top of the product page, please contact us at support@outdoorplaystore.com. Questions? This premium cedar wood play set is pre-cut, pre-sanded, pre-stained and ready to assemble in your backyard. 2022 The Outdoor Play Store. Please take and send all pictures and paperwork to help@willygoat.com in order to report damaged or lost items from shipment. As these items are made to order, they are not stocked in inventory and sold elsewhere. The entire play set is finished in a beautiful redwood stain. Witha two swings, a trapeze, two slides, a play fort, a rock wall, atelescope, a steering wheel, a sand box, and tic-tac-toekids will have tons to do on theGorilla Double Downplayset. Need Help? If a customer is not satisfied with their order, they may return it to WillyGoat under the following conditions: Returning damaged items requires pictures upon delivery and marked so upon delivery. Therefore if a customer needs to return a commercial bounce house or swing set, the customer will be responsible for BOTH return shipping andinitial outbound shipping cost originally covered by The Outdoor Play Store as part of the free shipping promotion. Orders in stock received by 1:00 PM CST should be processed within 1-2 business days. Our kids have enjoyed the playset every day since we built it. Share it with your friends so they can enjoy it too! Delivery will be scheduled by the freight company via the phone number you provide on your order. Once an order shows as Delivered to the shipping address, as a result of the tracking information provided through the freight/shipping company,TheOutdoor Play Store is not responsible for any nonreceivable situation. Click "Shop Now" to continue shopping. My husband and I were able to put the whole playset together in one day. In cases where WillyGoat has followed all of its published policies and the customer has still filed a chargeback with their credit card company, WillyGoat reserves the right to proceed with collection efforts and/or pressing charges for fraudulent purchases with local authorities. Once the product(s) ordered are ready for shipment, the item(s) will be shipped. Due to the high shipping costs of most WillyGoat products, actual shipping costs incurred by WillyGoat may be deducted from your refund, regardless of the shipping amount the customer paid.

Ships within 6 weeks!

Once your return is received and inspected, we will send you an email to notify you that we have processed your return and refund (less a 15% or 40% restocking fee*) to your original method of payment.. (Redwood Finish) At its sole discretion, WillyGoat may make exceptions to specific sections of the Shipping Policy on a case-by-case basis only to the additional benefit of the customer without nullifying or changing any other part of the Shipping Policy. WillyGoat has a large installation network and reserves the right to reassign installation to another installer, if the initial appointment isnt satisfactory for the customer. At WillyGoat, we strive to provide a low cost of shipping to our customers. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. It was fairly straighforward. The more information you can include when signing the paperwork, the better. Lower Michigan, Ohio, & Indiana Read More.. In order to continually clarify and update for changes in products and services, the Shipping Policy is subject to change without prior notice at the sole discretion of the Company. Searching category.add_cart_announcement, Boulder Bluff 2-In-1 Playset Installation, Lexington Metal Storage Shed Installation, Grand Gourmet Corner Play Kitchen Assembly, Five Star II Space Saver Swing Set Installation. We do not store credit card details nor have access to your credit card information. If you'd like to cancel an order please do so immediately to avoid return shipping fees. Weight capacity information available here. FTL shipments have a short transit time as they generally go door-to-door. We strive for excellence in customer service and are driven to provide value at all times. The date of the latest revision should be at the top of the Refund Policy. Transportation companies make more money if they convince you to pay for a liftgate -- dont fall for it. Orders are usually shipped within the first 12 hours, up to 24 hours of placing the order.

