Find out how within just 9 months, a client was able to reduce their overall volume of backlogged Epic tickets aged greater than 30 days by 50%. All fields are required. At HCA Healthcare, you come first. Description Introduction Are you looking for a work environment where diversity and inclusion thrive? How do I link my console account to my Epic Games account using the web? How do I upgrade a console or platform account to a full Epic Games account? Working with the HCI Group provides you with a rapidly expanding base of opportunities, as we experience focused growth and expansion of our client base globally.

Click to download our case study on the successful MEDITECH Expanse Implementation at Val Verde Regional Medical Center achieved with the guidance, advice and support of The HCI Group. Epic support that extends beyond the Epic Service Desk resulting in improved ongoing support. How do I change the country on my Epic Games account? "Pam Hudson, UCSF Executive Director, Clinical Systems. Click to download our case study on the successful MEDITECH Expanse Implementation at Val Verde Regional Medical Center achieved with the, Application and Infrastructure Analytics & Visualization, The HCI Group MEDITECH Expanse Implementation at Val Verde Regional Medical Center. Epic, Epic Games, the Epic Games logo, Fortnite, the Fortnite logo, Unreal, Unreal Engine, the Unreal Engine logo, Unreal Tournament, and the Unreal Tournament logo are trademarks or registered trademarks of Epic Games, Inc. in the United States of America and elsewhere.

Benefits Work from Home, offers a total rewards package that supports the health, life, career an 2022 CareerArc Group LLC | All rights reserved, Senior Epic Analytics Reporting BI Developer. Through Problem Management and Root Cause Analysis (RCA), HCI partners with the client to both prevent tickets from being originated as well as resolving tickets at the lowest level of support. By clicking Submit you accept the terms and conditions of The HCI Group. 2022, Epic Games, Inc. All rights reserved. As part of HCIs Epic Service Desk, analysts are engaged to resolve tickets versus simply catching and dispatching to the clients Tier 2 Epic analysts. At Work from Home, you come first. Learn how you can reduce Epic support costs post Go-Live. Other brands or product names are the trademarks of their respective owners. All rights reserved. This results in a lower open-to-close time, thus improving end-user productivity and satisfaction.BI & Data Analytics Visibility across the support spectrum is crucial to lowering support costs.