Installation orders cancelled within 2 hours of being placed will not be subject to any fees. Returning commercial grade playground or park equipment will depend upon the manufacturers process and a refund will be issued for the total order amount minus a restocking fee of 25% of the purchase plus all shipping costs incurred by WillyGoat, regardless of what the customer paid for shipping. You should have plenty of time to work diligently to unload the items. We do not ship to APO/FPO or PO BOX addresses., Depending on the size of the item(s), a freight carrier may be used.. We'll see how long the woods holds up in the sun before it needs treating. The location and ability to pick up an order depends on availability at a specific warehouse. If you have any questions about any of our products feel free to call us at 1 (888) 730-5242 or send us an email at support@outdoorplaystore.com. Please note: 30-Day No Hassle Returns policy does not apply to commercial bounce houses & inflatables as well as Playsets/Swing Sets. We are a small business specializing in playground equipment for over 20 years. Delivery cannot be made without an appointment/someone present to inspect/unload the order. This set includes TWO Alpine Wave Slides for maximum excitement! Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Swing set with slides for twice the outdoor excitement, Plenty of engaging swing set accessories to spark imagination, Outdoor playset is durable and built with 1st class materials. We use cookies to make your shopping experience more enjoyable. After you place an order and it is processed, you will receive an estimated ship date via email. The order is typically delivered by a large tractor/trailer that should have a step and handle for easy access to climb onto the trailer. Orders are shipped and received on Monday through Friday (excluding bank holidays), are typically in transit for 3-10 business days, and delivery times cannot be guaranteed. Here at TheOutdoor Play Store we workto make surethat we offer the absolute best pricing on all of our products. Installations are scheduled on or around the date of shipment of the final item needed for installation. Due to variations in demand and availability of raw materials, actual production lead times arent perfect and may vary from what is on the site. If a shipment is completely destroyed, in total disarray and cant be inventoried, or a primary component of the product that cant be easily replaced/shipped has been damaged in such a way that it is now dangerous or defective (ie. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. Please be aware that WillyGoat accepts no responsibility for damage or missing parts due to transportation in the case of a customer pickup. (View Shipping Terms & Conditions). It is important that you read and follow the Refund Policy if you would like to receive a refund. When dealing with freight carriers, damage is rare but non uncommon in the industry. This set includes TWO Alpine Wave Slides for maximum excitement!. Many commercial grade items are produced upon order with the lead times communicated on the product page. Be sure to contact us at (888) 920-4628 if you have any questions in the process. For all installations paid with a credit card or PayPal, a fee of 3.5% of the installation price will be charged if the customer cancels installation that can be started within 30 days of the receipt of the product order. Customer Service --- We provide top of the line customer service by live chat, phone or email. Commercial orders that are made to order have lead times and production is scheduled around orders. Items shipped with Free Shipping does not necessarily mean that the item was shipped at no cost to WillyGoat. Unless expressly mentioned at checkout, liftgate services are not included in your shipping costs. Free Shipping- Like many of our customers we don't really care much for paying for shipping.So we provideFREE SHIPPING on ALL ORDERSfor all our products to the lower 48 states. Ifyou are outside of the continental USA and would like to place an order please contact us at support@outdoorplaystore.com. Simply let us know your scheduling preference and the Order Desk will automatically assign one of our cerfitied Gorilla Playset installation experts to your project. These items are extremely expensive to ship, between $300 to $800. Residential liftgate service is available for an additional $75,and ensures that a special truck capable of lowering your product to ground level is used to deliver your product.If you don't order a liftgate you will need to be prepared to unload the productfrom the truck and haul the item(s) into your home.Ifcustomer does not order a liftgate, and refuses delivery due to not being able to unload the product, it will result in the customer being charged for return shipping & original free shipping. Missing, damaged, and defective parts ship from Gorilla directly. ), Playset Features: This means thatTheOutdoor Play Store has received the order in the system. Items that are returned damage or show significant signs of wear will not be accepted and are ineligible for refund. If a customer needs to return an item for ANY reason, they're able to do so within 30-days with zero restocking fee, just pay for return shipping. (Including: 3/8 Carriage Bolts, 3/8 Lag Screws, 5/16 Hex Bolts, Patented Swing Beam Leg Bracket, etc. On your scheduled appointment, your background checked expert (and crew) will arrive fully equipped to complete your project to perfection! You can expect communication from us immediately after your order is placed, and also when your product ships. If you do encounter any damage, please read the steps below. 2022 The Outdoor Play Store. If there are any visible shipping damages, accept your shipment, but you must inform the truck driver and note the damages on the freight companys shipping paperwork. Be aware that you may be responsible for disposing of the wooden pallet and packaging materials, though the transportation company generally offers to keep a pallet in good shape. All commercial bounce house orders are delivered curbside via freight shipping. Stay cool with our commercial shade structures! If you cannot find an adequate listing of what to expect in your shipment, please call us right away at (888) 920-4628, and we will be able to help if it is during our normal business hours. Use of this site is subject to certain Terms Of Use. We guarantee replacement parts as long damaged, defective, and missing pieces are noted at the time of delivery. The Outdoor Play Store use encrypted SSL security to ensure that your credit card information is 100% protected. The main attraction on the Double Down II Swing Setare the dual slidesthat are built for racing fun. * Telescope To return a wooden swing set and other residential items, the customer is responsible for choosing their own transportation service and paying to ship to either our warehouse located in Monroe, Louisiana, or the manufacturer, determined by WillyGoat. Orders cancelled within 2 hours of being placed will not be subject to any fees.