Find out how within just 9 months, a client was able to reduce their overall volume of backlogged Epic tickets aged greater than 30 days by 50%. This is achieved through a blend of advisory services, cross-certified and experienced Epic Analysts, Business Intelligence (BI), Data Analytics, Continual Process Improvement (CPI), an Epic Service Desk (ESD), and Executive oversight.HCI is uniquely positioned to offer a dedicated, holistic solution for Epic support that extends beyond the Epic Service Desk resulting in improved ongoing support and client satisfaction. "This Epic Account was previously linked to a different external account" error, How to change your Epic Games display name, How to fix Fortnite crash and technical issues. Secondly, it is through robust BI and Data Analytics that Problem Management and RCA is achieved; which is often lacking within a standard IT Service Management (ITSM) toolset alone. US Office: 904-337-6300 Toll-Free: 866-793-2484 International Office: 01792 717490 Freephone: 0800-002-9249 Email: info@thehcigroup.com. With visibility into labor distribution, clients are armed with the productivity measures required to make and measure management decisions. They have taken the time to truly understand our organization's needs & culture to design the right solution. We have found them to "think out of the box" as we focused on refining our sustaining support model while creatively infusing ITIL principles into the framework. This undiluted focus is what allows for the delivery of outstanding service and more importantly, results. Two-factor authentication (2FA) and how to enable it. Through this approach, HCI has consistently demonstrated the ability to reduce incoming ticket volume.Cross-Certified, Epic Analysts Knowledge and experience is the key. Reduction in Epic Ticket Volume Unlike other market solutions, HCI does not advocate a per ticket pricing model. Continual Process Improvement Through an ITIL framework for ITSM, HCI takes a complete look at the support model from an end-to-end process versus being exclusively focused on just the HCI delivery of an Epic Service Desk. The HCI Epic Service Desk is focused on providing clients with solutions that create value and reduce the operational support cost associated with maintaining and supporting Epic. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Lastly, HCI mines and correlates the ticket data in search of training deficiencies and opportunities to close those gaps in the spirit of the common goal to reduce ticket volume. Non-US transactions through Epic Games International, S. r.l. "HCI has been an outstanding partner for UCSF. APPLY TODAY! Copyright 2022 Epic Systems Corporation. Description Introduction Do you want to join an organization that invests in you as a Senior Epic Analytics Reporting BI Developer? As such, HCI provides an interactive dashboard that takes into account the entire Epic support team (HCI and Client). HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. A 32% reduction in overall Epic incident call volume, A 50% reduction of backlogged Epic tickets aged 30 days, A 50% reduction in the average time taken to resolve tickets. Working with the HCI Group provides you with a rapidly expanding base of opportunities, as we experience focused growth and expansion of our client base globally. Submit your application for our Senior Epic Clinical Analyst WFH opening with Work from Home today and find out what it truly means to be a part of the HCA Healthcare team. Description Introduction Do you want to join an organization that invests in you as a Senior Epic ADT GC Analyst? Learn how you can reduce Epic support costs post Go-Live. Organizations on the Care Everywhere Network. With an eye toward continuously strengthening the processes and taking a collaborative approach with its clients, HCI has proven to be able to move to the proverbial needles for ticket and backlog reduction, SLA adherence, open-to-close time, and a shift from incident and maintenance to that of enhancement opportunity.Client Engagement Manager (CEM) A dedicated CEM is assigned for the day-to-day management of service delivery and operations. American University of Beirut Medical Center, Great Ormond Street Hospital for Children NHS Foundation Trust, Royal Devon University Healthcare NHS Foundation Trust, University of Arkansas for Medical Sciences, Contra Costa County Health Services Department, Loma Linda University Health and CareConnect Partners, Salinas Valley Memorial Healthcare System, San Francisco Department of Public Health (SFDPH), Santa Clara Valley Medical Center Hospital and Clinics, Stanford Health Care and University Healthcare Alliance, Sutter Health Affiliates and Community Connect Practices, UC Health (San Diego / Irvine / Riverside) and Affiliates, UCSF Medical Center, Benioff Children's Hospitals San Francisco Oakland and Affiliated Practices, Yale New Haven Health System/Yale Medicine (YNHHS/YM), Ann & Robert H. Lurie Children's Hospital, McFarland Clinic & Mary Greeley Medical Center, University of Iowa Hospitals and Clinics (UIHC), Franciscan Missionaries of Our Lady Health System and Its Subsidiaries and Affiliates, Ochsner Health System and Its Subsidiaries and Affiliates, University of Maryland Medical System (UMMS), Pediatric Physicians Organization at Children's, Trinity Health of New England Springfield, Beaumont Health (Beaumont, Botsford, and Oakwood), Michigan Medicine, University of Michigan, Pine Rest Christian Mental Health Services, Allina Health Systems & Excellian Affiliates, Essentia Health and Community Connect Partners, Hattiesburg Clinic and Forrest General Hospital, BJC HealthCare & Washington University Physicians, Mercy Community Connect (and Mercy Health Springfield, Ft Smith, Joplin, Lebanon prior to 7/1/2021), Mercy Health - Arkansas, Oklahoma, Missouri, Children's Hospital & Medical Center of Omaha, University Medical Center of Southern Nevada, SolutionHealth: Elliot Health System & Southern NH Health Care, Catholic Health Services of Long Island (CHS), Weill Cornell Medicine, Columbia Physicians, and New York Presbyterian Hospital, Cincinnati Children's Hospital and Medical Center, Ohio State University's Wexner Medical Center, Mercy Community Connect (and Mercy Health Arkansas, Oklahoma, and Kansas prior to 7/1/2021), Muscogee - Creek Nation Department of Health, Providence Health and Services Oregon and California, University of Pennsylvania Health Systems, Monument Health and Community Connect Partners, Ardent Affiliates and Community Connect Practices, The University of Texas Health Science Center at Houston, University of Texas MD Anderson Cancer Center, Inova Health System,Valley Health and Virginia Heart, Virginia Hospital Center & Arlington Free Clinic, Catholic Health Initiatives Pacific Region, Confluence Health and Community Connect Partners, Providence Health and Services Washington and Montana, Group Health Cooperative of South Central Wisconsin (GHCSCW), Gundersen Health System including Regional Partners and Vernon Memorial Healthcare, Monroe Clinic & Community Connect Sites (Prior to 3/12/22), UW Health and Affiliates - Wisconsin and Illinois. The CEM is backed by the HCI Sustain management team with clearly defined escalation paths. As a Creator, how and when will I get paid?